3 Reviews 

Perhaps the WORST and most unprofessional service Iv ever received from a company!..An exaggeration?..sadly no.
Long story short
1 Ordered new direct to mast router with sim which came in its own package
2 Ordered 3 x Sim for three phones which came in a sperate package
3 ALL 4 Sims were wrong
4My personal and business number which Iv had around 25 years was ported to the router.
5 Informed 3 in the call center in India ( all polite and understandably) they told me that it was IMPOSSIBLE to reverse the number
6 I complain
7 They say that in fact they CAN reverse the number but need time, I say ..ok...how much time..they say..around a week.
8 During this time I cannot access ANY information on my 'Original ' phone.
9 Enormous problem re my private life and buissness and could not contact my wife whilst in hospital
10..Every week for 2 months they PROMISED me that it would be sorted but it was difficult and takes time...I think Iv spent 10 hours on the phone
11. I finally go to the 3 shop in Leeds
12 The girl in the shop is both amazed and amazing ( Roseina)
13 She says..easy she can sort it out within the day
14..She did.
15 3 now want to close my complaint and offered £20.00 in compensation

Not a chance...I'm going to send an invoice with a notice of impending action ,they will ignor this....Ill then go to the Small Claims Court.

So..DO NOT deal with the 3 India call center,go to your local shop.

This is the SHORT version of the story
I'll update this review with updates.

Iv only given 1 star because minus stars are not available !

I had a late payment for my 3 mobile account as a result the company blocked my mobile completely
I explained to them being self employed I needed my phone to get work in order to pay my bill,
I asked them if they could simply active Wi-Fi calling so I could at least use my phone at home to get work?
This is a service which isn’t even charged for and should have been active anyway?!
They refused saying I had to pay bill before they would activate a free service!!!
TERRIBLE CUSTOMER NON SERVICE!!

I see others have had a bad experience with 3 network. Mine is totally different. At first a few issues with my contract, but the assistant manager and Sam (technical assistant) at the Milton Keynes store put me onto the right contract sorting out all my issues, in a professional and friendly manner. I left the store very happy and will stay with the company because of the help I got from them. Thanks

Still waiting for a refund for month of March for a phone that I dont have. That was sent to me by mistake.
They sent me a prepaid label to send it back which i did. And sent him proof of postage.
He said he will sort it out. Never heard from him again. But money was taken from my account in February but was refunded with apology. And taken again in March. And this time no refund yet.

Today - 08/04/24. Absolutely no signal at all yet again, the level of service from 3 mobile is absolutely shocking.

Stockport 3 shop needs new staff, they will not answer your calls, you go down, they cannot be bothered just palm you off , this as been going on for over a week, there network is nearly always down, now my internet wont come on for at least half hour, i can't wait for my contract to end next year, enough is enough, you pay for a service, which they dont provide when you take the contract out, yet they can still take your direct debit payments, there should be a law stating withdraw at any point if you dont get the service when you taken it out, i will be down monday if this is still the same, i will not leave the shop unless they provide me a new box etc, what a joke this shop is, not helpful at all, anyone thinking of signing up, my advice is shop elsewhere

im an ivalide!! 85 yrs oap ...internet only help......bought £60 24gb sim at enfield shop! ...same as year before ! took it home to insert!..did not work....went to my comp-man {£20} he checked comp! comp ok ! it new sim ....struggled back to Enfield M3 shop again....Sim not valid they stated we stopped this Service for this sim !! WHY DID YOU SELL IT TO ME I ASKED ??....we give you your £60 back minus £10 for new sim will last 1 month!!...So my Internet price went up 50% to £120 instead of £60...needed internet so took my £50 + new 1 month sim !! M3 SHARK,S....beware OAPs ....tony.

If I could give 0 I would.

Throughout my contract they bumped up the price of the contract agreed at the start.

Charged me after I left when I got in contact with the support staff multiple times to avoid this. Now they're making me wait 30 days to get my money back.

Avoid at all costs this company is a scab and gets away with far more than they should.

Just look at the fact they haven't claimed this trustpilot page in an effort to burry it.

I cant get passed the AI crap to talk to anyone? Current contract is expired. “3” report “You have used (0) data in the las 3 month. We can offer 10gb/month for £9” Why the hell would I want to sign up for something I don use? It’s a phone! I make calls, send texts, occasional photos. Current cost £5.48/month. It works(More than I need, but can live with that]. No doubt they will withdraw my option at some point. Lebara Here I come. They miss a huge section of society.

Just a thought! calls, texts, unlimited for £3/month, pictures maybe charge for?. Stack it high sell it cheap still works. Bottom line, give me what I want, not what the AI thinks I need!

Absolutely dire experience with 3 and are being harassed for £32.39. We have a sim only plan with 3 that expired approx 6-9 months ago, 3 never informed us and when I contacted them they initially told me I had to go into a store to cancel. I refused to do this and was told to send an email with proof of names, address etc etc which we did so I stopped the d/d back in Sept and presumed that was the end of it. Then we got a letter threatening bailiffs if outstanding amount wasn’t paid, rang them again, had another argument with a rather rude Indian chap, basically him saying we had to pay within 24hrs. (He wouldn’t prove his identity to me either). SoI said goodbye and calm them myself, I spoke to a female who had asll the details in front of her, including the bit where it says I can speak on hubby’s behalf!!! I explained it to her, also pointed out that we are pensioners, do not need all this stress and harassment, she said send proof again of name, address, etc etc, as they had spent our surname wrong!!!!! Did all of this and then had the acute displeasure of another call this morning from a different, equally arrogant and obnoxious Indian chap who refused point blank to speak to me!!!! I hung up!!!
In short:-
They had more than enough money from us for a SIM card that hasn’t been used for months, didn’t ask if we wanted to renew the contract and harassed us when we wouldn’t pay them more money!!!!

Very bad network, signal always down, no Internet anywhere, always try to move to different area to get signal, I don't know where to go next, I might try on the moon!
Today my Internet keeps cutting off, tried turning on off my phone, removed the sim card but no difference, tried to contact them customer service but no one available at the moment!! What a joke, this company doesn't deserve 1/2 star, leaving after my contact ends....

Been with 3 for some years but this last year i have had no end of problems. Got an email to let me know about my mobile wifi contract ends 22/07/23 with a contsct number on so i decided to ring at the w/e yo be told after been on the phone 30 mins that there was no one available to talk to until the Monday. Rang again tonight at 1930 hrs to talk to a complete inbacile who was of no use or capable of helping me. Spent 40 mins clarifying who i was where i live etc once clarified he told me the department shut at 8pm and i had been on the phone over 40 mins trying to prove who i was...absolutely useless and cancelling my account forthwith tomorrow a single star they are not worth it for customer non excistant service

Three are a disgusting company and should be investigated. First they miss sold me a 5g internet hub, when there is no 5g coverage in my area. After trying to explain this to Three for over a year the told me i would have to buy out my contract. i told them they could rectify this by sending a 4G hub, they refused. was told i would have to upgrade my contract. i was told by them that i would not pay any fees. upgraded the contract and was told i would have to pay a 10p verification on my card. instead they took out £140.72. they wiped me out. i have a newborn son who three have now let go without food and nappies. get told lie after lie with them. no person i speak to has given me the correct story. even reported to police. stay away from this fraudulent company. judging by Facebook, i'm not the first.

Shocking customer service... really not speaking clear English agents..they can't understand anything...I give up

They guy who I met today in oldham town centre store was a legend he deserves a promotion needed wifi as just moved in to a flat he got me unlimited data and rolling agreement LEDGEND

They are the worst phone company i have ever dealt with.
You can't get anyone to speak to you they are a telephone company made for speaking.
They even charge you for an IT GUY to answer questions which in my case they did not understand i clicked off. you could spend the whole day on one of their phone numbers going round and round

Incorrect billing.
Closed complaint case
No return call
No complaints department

If I could leave 0 stars I would. Having been a customer for 2 years, payed every bill in full, and on time, every time, apparently I have failed a credit check, which is funny considering I have a great credit score for my age and I don't have a credit card. I now have to wait 3 months to re-apply and if they think anyone would, then they really must be dumber than I thought.

Side note: They can't tell me why I am being rejected yet I am emailing the credit check department so I really am not sure.....(duuuhh)

I finished my contract with 3 on 22 July 2022, having made a last payment on July 11th for the coming month. On 19th August I was sent a letter telling me that I was owed £14. I rang them on 25th October and was told it would be refunded in 3 days. I have rung to chase it today and they now say they owe me nothing and that I owe them £1.30! I should not be sent a letter a month after my contract ends telling me I am owed money if it is not the case! This is not a correct way to behave!