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Rated 2 out of 5 stars

I was not happy with this product, so I emailed Customer Service twice just to try to start an exchange - no response. I wrote a review on their website - no response. I disputed the charge on my cred... See more

Rated 5 out of 5 stars

Based on the reviews I thought the shoes were going to be late, not good quality and it seemed like you can get them from Alibaba. Turned out that they arrived around a week after ordering, they happi... See more

Rated 1 out of 5 stars

Order placed 9th December. Still not received any shoes by 17th February. Customer services responded to my first email (sent after about a 3 week wait) in very generic terms, but have not responded t... See more

Rated 1 out of 5 stars

Estimated delivery April 6 and ordered in early February for my year old grandson’s birthday. Should have been delivered 10-14 days. Nice don’t worry emails. When I asked where they were shipped from... See more

Company details

  1. Baby Clothing Store

Written by the company

2 Tiny Feet is more than just a baby footwear brand. We are a community of mums (and dads!) from different parts of the world who come together and help each other do the right thing for our kids. We believe making the right choices from day 1 is vital to our child’s overall wellbeing and development. Even if it’s as simple as choosing the right fastener or letting our babies go shoeless until a certain age! For us at 2 Tiny Feet, they all matter. Because every little good thing we do, even if it only makes 1% of a difference, all add together to our goal of raising healthy and happy kids.


Contact info

2.1

Poor

TrustScore 2 out of 5

858 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Nothing but a scam

Nothing but a scam.
Ordered shoes back at the start of November and am now in January with no delivery.
Have contacted the company's a number of time via Facebook and email only to receive the same generic reply that they are looking into it and will come back to me and/or blaming the delivery company.
Be VERY careful ordering from 2 tiny feet!

3 January 2023
Unprompted review
Rated 2 out of 5 stars

Really cute little shoes and awesome…

Really cute little shoes and awesome concept. They fall off my babies foot and then she’s walking on the sides of the plastic sole and tripping. Maybe she’s got narrow feet but we didn’t order the wide width either. The sock just starts to slide and doesn’t hold the shoe in place.

1 December 2022
Rated 3 out of 5 stars

do not buy from US if there is any possibility of needing a return

Probably a great product but do not recommend purchases from the US unless you are 100% certain about size/fit etc. They will refund you. However it is a multiple step process (send request, then send pics of items and additional details, and then upon approval, ship with tracking back to China). Cost of shipping exceeded the purchase price of the three pairs of shoes that I purchased for my grandson. Had I realized this upfront, I would not have purchased. I didn’t open the shoes but from what I can see they were cute.

30 December 2022
Unprompted review
Rated 1 out of 5 stars

WARNING IT'S A SCAM

I ordered 3-4 weeks ago 3 pairs of baby shoes different sizes and all arrived with the wrong size. I sent
them e-mails about wrong size for my order and they replied after 3 days, this is the answer: "Unfortunately, we don't provide a return label.
If the package is received, there is no physical damage to the products and for other reasons you would still like a refund, the return shipping cost will be covered by the customer. If in the case, the products are received and the products are damaged in any way, we will cover the return shipping cost in full.We can also offer a 20% discount or a free pair. You can keep the original item you received. By this, you will avoid the inconvenience of returning the merchandise since the return costs might be too pricey for you. You may keep it, donate it, give it to a family or friend's little one, or whichever you see fit."
This doesn't solve the problem of the 3 pairs that I have and cannot use because they are to small. Also they use the expensive return policy to scare you into accepting what they offer you.
It's not my fault that I received all pairs of shoes wrong size. I tried to write a review on their official website but they don't let me. On their website, they only post good reviews to attract buyers and say that for any problem they are available 7 days a week and their priority is to make the customers happy. This is on their website: "Your satisfaction is our #1 priority. Therefore, we are proud to offer a 90 Day Money-Back Guarantee. We understand sizing may be a concern for you, but do not worry, we will ensure your little one ends up with the correct size!If for whatever reason you receive the shoes and aren't satisfied, please reach out to us and we will be sure to resolve the situation in a manner you're happy with."
These are only lies.
Honestly, after my experience with them, I don't recommend anyone to order from them unless you want to take the risk of losing money and receive the wrong size for your shoes.

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Great product, amazing customer service

I bought 2 pairs of slipper socks for my granddaughter. They arrived but unfortunately did not stay on her feet. I was bummed because they were really well made and very cute. I contacted customer service to initiate a refund, which was approved. I decided instead of returning the items I would donate to a local family shelter. I informed the customer service department of my decision. They offered me another free pair! I was quit surprised and gladly accepted. I usually do not write reviews, but I was so impressed by the amazing customer service I received. Great job 2 Tiny Feet!

27 December 2022
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. They ship directly from china which means they just drop ship the product. Purchased in November and it’s been over a month and have yet to receive my item. It got lost in the mail and they won’t do anything to help. Save your money and purchase directly from Ali express. There is a reason they don’t have their reviews on Facebook showing.

25 December 2022
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! We purchased our first pair for our little one and they are nothing similar to socks. The cloth portion is hard and uncomfortable. When reaching out for a return/refund I am told I would need to send the shoes back to CHINA!!! Which costs more than the shoes! Definitely filing a complaint with the BBC and posting this everywhere so other families don't get scammed too!

20 December 2022
Unprompted review
Rated 5 out of 5 stars

cute shoes

cute shoes, seem decently made. shipping took a while but it wasnt too big of a deal since they disclose that ahead of time. customer concerns take about a day to respond due to the time difference but all my concerns were answered adequately.

21 December 2022
Unprompted review
Rated 3 out of 5 stars

Amending an earlier review to reflect…

Amending an earlier review to reflect accuracy. While I still would not recommend due to the customer service experience we had and will not be purchasing here again, the company did eventually respond to my request for refund and give further tracking information as requested, it just took my going to social media for them to do so; ultimately while frustrated, I must admit they did give back the money for the product I did not receive.

17 December 2022
Unprompted review
Rated 3 out of 5 stars

Very Poor Customer Service

The shoes are good and my baby loves them but unfortunately one pair came with a bit black mark on them and the customer service had been terrible. They are expecting me to cover the return cost, to China, when I received a faulty product. Really disappointing and because of that I definitely wouldn’t recommend, there are plenty of similar products out there.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Love these shoes

Love these shoes. My toddler loves wearing them and they’re the easiest shoes to put on. The one shoe got a hole in it from my dog and they’re sending a free replacement. Great company, great shoes!

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Low-Quality Scam - do not buy

The shoes are poor quality and will not stay on my child's feet.

The soles are not flexible as advertised, and I doubt podiatrists recommend these shoes.

The company requires you to pay for return shipping - all the way to China! It is more expensive to return the shoes than to purchase them full price.

Very disappointed - I will not be duped again.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience! Highly recommend!

As advertised, the overall experience was amazing from start to finish. The website is very easy to navigate, the turn around time is fast and the correspondence is timely. The shoes are perfect and our little one loves them. The quality is great, the designs are adorable and the fit is unmatched. We will definitely be buying more as we grow out of these ones.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. I made the mistake of getting two of the same shoes in the same color when i wanted a different color. And they answered me super fast and was able to help me as well. I really liked the design of the summer sneaker non slip for my daughter who is learning to walk.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

the perfect shoe for your little one!

My daughter just started walking and I’ve been on the hunt for the perfect shoe that will support her foot development and natural steps, I came across 2tinyfeet on Instagram and decided to give them a shot, I mistakingly ordered the wrong size and customer service was prompt and so kind and understanding and super easy to correct my self made issue. The shoes themselves are sooo soft and flexible and my daughter was actually so happy and excited to try them on. Not to mention there’s so many cute styles! I had such a hard time choosing but it’s okay because I will be ordering again!

7 December 2022
Unprompted review
Rated 3 out of 5 stars

Long delivery time

Your child will most likely grow out of the shoe before they show up at your door. Shipping from rural china apparently and they have a 4week delivery time.

7 December 2022
Unprompted review

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