2degrees Reviews 9

I was a long-time 2degrees customer and would strongly warn others before signing up for their broadband.

My internet was cut off without warning and I spent nearly a week calling them every single day trying to get it resolved. Every time I got through, I had to explain the situation from scratch — no one checked the notes from the previous call. The wait times were consistently long and the support was completely ineffective.

On 6 April, a rep picked up and hung up on me without saying a word. No help, no explanation, nothing. After all of that, they still couldn't identify what was causing the issue.

I switched to Skinny Broadband on 7 April. The modem arrived the next day and I was up and running almost immediately. Their support has been responsive and helpful from day one — a completely different experience.

To make things worse, when I went to cancel 2degrees, they tried to charge an early cancellation fee — after weeks of no service and zero resolution on their end.

Avoid 2degrees if you can — poor support, no accountability, and they'll still try to charge you on the way out.

I have to use a third party internet calling app called Talk360 to continue with my phone

worst customer care service.
the customer care doesn't care the amount of time customers wait to get on to the line.

The customer care half the time don't know what they are working on

Terrible Broadband technical support and customer service!

I signed a Broadband contract for a year. They mentioned that if I have any problems configuring my modem at home to call them which I did the first day. The customer service person said they don’t talk through problem solving on the phone but will send me a detail list of instructions on how to solve any issues, which unless you are in IT makes no sense as the information was too technical to understand let alone know which step to start with first.

I phoned the CS the next day to ask for any options to help and was told unless I buy a 2 degrees modem (Obi modem) the help they offer is limited but couldn’t recommend anything else after that. Very unhelpful and then just hung up. I wouldn’t recommend using their broadband service.

Absolutely great brand and company.
They provide so much value for your hard earned money.

For years the cheapest mobile phones this company has had available are the Alcatel brand, which is total trash. There must be better cheap brands they could provide their loyal customers with. Don't buy Alcatel!!!

Great support, would recommend. I called their 200 number and was on hold for only 5 minutes, much better than Spark's hour long hold time. Support is very helpful and app is great.

The most incompetent customer service dept ever.

Embarrassing for a communications company

Corporate sharks.
If you don't have a law degree to navigate through their terms & conditions, chances are you'll get overcharged somehow. Don't trust them; they are sneaky, borderline dishonest in making sure they don't tell you everything, overly complicated, and confusing on purpose; a predatory company.

You will find something wrong with your bill, and they will make it difficult to understand it, or to fix it. Unpleasant surprise after unpleasant surprise where you have to call to make sense of it, and to have those off charges removed. And every time you call, be ready to waste at least an hour just to get through to someone. Waiting times are absolutely appalling...

Little extra: Payment isn't working for some reason today. So now I'm "overdue" even though I'm actually not. Keep entering my card details and nope, there's a problem with the system.

Another bug; Free Prime Video has been charged on my bill. Got 12 months for free, I have an account, it's activated, but oh surprise now it's being charged.

So what do I do with these technical issues? Only 1 thing I can do.
I have to call.
48 minutes on hold, and I'm told I'm 10th in line...
Well done 2degrees. Way to make customers give up so you just keep the money you took "by mistake".

It's been over a year, many "mistakes" and hours and hours of my time sorting them out. Customers should not have to fight so hard not to get swindled.
Done with 2degrees, never again.