2cholidays Reviews 

1,814
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and efficient booking process, with many noting quick query responses and smooth date changes. The staff are frequently highlighted for their exceptional helpfulness, professionalism, and friendly demeanor. The accommodations are often described as spotless and well-located, offering beautiful views and quiet surroundings for a relaxing getaway. Many people are so satisfied that they become loyal customers, frequently recommending the company and making repeat bookings for their getaways. Overall, the consistent positive feedback across various aspects indicates a highly reliable and enjoyable experience for most customers.

What people talk about most

Holidays

Consumers consistently report positive experiences with their holidays, often praising the ease of booking,... See more

Booking process

Users describe positive interactions with the booking process, frequently highlighting its ease and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting excellent customer support and... See more

Location

People report positive experiences with location, often highlighting the perfect placement of accommodations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

You can speak to a member of the team they know everything about each of their holiday homes They give a lot of information of how to operate domestic appliances etc I have used them lots of tim... See more

Company replied

Rated 5 out of 5 stars

We've used 2cholidays several times now to book caravan holidays in various places. The standard of caravan is described accurately on the website. The customer service team are excellent and if assis... See more

Company replied

Rated 5 out of 5 stars

To start with, easy booking system and any queries answered promptly. Well informed all the way to day of arrival, clear instructions on everything. The caravan was spotless, the position overlooking... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,814)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The caravan was beautiful

The caravan was beautiful. Very clean and tidy. Great central location in Hunstanton for lots of fun in the sun. A great family weekend away with our newest addition 10 week old baby boy. Would highly recommend and will look to book again when we plan to visit next.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

We love 2C holidays

We love 2C holidays. The customer service is excellent and the accommodation they have and the locations are amazing. Prices are very reasonable! We are looking forward to many more holidays with 2C! Highly recommend

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Been using 2cHolidays for years

We have been using 2cHolidays for years. It’s our ‘go to’ for most of our stays on the Norfolk and Suffolk coast. A lovely selection of properties available at a very affordable price. They are so accommodating and helpful if there are any issues need resolving,

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Had a really lovely week stay recently…

Had a really lovely week stay recently as always! My most favourite place to relax, unwind & enjoy the many surrounding places to visit. Booking my next visit very soon! Everyone on site very helpful & friendly! Highly recommend!

29 June 2026
Unprompted review
Rated 4 out of 5 stars

We stayed in a lodge on manor park

We stayed in a lodge on manor park, the lodge was spotless we were very impressed when we walked in,
very spacious, only down side was one broken chair on the decking, also the gulls nesting on the roofs, something should be done to stop them nesting, otherwise we enjoyed our stay and would book with
2c,holidays again.

5 July 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Christine,
Thank you for your lovely review. We're delighted to hear you enjoyed your recent stay.
We appreciate you highlighting the issue with the broken decking chair, and your comments have been shared with the relevant team for the appropriate follow up.
We look forward to helping you plan your next break away.
Kind regards, The 2cHolidays Team

Rated 5 out of 5 stars

Excellent booking company

Communication is brilliant from emails to text messages with all the details you need on it even an enjoy your stay. The caravan was as described and then some. Enjoyed it that much we've already booked for next year.

14 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Sarah
Thank you for your fantastic 5* review and kind words. The greatest compliment we can receive is knowing you've already booked your next stay with us. We truly appreciate your continued support and look forward to helping you create more wonderful holiday memories next year.
Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

2cHolidays are fantastic!

2cHolidays are fantastic! We have enjoyed around 8 stays now in caravans around Norfolk and Suffolk. They are always very easy to book and are perfect no hassle holidays. All of the caravans we have stayed in have been very clean and comfortable. There are plenty of sites to chose from, but we prefer the Norfolk and Suffolk coastline. Many caravans are dog friendly which is perfect for us with our little dog. Some sites offer free wifi which is an added bonus. We usually pick the quieter sites where we have enjoyed many relaxing and trouble free breaks. Also, an added bonus is that when you reach 10 stays, you get a free 3 or 4 night break at one of the sites. We cannot fault 2cHolidays for their efficiency or value for money and will be booking our local holidays with them for many years.

13 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Julian
Thank you so much for your wonderful 5* review and for choosing to stay with 2cHolidays time and time again. Your continued loyalty means a great deal to us.

It's fantastic to know we've been able to provide you with consistently enjoyable, hassle-free holidays, and we're delighted that you and your little dog have found so many places to enjoy along the Norfolk and Suffolk coast.
We truly appreciate your kind words and look forward to helping you plan many more memorable breaks in the years to come.
Kind regards, The 2cHolidays Team

Rated 1 out of 5 stars

Terrible

Terrible. All cutlery and crockery had to be washed before use as was dirty and covered in dust. Everything in the caravan was squeezed in, no room to move. Would not recommend or use again

19 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Andy
We're sorry to read that your stay did not meet your expectations. This is certainly not the experience we want our guests to have. Please be assured that we take guest comments very seriously. We want all our guests to have an enjoyable stay, and we always encourage anyone who discovers an issue on arrival or during their stay to contact either the cleaning company or our team here at 2cHolidays as soon as possible. This gives us the opportunity to help and, wherever possible, put things right.
Kind regards, The 2cHolidays Team

Rated 5 out of 5 stars

Always book through 2cHolidays

Always book through 2cHolidays. It's quick and easy to book and we haven't been let down on any of the caravans we book. Highly recommend

26 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Alan,
Thank you for your fantastic 5* review and recommendation. We're delighted to hear you've had consistently positive experiences when booking with 2cHolidays, from making your booking through to arriving at your holiday home.
We really appreciate your continued support and look forward to helping you plan your next holiday.

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

My wife and I have booked with…2cholidays and always had a great stay.

My wife and I have booked with 2cholidays on several occasions and found the booking process extremely easy,once booking is completed online,within minutes all the confirmation details arrive in your inbox with clear and concise information for your stay.on a couple of occasions we have had to talk directly to 2cholidays and found the staff friendly and courteous.
Only one point I would like to raise is the cleaning company 2cholidays use,they should carry out spot checks on their cleaners work as it can sometimes fall below my wife’s strict cleaning expectations,to be fair 2cholidays they do encourage calling them if you aren’t happy with the cleaning when you arrive.

15 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Dave,
Thank you for your wonderful 5* review and for choosing to book with 2cHolidays on so many occasions. Your continued support means a great deal to us. We're delighted to hear you find booking your well-deserved breaks with us easy and straightforward.
Please be assured that we take guest feedback very seriously, and your comments have been shared with the relevant team for the appropriate follow up. As you mentioned, should any guest discover an issue on arrival or during their stay, we always encourage them to contact us directly so we can do our best to put things right wherever possible.

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Absolutely love 2c holidays

Absolutely love 2c holidays, easy to book, very reasonable price & lots of choice.

18 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Teresa
Thank you for your fantastic 5* review. We're delighted to hear you love booking with 2cHolidays. We really appreciate your kind words and look forward to helping you plan your next break away.
Kind regards, The 2cHolidays Team

Rated 2 out of 5 stars

Needed an extra suitcase for all the essentials

The situation of the caravan at Barmston Beach was brilliant with sea view. but we have never ever stayed in self catering accommodation where we have had to take all our own Bedding, toilet rolls, washing up liquid, dish cloth, tea towels and bin liners I find this absolutely disgusting. The cleanliness of the caravan was also dubious areas in the living room had not been hoovered and there was hair in the plug hole of the bath the caravan was very dated and not really up kept very well the decking was scary when you walked on it it was like it would collapse under you Not really worth the money we paid apart from the magnificent sea view it nothing else really going for it

27 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Deborah
We're sorry to read that your stay did not meet your expectations, and that we were unable to accommodate your request to amend your booking prior to your arrival.
We would like to reassure future guests that each of our properties has its own listing, which clearly details what is and isn't included before booking, helping guests choose the accommodation that best suits their needs.

Please be assured that we take guest comments very seriously, and your feedback regarding the cleanliness and maintenance of the property has been shared with the relevant team for the appropriate follow up. Should any guest discover an issue on arrival or during their stay, we always encourage them to contact us directly so we can do our best to put things right wherever possible.
Kind regards, The 2cHolidays Team

Rated 5 out of 5 stars

Professional

Well we haven't had the van long and both Alex and Chris have been so helpful, guiding us through everything. Also a lady called Emma, everyone we have spoken to have helped, advised very professional and nothing is too much trouble.

29 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Karen

Thank you for yourwonderful 5* review. We're delighted to hear that Alex, Chris and Emma have made your onboarding experience such a positive one.

We look forward to working with you and wish you every success with your holiday home.

Kind regards,
The 2cHolidays Team

Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

This has been one of the least transparent booking experiences I have ever had.

The booking looks straightforward until you pay. Then, one by one, important conditions start appearing.

First, I was contacted after payment and asked for an additional pet fee. The listing only says “charges may apply” but doesn’t tell you the actual amount. I only discovered later that the exact fee was buried within the host profile rather than clearly displayed on the property listing.

Then I discovered that bed linen and towels are not included. Again, this information was not clearly displayed in the main property description or facilities section. Instead, it was hidden away in the host profile. The property photos show fully made beds, creating the impression that bedding is provided.

Finally, shortly before arrival, I received a list of items guests are expected to bring themselves, including bed linen, towels, tea towels, washing-up liquid, dishwasher tablets, toilet rolls and even spare bin bags

Whenever concerns were raised, responsibility seemed to be shifted elsewhere - Booking.com, the platform layout, cleaning contractors or third parties - rather than simply acknowledging that the customer experience could be much more transparent

The lack of transparency throughout the booking process left me with so little confidence that I ultimately chose to forfeit the money I had already paid for the booking rather than risk spending my weekend worrying about what other surprises might appear after arrival.

That should say everything about how this experience made me feel as a customer.

If you’re considering booking through 2cHolidays - don’t

Transparency should come before payment, not after it - I feel scammed

26 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Alin,

We are sorry that our explanation regarding the limitations of Booking.com, and the areas that hosts can edit compared with those that are generated and controlled solely by Booking.com, has caused such distrust.

To be clear, we are committed to providing guests with transparent information and, if we had the ability to control how the listing is presented throughout the Booking.com booking journey, we absolutely would. However, the information is present and exactly where Booking.com has advised us to list it.

Following your feedback, we immediately reviewed the listing to ensure all was correct, which it was. The images show the bedding folded on the beds without bed linen fitted, and the listing also confirms what is and isn’t included in the booking, all before a booking is made.

It is not a case of shifting responsibility to Booking.com. Unfortunately, we simply have no control over how Booking.com chooses to present information on their website, or where it appears within the booking journey.

We are genuinely sorry that you lost confidence in your booking and chose not to continue with your stay. We will continue to work with Booking.com to improve the guest experience and, whenever additional functionality becomes available, we review our listings and implement improvements.

We appreciate your feedback and wish you all the best with your future travels.

Kind regards,
Sarah

Rated 5 out of 5 stars

I have used 2cholidays a few times now…

I have used 2cholidays a few times now and they have always been great. I needed to amend my booking this time and the process was easy and fast. The caravan was exactly as described, the WiFi was excellent and exactly what I needed. I loved that I could bring my dog too.

15 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Amy

Thank you for your lovely 5* review and for choosing to stay with us again. We're delighted to hear that amending your booking was quick and easy.

It's wonderful to know you all enjoyed your stay. As one of our returning guests, don't forget use your £50 voucher code when booking your next getaway.
Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Absolutely love 2C holidays and travel…

Absolutely love 2C holidays and travel to the coast 2-3 times a year, caravans are always spotless and the images on the website are a true reflection of the caravan you’ve booked. There’s plenty of choice ranging from really cheap to more expensive and there’s always a discount of 15% or 30%. Came home 2 weeks ago and getting ready to book our next one!

8 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Micaela

Thank you for your fantastic 5* review and for your continued support. We're delighted to hear you enjoy holidaying with us several times a year and that you've always found our holiday homes to be exactly as you should expect, clean and as advertised.

It's wonderful to know you're already planning your next trip and we look forward to helping you plan your next stay

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Fantastic holiday company with a great…

Fantastic holiday company with a great range of caravans on a choice of parks. Their customer service is second to none and I'd highly recommend using them.

12 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Alison,

Thank you for your wonderful review. We're delighted to hear you've enjoyed both the range of holiday homes we offer and the level of service our team provides. We'll be sure to share your lovely feedback with the team.

Your recommendation means a great deal to us, and we look forward to helping you plan your next getaway.

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Good value for money

The caravan was basic but adequate. It was only a short walk to the beach, which was great. We had a lovely time. Thanks.

6 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Carol
Thank you for your lovely review. We're pleased to hear you had a great stay and enjoyed the property's fantastic location.

We're delighted you had such a lovely time and hope to welcome you back again soon.

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Great customer service

Not actually had our holiday yet, but want to give a shout out to Ruby in customer service. I stupidly booked the wrong dates and she has fixed it for us! Thank you Ruby, great service

25 June 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Emma
Thank you for your lovely 5* review. We're delighted to hear that Ruby was able to resolve your booking so quickly and help amend your dates. We'll be sure to pass your kind comments on to her.

We look forward to welcoming you soon.

Kind regards,
The 2cHolidays Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look