Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
Company replied
Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Best shopping ever❤️
4 March 2026
Reply from 24S
Bonjour,
Thank you very much for you kind and positive feedback!
We are delighted to hear that you have enjoyed a flawless experience on our website!
We wish you a wonderful time wearing your new pieces and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Package is severly delayed in customs
Package is severly delayed in customs. No initiative from company to fix problem and no resolve yet. I'm reaching out several times with no response. Credit card was of course charged immediately.
5 March 2026
Reply from 24S
Bonjour,
Thank you for reaching out to us. Please accept our sincerest apologies for any inconvenience you may have encountered with the delivery of your recent order.
According to the tracking information from FedEx, your package was successfully collected from the designated pickup point on March 16th.
We understand that recent administrative adjustments have caused some minor delays in customs clearance procedures across North America.
Your feedback is extremely valuable to us, and we have already forwarded your comments directly to our Transport Team.
This step is essential as we continuously strive to improve our carrier performance and ensure a more seamless delivery experience for all our valued customers in the future.
Please be assured that a member of our Customer Care team will be in touch with you very shortly via email, providing further details and offering a commercial gesture to thank you for your patience and understanding.
In the meantime, please do not hesitate to contact us at bonjour@24S.com for any further inquiries.
Kind regards,
The 24S Customer Care Team
The shipping was quick
The shipping was quick, the quality beautiful and the price awesome 👏
4 March 2026
Reply from 24S
Bonjour,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that you experienced a swift shipping service , found the quality beautiful, and were pleased with the price. Your satisfaction truly makes our day!
We wish you the best time wearing your new item and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Very good shopping experience.
I am very happy both with item purchased and fast delivery and packaging. As far I had no problems with orders from their website.
2 March 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your positive feedback with us!
We are delighted to hear that you had a smooth shopping experience and that you are happy with both the item purchased, as well as the fast delivery and iconic packaging!
We wish you a wonderful time styling your new pieces and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your positive feedback with us!
We are truly glad that you have found your gems among the 24S selection and enjooyed a flawless experience on our website!
We hope your new piece and shoes bring you entire satisfaction and to see you back soon on 24S!
Kind regards,
24S Customer Care Team
They didn‘t accept my order!!
17 March 2025
Reply from 24S
Bonjour,
We apologize for the situation you encountered, and thank you for bringing it to our attention.
Some payments may be automatically declined for security reasons.
In this case, we advise you to check with your bank and try another payment method.
In accordance with our Terms and Conditions, a high and unjustified number of returns, as well as non-compliance with our T&Cs, may result in the automatic closure of your account, particularly as part of our environmental protection policy.
For personalized assistance and to review your specific situation, we strongly encourage you to contact our Customer Service team.
We remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Limited edition bags!
Super fast shipping, I managed to get an item that was limited edition and a 10% discount as it was my first order.
4 March 2026
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback!
We are delighted to hear that you received your order quickly and that you were able to secure a limited-edition item. We are also pleased that you could enjoy the 10% first-order discount.
We hope you love your new bag and look forward to welcoming you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your kind and positive feedback.
We are truly glad to hear that you enjoyed a flawless experience on our website, as well as our swift delivery service!
We wish you a wonderful time wearing your new piece and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you have enjoyed your overall shopping experience on our website and that your LOUIS VUITTON Mini Pochette bring you entire satisfaction !
We wish you a lovely beginning of March and hope to see you soon back on 24S.com !
Kind regards,
24S Customer Care Team
I love shopping on 24S
I love shopping on 24S! The service is always impeccable, and the selection of brands and products is truly refined. Delivery is fast and carefully packaged, and the return service is reliable whenever needed. A smooth, elegant shopping experience. I absolutely recommend it!
27 February 2026
Reply from 24S
Bonjour,
Thank you so much for your wonderful feedback and for your continued trust in 24S.
We are truly delighted to hear that you enjoy the refined selection on our website, as well as the impeccable service provided by our teams. It is also a pleasure to know that you appreciate our fast delivery, careful packaging, and reliable return process.
Thank you again for your recommendation. We look forward to welcoming you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your positive feedback.
We are glad to hear that you appreciated our fast delivery and that the ordering process was smooth and simple!
We wish you a wonderful start to the week and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Elevated Upscale French Luxury Shopping Site
This is an excellent French luxury shopping site. They always do an amazing job in presentation as well as packaging the items well. It is a pleasure to order and the shipping is so organized and expedited. They always have an elevated selection and top tier customer service.
26 February 2026
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback and for your kind words about 24S.
We are truly delighted to hear that you enjoy our unique and elevated selection, the care we put into presentation and packaging, as well as our organized and swift shipping. Your praise for our Customer Care team means a great deal to us!
We wish you the best time wearing your new purchase and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Very difficult refund process for a lost return parcel
Update 26 March: 24S has finally processed the full refund (after a final notice). While I appreciate the resolution, the process was unnecessarily long and frustrating. As a long-time customer, I do hope they can improve on this in the future.
Update 21 March: 24S still insists on the affidavit as “mandatory” to approve refund, despite clear tracking proof and Consumer Code liability (L221-15/L216-4). No progress for one month. Still waiting.
Reply to 24S: Thank you for your public reply. However, it still does not address my core point/question: Articles L221-15 and L216-4 of the Code de la consommation clearly states the seller strict liability for arranged returns and with undisputable proof of handover (I have repeatedly provided the tracking log link of Chronopost), the seller must refund without extra condition.
I kindly ask 24S to clarify this point — both for me and for other consumers reading this thread — as it is central to understanding consumer rights in lost-return cases.
I remain open to a fair and prompt resolution. Common sense and the law require compliance with legal obligations, not with demands beyond what is required.
Update: after providing the order# 2 days ago, no further follow-up (not to mention the refund) from 24S.
I returned an order about 6 weeks ago following strictly the instructions using the prepaid Chronopost label they provided. The tracking log clearly shows the parcel was handed over to the carrier (“Colis remis par le relais Pickup au chauffeur”). After 10 days’ static status of the log, I contacted the carrier several times and was asked to ask 24S to start an investigation. I did so, and after one week of no reply, I contacted 24s again for a confirmation of the investigation.
After another 3 weeks of silence, 24S sent me a strongly worded email demanding my ID copy (front/back), a hand-signed affidavit and a police report with a 14-day deadline or ‘case closed.’
This was shocking after one month of waiting. I’ve done everything required – paid for the product, returned it per instruction, provided the tracking proof of handover, and contacted all parties repeatedly. Instead of spontaneous follow-ups on the investigation or a refund process (as required by French consumer law), they asked for more legal documents from me (I feel like the investigation is not on the parcel, but on me).
I pushed back with questions on the investigation status and the purpose of the documents required ((concerned about GDPR and data use). They eventually confirmed the parcel is lost, conceded on the ID copy and police report (after GDPR pushback), but still insist on the affidavit.
I therefore did my research. Based on Articles L221-15 and L216-4 of the Code de la consommation, the seller is fully liable for returns they arrange - with the undisputed handover proof, they must refund without extra condition. The extra documents they demanded seem to serve only their internal claim with Chronopost. With this, I’ve decided not to provide the extra documents that I’m not legally obliged to provide.
As a loyal customer since 2018, this last experience with 24S has been mentally exhausting, time-consuming, and very disappointing - lack of spontaneous follow-up, transparency, and respect for consumer rights. For high-value luxury (~€3,000), the zero-risk in-boutique experience now feels far preferable to online to me. This experience will definitely change how I shop for high-value items in the future.
I am still waiting for a fair resolution. I hope 24S soon corrects the course and improves how they handle lost returns.
Order#YY92HZB
6 March 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced with the return of your recent order.
We understand you were expecting to retrieve your parcel from a locker, and we appreciate you bringing this to our attention.
Upon reviewing the situation, we can confirm that investigations with Chronopost have been ongoing since January 29th. While these inquiries are in progress, we need your cooperation to move forward.
To help us finalize our investigation and expedite a resolution, we kindly request a valid and signed certificate of non-receipt from your end.
Indeed, this document is a mandatory legal requirement from our transport partner, Chronopost, essential for formalizing the investigation and processing your reimbursement.
It also plays a vital role in our efforts to combat fraud. We truly appreciate your collaboration in this matter.
Please be assured that all personal information provided on this certificate will be handled with the strictest confidentiality and used solely for the purpose of processing your compensation claim. Neither Chronopost nor 24S will share or store your personal data for any other purpose.
Rest assured, a dedicated member of our Customer Service team has already sent you a separate email detailing the necessary procedure for obtaining and submitting this certificate.
Once we receive this document, we will be able to swiftly resolve your request. We kindly ask you to reply directly to that email to ensure a seamless process.
In the meantime, should you have any further questions or require additional assistance, please do not hesitate to contact us directly at bonjour@24S.com.
Thank you for your patience and understanding.
Kind regards,
The 24S Customer Care Team
Flawless transaction!
Immediate shipment. Product is correct and perfect. Packaging pretty and secure.
27 February 2026
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us !
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our Express Delivery service and high standards packaging conditions particularly stood out and pleased you !
Every detail is crafted with passion to enhance your experience, and your appreciation is our greatest reward.
We sincerely hope that your LOUIS VUITTON Malibu Pochette brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
1st Time, Will Purchase Again!
Shipping was delayed due to weather, but that isn't their fault. The packaging was gorgeous. I was expecting an LV dust bag and box for each item. One item I received had an LV dust bag and box, but the other one just had an LV dust bag. Not a huge deal, just wasn't what I was expecting. Quality of the product is great and exactly as expected. This was my first order, and I will definitely purchase again!
24 February 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us.
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our carefully crafted packaging, along with our high quality standards pieces particularly stood out and pleased you!
Please accept our sincerest apologies for the extraordinary transportation delay, which was a direct result of adverse weather conditions.
Regarding the packagings, indeed, they may vary depending on the different pieces and each brand's offering.
24S is unable to retrieve the original packaging from the brand for each piece.
We appreciate your understanding and wish you a lovely time wearing your new LOUIS VUITTON pieces and hope to have the pleasure of welcoming you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback!
We are truly delighted to hear that your experience was perfect and that you highly recommend 24S!
We wish you a lovely month of March and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your kind and positive feedback.
We are delighted to hear that you appreciated our swift shipping service and the quality of our iconic packaging!
We hope your new purchase brings you entire satisfaction and to see you soon on 24S!
Best regards,
24S Customer Care Team
Best regards,
The 24S Customer Care Team
Excellent service as usual.
Excellent service as usual.
I have made many purchases from 24S and am always extremely impressed with prices and delivery
23 February 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us. It is with immense joy and profound gratitude that we received your wonderfully praising feedback!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our swift Express shipping service, and our competitive price particularly stood out and pleased you.
We sincerely hope that your new CELINE bag brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Easy site and product navigation
Easy site and product navigation; a variety of products; easy and smooth transaction
25 February 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our website experience, our collection and user-friendly transaction system particularly stood out and pleased you.
We sincerely hope that your new CELINE shoes bring you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us !
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our LOUIS VUITTON collection and dedicated customer service particularly stood out and pleased you !
We sincerely hope that your new Chilliwack fleece aviator jacket brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
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