24MX UK Reviews 9,226

Great products and great service / delivery

Fantastic price and customer service. Item arrived promptly.

Good value products. However, postage is very slow to UK. Returns process very slow.

24MX heavy duty chain lasted one day and got kinks in it, had to be removed

Failed to deliver my grips when I contacted company they advised would only help me if I completed a form as im disabled and no access to a printer I found that impossible after few emails im still waiting on address to return as they failed to provide this. When trying to track my order via website it would not work once absolute joke of a company with bad communication and customer service
DO NOT USE THIS COMPANY

Slow delivery and sent the wrong item, looks like I received someone else's order which is fair enough, probably a easy mistake to make. However customer service is either very slow or ignoring my emails making the whole experience very frustrating. Would have been happy to wait for the right item to be sent to me, but frankly I just want a refund now. I can't honestly can't recommend this company currently. Will update if/when the issue gets resolved.

19.03.2026

I've recieved a reply and they have arranged a collection. Will update how it goes.

29.03.2026

Finally received my refund in full. A month later. The customer service are friendly and polite but the whole service/experience overall was very slow. I understand the warehouses are based in central Europe but when you're spenind significant amounts of money it does make you nervous when you get experiences like this especially when it was no fault on the customers side. I think it would be fine for small items but if you're buying something expensive or if you're not sure about sizing (basically anything that you may need to return an item for) avoid if you're UK based.

Great service with fast delivery

Excellent service excellent value would recommend

Perfect experience.
Ordered a body panel kit for my Beta.
It arrived quickly and was very well packaged.
Can't ask for more!

The delivery time shipped packaging and price

Easy to purchase from
Great communications from purchase to delivery.

great experience buying from these. Great price and fast delivery

Terrible service!!!
I ordered a full set of Acerbis plastics which were listed as fitment for my bike, when the goods arrived it was clear the items were incorrect and not for my bike. I contacted 24MX through the customer services as that is the process if the item is incorrect, supplied photos and even my chassis number although god knows why they need that! Eventually i was sent a returns label, i boxed up the goods and returned with the supplied returns label. 9 days later i contacted them to chase up my refund as tracking said the goods had been received.I have just received a reply to state that the goods arrived at their London depot and can take another 20 days to reach and be processed by the central europe depot....So around 25 to 30 days before the customer is likely to see a refund through no fault of their own.
Customer service at its finest....Not!!

Very happy with the service. Good products and good prices

Easy to order delivery brilliant kept informed delivered on time when I was told Amazing

Excellent company items took a while to come but that’s on me as I am in the uk and didn’t realise this company is abroad. But all items we excellent quality my son was very happy with his new Mtb helmet

Always good ,

Bought a pair of Raven MX boots size 10 uk
Perfect fit they look a decent boot not tried them on the bike yet