Good service but took 8.5 hours to get a prescription. Granted this included time overnight so didn’t really make a difference, but still slower than advertised or from previous experiences using this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish I would of known about 24hrdoc sooner!, This service is very convenient when you need immediate care without having to go to an emergency room or an Urgent Care. The whole process was made s... See more
Company replied
Traveling and not having to go clinic and saved 1000 plus dollars. Being able to forward issue and how resolved to actual local Dr for followup is amazing. Will use again.
Company replied
I have a tooth abscess (I have to have major surgery and haven't found a dentist yet). I know I have to clear the infection before extractions and any wait is too long for a mouth abscess. This serv... See more
Company replied
Company details
Written by the company
24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.
Contact info
3050 Post Oak Blvd, 77056, Houston, United States
- 832-838-4746
- services@24hrdoc.com
- 24hrdoc.com
4.1
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Worst online prescription service
I paid $15 extra for 45 min delivery and it took about 2 hours. Then the prescription was sent to the wrong pharmacy. I checked what I put and I put the right pharmacy, they sent it to a rite aid that had been closed down for years. Then when I called customer service she just said ok I’ll have it updated and then hung up. Been an hour since I called and still haven’t received anything saying it’s been sent to the right one. I’ll never use this service ever again.
26 April 2026
I received my antibiotics as promised…
I received my antibiotics as promised but I had to pay an additional 30.00 for a Dr's Note. I didn't receive it and so I called, texted, and spoke with customer service who assured me I would get one through email. 8 hours later and I've got my shift to go on. I'm in Emergency Services and so this is essential.
I paid and I did not receive that service and my job will be at risk. Called back to customer service and got kicked 3x to voicemail.
25 April 2026
I paid quite a bit extra for 45 minute…
I paid quite a bit extra for 45 minute service. It took almost 3 hours.
25 April 2026
Easy and fast consultation
Easy and fast consultation! Did exactly what I needed. I didn't choose the expedited service, so it took about 6 hours. I plan to use this for all after-hour urgent needs!
25 April 2026
Medicine provided not effective
Medicine provided not effective. I requested antibiotics but did not get it . Feel like waste of money.
24 April 2026
Paid for expedited service 45 minutes
Paid for expedited service 45 minutes. Took 4 hours didn’t prescribe adequate meds. Customer service doesn’t answer phones. Avoid at all cost
25 April 2026
Prescription was not put in/avail
Prescription was not put in/avail. and could not get customer service at all.
25 April 2026
It was so easy
It was so easy, and fast! This is the second time I’ve used this site. It’s perfect!
25 April 2026
Unprompted review
Very quick service
I recently had an online doctor’s appointment, and I was very impressed with the overall experience. The process of booking the appointment was quick and easy, and I received clear instructions on how to join the virtual session. The video call was smooth, with no technical issues, and the doctor was punctual and professional throughout the consultation.
The doctor took the time to listen carefully to my concerns and provided thorough explanations, which made me feel confident and reassured about my health. I appreciated how convenient it was to receive care without leaving home, and I still felt that the level of attention and expertise was just as high as an in-person visit.
Overall, I highly recommend trying an online doctor’s appointment if you are looking for convenient and effective healthcare. It saved me time, provided peace of mind, and was a very positive experience from start to finish.
25 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your thoughtful feedback! We’re glad to hear that you had such a positive experience with your online appointment—from the easy booking process to the smooth consultation and clear communication with the doctor. It’s great to know you felt heard, supported, and reassured while receiving care from home.
We truly appreciate your recommendation and your trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Lightning fast response with quality…
Lightning fast response with quality and coupon from GoodRX
25 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you experienced a lightning-fast response and found the service helpful, including the savings through the GoodRx coupon. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Fast and easy
25 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and easy. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
This was the easiest path to getting…
This was the easiest path to getting relief for a toothache that can't be handled for about a week. Worth the money for how simple it is! Fast, easy, and the communication was phenomenal.
25 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that we could help make a difficult situation a bit easier and provide you with timely relief for your toothache. It’s great to know you found the process fast, simple, and that communication was helpful throughout. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
They dont listen to what u say and they…
They dont listen to what u say and they don't help u at all for the money u spend to go to them.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to feel unheard and not receive the help you were expecting, especially after paying for the service. That is not the experience we aim to provide.
We take concerns like this seriously and appreciate you sharing your experience so it can be reviewed and used to improve our care and communication. If you are open to it, please reach out to our support team so we can look into your specific case and try to make things right.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service easy and quick. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Traveling and not having to go clinic…
Traveling and not having to go clinic and saved 1000 plus dollars. Being able to forward issue and how resolved to actual local Dr for followup is amazing. Will use again.
24 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your thoughtful feedback! We’re glad to hear that our service helped you while traveling and saved you time and money, and that the process made it easier to coordinate follow-up care with your local doctor. It’s great to know you found the experience helpful and convenient. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
The process was quick easy and…
The process was quick easy and effective. It was very helpful since I am going out of town in the morning and didn't have time to see a dr.
24 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that the process was quick, easy, and effective, and that it helped you get the care you needed before traveling. It’s great to know it made things more convenient for your schedule. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
No discuss with doctor about medication
No discuss with doctor about what medication option were available. Doctor prescribed a less effective medication that is more expensive.
24 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how important it is to be able to discuss treatment options with a doctor, especially when you’re preparing to travel and need effective, affordable care. We also regret that the medication prescribed did not meet your expectations in terms of effectiveness and cost.
This is not the level of communication or care we aim to provide. We appreciate you sharing this so it can be reviewed and used to improve how treatment options are discussed and selected in the future. If you would like, please reach out to our support team so we can look into your specific case further.
Sincerely,
The 24hrdoc Team
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