Complete scam
This is a company that has put in system to overcharge people. They will say one price on phone, and then "magically" additional hours and extra documentation work is added to the bill. Then they make it hard to contact support, you can forget to call them they will not anwer. After fighting with their support for some time they could finally accept that I refused to pay the high price for something I had not agreed to. It was a completely standard request that took the electrician 5 minutes to find, and they charged 2 hours + car and for a documentation of the problem that I didn't even see.

