worthless device. would not work according to recommendations from manufacturer. could not get help from you on return policy or repair. tossed it in the garbage and ordered from another source. yo... See more
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If I could do a negative 5 star I would. Let me start by saying these guys are frauds. I ordered a chair last March, paid in full and for the next 10 months they made up lies why my chair was not done... See more
Company replied
Beware their awful optomechanical trackball. Eat one potato chip and their ball starts to slip against its rollers. Be sure to buy only pure optical track balls or mice, with laser sensors.
I went on line to get an ergonomic keyboard. the one that they showed as wireless. was not. I puechased a keyboard I can't use because of misinfo
Company details
Information provided by various external sources
247ergo.com provides ergonomic solutions to benefit your health and wellness. Purchase ergonomic office products for a more comfortable work space.
Contact info
Water Street 111, 06511, New Haven, United States
- 247ergo.com
These chairs suck
3 August 2023
Unprompted review
Reply from 247 Ergo
This is a fake review. This person never bought anything from us.
If I could do a negative 5 star I…
If I could do a negative 5 star I would. Let me start by saying these guys are frauds. I ordered a chair last March, paid in full and for the next 10 months they made up lies why my chair was not done. You name it..supply chain, China etc. Finally I decided to call the manufacturer who informed me that 24/7 was no longer a distributer, that my chair was done but sold to someone else when they failed to pay. I contacted my bank and got my money back but I had over 40 emails of lies! I got my chair 5 weeks to the day later when I ordered from someone else. STAY AWAY.
23 March 2022
Unprompted review
Reply from 247 Ergo
We are a drop shipper and the chair was ordered directly with the manufacturer the day the customer placed their order. We were told by the manufacturer that there were parts that were on back order for the custom chair the customer ordered. We sent the below message to the customer after we received this info from the manufacturer.
"The manufacturer said they are still waiting on parts to come in from overseas to produce your chair. They couldn't give me a firm date as they are expecting the parts to come in within approximately 4-8 weeks due to continued supply chain issues. Please let me know if you would like to continue to wait or if you would like us to cancel your order. Very sorry for the inconvenience this has caused."
Customer then responded.
"Thanks for the update, this is terrible news. I have waited 3 months already so canceling does nothing for me."
We sent the below email to the customer. a few months later after the manufacturer did not fulfill their order.
"Since RFM is not able to fulfill our order we have no choice but to issue you a full refund for your purchase. First off we don't pay RFM for our orders until they are shipped. Since your order hasn't shipped out yet we would not pay RFM for your order. You can clearly see the payment terms are on the RFM order confirmation I provided to you in my last email as terms with RFM are net 30. We would never pay for an order until after 30 days when the order ships. Since your order hasn't shipped out yet we would not have to pay RFM for your order nor would they ask for payment on your order it if they can't fulfill the order.. We were never notified by RFM that your chair was subsequently sold elsewhere as you stated. That is new news to me if that is what they told you. I never heard of a manufacturer selling a chair ordered to someone else without notifying the customer or shipping out the chair. Makes no sense.
Your credit card is charged immediately at the time of purchase on our website since every chair is custom built to your specifications. We need to insure the money is there before we can submit your order to the manufacturer. That is our policy. Your money was never floated as you stated. You knew at the time of placing the order and looking at your credit card receipt it shows that your credit card was charged at the time of purchase. If you had an issue with your credit card being charged at the time of purchase you should have contacted us immediately so we could cancel your order.
On many emails sent to you we stated if you no longer wish to wait for your order we can issue you a full refund. Since you waited to long to request a refund since you didn't want to wait any longer for your chair our credit card payment processing system will not allow us to credit a credit card beyond 180 days. That's their policy not ours. Anything beyond 180 days is out of our control and the customer needs to contact their card provider for a refund. They have all the info here to issue you a credit back to your card."
Very pleased with X chair purchase on 247 Ergo!
I ordered an X5 chair from 247 Ergo in August of 2021. Mark and the customer service team were outstanding in terms of communicating delivery times and taking care of an issue with the arm on the chair. Their pricing is the best online and you can save significant $ vs. buying direct on X chairs website. Highly recommend this company!
14 October 2021
Unprompted review
Called for product description and help …
Called for product description and help picking the right product. I got very patient and accurate assistance. The product arrived ahead of schedule, well packed and in perfect condition. Price was very competitive. This was a personal purchase but I'm going to recommend to my corporate purchasing department. Thanks very much.
26 October 2017
Unprompted review
Great in quick responses to any …
Great in quick responses to any question and customer service was superb.
26 October 2017
Unprompted review
Good customer service and quick delivery.
Overall really good experience, it took around 2 weeks from place order and have table in my house.
7 October 2017
Unprompted review
Got an office chair that I love
Got an office chair that I love. Very comfortable and durable. Best chair ever.
12 September 2017
Unprompted review
The Zwopper Chair is a Whopper!
The Zwopper Chair is a Whopper!! I sat on an exercise bowl for 11 years so I could keep moving as I coached on the Internet. In 2016 I was tired of pumping up my old ball... and moved up to the Zwopper. Wow... does the same thing and more and it looks professional as well.
8 September 2017
Unprompted review
Fabric discontinued
Fabric discontinued, product I received was inferior quality and not right height. Company would not exchange. Do not recommend
7 September 2017
Unprompted review
Five Stars
Got my great chair at a great price and earlier than expected.
7 September 2017
Unprompted review
I placed the order and it was received …
I placed the order and it was received in good shape and fairly quick.
7 September 2017
Unprompted review
Helped to get the correct multiple …
Helped to get the correct multiple monitor stand. Perfect. Exactly what I need.
7 September 2017
Unprompted review
worthless device
worthless device. would not work according to recommendations from manufacturer. could not get help from you on return policy or repair. tossed it in the garbage and ordered from another source. you wont see my money again. L. Breaux MD
6 September 2017
Unprompted review
Beware their awful optomechanical track ball
Beware their awful optomechanical trackball. Eat one potato chip and their ball starts to slip against its rollers. Be sure to buy only pure optical track balls or mice, with laser sensors.
6 September 2017
Unprompted review
I was hesitant to buy products online …
I was hesitant to buy products online without seeing them in person. I spoke with the company many times before each purchase and they were always extremely helpful and had great suggestions. I couldn't be happier with my purchases from 247 Ergo.
6 September 2017
Unprompted review
I went on line to get an ergonomic goy keyboard I can't use because
I went on line to get an ergonomic keyboard. the one that they showed as wireless. was not. I puechased a keyboard I can't use because of misinfo
6 September 2017
Unprompted review
Excellent customer service and a very …
Excellent customer service and a very easy and quick shipping experience.
5 September 2017
Unprompted review
Did very good job at a fair price
Arrived on time and explained what they were going to do. Did the job both efficiently and pleasantly. Will use them again.
5 September 2017
Unprompted review
Thanks fast delivery
5 September 2017
Unprompted review
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