20bet Reviews 1,049

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, particularly VIP managers, for being helpful, generous with bonuses, and responsive to issues. Many people also find the website fast and easy to use for placing bets, with a good variety of markets. Reviewers often highlight fast withdrawal processes as a significant positive aspect of their experience. However, some people were dissatisfied with the payment process, specifically mentioning difficulties with UPI deposits and bank transfers, and issues with withdrawals being declined or delayed. There are also concerns about customer service being unhelpful or unresponsive in certain situations, and some reviewers reported problems with account closures or difficulties in withdrawing winnings due to bonus terms or verification requests.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers report significant issues with withdrawals,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the site for its... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express frustration with unhelpful... See more

Staff

People report positive experiences with staff, particularly highlighting the helpfulness and generosity of... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the service, highlighting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a VIP member I gets a huge bonus and many FREE BETS for deposit, games , quiz in Telegram channel. My VIP Manager Jatin is really awesome and kind by providing a Free Bonus and Free Bet often ... W... See more

Company replied

Rated 4 out of 5 stars

20bet is a great sports bookmaker which I never saw with great markets and fast payout... Live chat support connects and get a reply within few secs to mints ... Site is fast and placing bets are very... See more

Company replied

Rated 2 out of 5 stars

They have the worst depositbonus. I have never experienced a place where you actually cant keep your winnings when fullfilling the bonus requirements. I deposited $50, got $100. Won $400 when i full... See more

Company replied

Rated 2 out of 5 stars

Always check Gamblrado first before you deposit! You'll find much better casinos there! The problem with 22bet is that they don't pay out when you win and are always coming up with new lies! They do t... See more


Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this casino

I love this casino. Has lots of games to choose and the design is great.
I also like the fastest ways to deposit and withdraw.
But the best experience is the way my manager, Alexa, treats me🥰. She's amazing

14 August 2025
Unprompted review
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Reply from 20bet

Thank you for your wonderful feedback! We’re glad you enjoy the game selection, smooth design, and fast payments. It’s especially great to hear that Alexa has made your experience even better — we’ll be sure to share your kind words with her.

Rated 1 out of 5 stars

I am writing to file a formal complait…

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank

I have already been in contact with your support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof.

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

8 July 2025
Unprompted review
20bet logo

Reply from 20bet

Hello,

Thank you for reaching out and for providing the details. We would like to inform you that this situation has already been resolved and the issue with your deposit has been settled. We appreciate your patience and cooperation throughout the process.

Rated 5 out of 5 stars

Always wiling to assist

Always wiling to assist, ti be a support, and to understand your needs. No need to write more times for one thing. Professional and kind.

12 August 2025
Unprompted review
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Reply from 20bet

Thank you for your feedback! We’re delighted to hear that you appreciate the professionalism and helpful support of our team.

Rated 1 out of 5 stars

deliberate scam designed to take your money and avoid paying out

trusted playamo partners (playamo) and deposited €430, playing fairly and winning €4,000. But when I tried to withdraw, they suddenly closed my account and stole my winnings with no valid reason. Despite providing all necessary documents and proof of identity, they refused to pay and offered only vague excuses.

This is not a mistake — it’s a deliberate scam designed to take your money and avoid paying out. Don’t fall for their tricks. Stay far away if you want to actually receive your winnings.

12 August 2025
Unprompted review
20bet logo

Reply from 20bet

We are sorry to hear about your experience. Please note that withdrawals are always subject to our verification and security procedures, which are in place to protect both players and the platform.

We kindly ask you to contact our support team directly so they can provide you with the specific details of your case and explain the reasons behind the decision.

Rated 5 out of 5 stars

Live chat is always nice to me

Live chat is always nice to me

5 August 2025
Unprompted review
20bet logo

Reply from 20bet

Glad to hear it! Our live chat team is always here to help — thanks for the kind words!

Rated 5 out of 5 stars

Alles super

I’ve been using 20Bet for a while now and I’m really impressed with the platform. The user interface is clean and easy to navigate, both for sports betting and casino games.

Deposits are fast and smooth, and I’ve never had issues withdrawing funds — everything has been processed quickly and securely. I especially like the variety of betting markets and live events.

Customer support is responsive and helpful whenever I have questions. Overall, it’s been a great experience and I’d definitely recommend 20Bet to anyone who enjoys betting in a safe and fun environment.

2 August 2025
Unprompted review
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Reply from 20bet

Thank you for the detailed and thoughtful review! We're thrilled to hear that you've had such a smooth and positive experience across both sports and casino. It's great to know our fast payments, wide market variety, and supportive team have made a difference. We truly appreciate your recommendation!

Rated 5 out of 5 stars

20bet I a trustworthy platform where…

20bet I a trustworthy platform where there are lots of games are available to enjoy to play. The main point is the service staff who is supporting for instant reply, payment related queries and any kind of instant reply. I love to play good games.

10 April 2025
Unprompted review
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Reply from 20bet

Thanks for your feedback! We're happy to hear you’re enjoying the variety of games and that our support team has been quick and helpful. We appreciate your trust and are glad to have you with us!

Rated 5 out of 5 stars

One of the best betting sites

One of the best betting sites. This website is have all games that is aviable in playing round of the world. And dhe odds are very very good. I love to bett in this web site .

1 August 2025
Unprompted review
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Reply from 20bet

Thanks for the kind words! We're glad you’re enjoying the wide selection of games and great odds. It's awesome to hear you love betting with us — we appreciate your support!

Rated 1 out of 5 stars

If I could give 20bet zero stars I would

If I could give 20bet zero stars I would. The most frustrating betting site I've ever experienced and I've used over 30 different sites over the years. Appalling slow bet settlement and website in general, the streams don't work, there is no SP betting or best odds guaranteed, the prices offered are the worst of any bookmakers I have ever seen. At least 10% worse than any competitors. You can't set a deposit limit or any responsible gambling options yourself which feels illegal to be honest and the website isn't user friendly at all. It's so frustrating using this company. The whole experience feels like a scam.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect!! 5*

13 June 2025
Unprompted review
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Reply from 20bet

Thanks a lot! We're thrilled to have earned your 5 stars — always here to keep the experience top-notch!

Rated 1 out of 5 stars

SCAM

I deposited money and played fairly on 20Bet. They disabled my account without any proper investigation and confiscated ₱10,000 of my balance, accusing me of fraud just because I had a previous account that I no longer had access to (it was hacked).

I did not use any bonuses or break any rules intentionally. I contacted support and explained everything, but they refused to help.

This casino is not trustworthy in my experience. Play here at your own risk.

16 June 2025
Unprompted review
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Reply from 20bet

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns.

Please know that we do not take account closures lightly. Such actions are only taken after a thorough internal review based on our terms and policies. We understand the situation may be frustrating, especially if you believe there’s been a misunderstanding.

If you feel there is additional information that could help clarify your case, we encourage you to contact our support team — we're open to reassessing the matter with all relevant details.

We appreciate your understanding.

Rated 5 out of 5 stars

My first and oldest casino ever

My first and oldest casino ever, many years spent in this casino and not only did I manage to win more than once, but since I can remember my dear friend and personal VIP manager "JATIN" has always been with me, so 20 BET ALWAYS NO. 1!

16 June 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for being with us all these years — your loyalty means a lot! We're proud to have Jatin on the team and glad he's made your experience special. 20Bet will always be here for you!

Rated 1 out of 5 stars

The offers of bonus are totally bogus!

The offers of bonus are totally bogus!! It’s a shame what they do. Even when you win the bets of the bonus you only receive your inicial bonus. It’s totally fraud!! Don’t put your money there

10 June 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you for your feedback. We're sorry to hear you’re disappointed with the bonus experience. All our promotions come with clearly stated terms and conditions, including how winnings are credited and what limits apply.

We encourage you to reach out to our support team if you believe something wasn't processed correctly — we're happy to review your case and provide a clear explanation. Your trust matters to us.

Rated 3 out of 5 stars

My withdrawals are cancelled every time…

My withdrawals are cancelled every time not processed still bed experience withdrawals service

9 June 2025
Unprompted review
20bet logo

Reply from 20bet

Sorry to hear you're having trouble with withdrawals. That’s definitely not the experience we want for anyone. We recommend reaching out to the support team directly so they can check your account and help resolve the issue as quickly as possible.

Rated 5 out of 5 stars

Worth a try

I've been using 20bet for a few months now, and I must say I'm thoroughly impressed. The user interface is clean, intuitive, and easy to navigate, making both sports betting and casino games a seamless experience.

What I really appreciate is the wide variety of sports and markets available — from football and tennis to more niche sports, there's always something to bet on. The odds are consistently competitive, and I've found their in-play betting feature to be fast and reliable.

Customer support is top-notch. I had a small issue with a withdrawal once, and their support team responded quickly and resolved it within a few hours. It really gave me confidence in the platform.

Deposits and withdrawals are fast and secure, and they offer several payment options which is super convenient. Plus, their welcome bonus and ongoing promotions add real value — definitely more generous than other sites I've tried.

Overall, 20bet is a trustworthy, professional, and fun platform. I highly recommend it to anyone looking for a solid online betting experience!

9 June 2025
Unprompted review
20bet logo

Reply from 20bet

Thanks a lot for the detailed feedback! We're happy to hear you're enjoying the platform, from the smooth interface to the variety of markets and fast support. Appreciate the recommendation!

Rated 3 out of 5 stars

Confused

Am not sure whether I am playing at the right times or not but I thought last year was a good year for me.
This year truly I lost a lot.

4 April 2025
Unprompted review
20bet logo

Reply from 20bet

Thanks for sharing your experience. We understand that ups and downs are part of the game—some periods can feel tougher than others. Remember to play responsibly and take breaks when needed. Wishing you better luck ahead!

Rated 5 out of 5 stars

I’m genuinely impressed with the…

I’m genuinely impressed with the overall experience. The sports betting section is incredibly well-designed, with live odds updates, a wide range of sports to choose from, and detailed statistics that make betting more strategic and fun.

The casino section is just as impressive — smooth gameplay, high-quality graphics, and a fantastic variety of slots, table games, and live dealer options. It truly feels like a real casino experience, right from home.

3 June 2025
Unprompted review
20bet logo

Reply from 20bet

Thank you so much for your kind words! We're thrilled to hear that both our sports betting and casino sections exceeded your expectations. It's great to know you enjoyed the live odds, stats, and immersive gameplay — we work hard to create that real casino feel at home. We look forward to keeping the experience just as exciting every time you return!

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