1st Call 4 Mortgages (UK) Ltd Reviews 16

TrustScore 3 out of 5

3.2

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Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Independent, whole of market, mortgage advisers. Personal service from beginning to end. Access to the whole market, for residential and commercial mortgages and remortgages. We have advisers covering the whole of the UK, so wherever you are, we have a qualified person able to help you achieve your property ambitions. See www.1stcall4mortgages.co.uk.contact-us/ for a list of our advisers.


Contact info

3.2

Average

TrustScore 3 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Nadeem

Recently used 1st call 4 mortgages and really happy with the service and advice received from Nadeem. From day one, he actually listened to what we were looking for and never made us feel like a burden, even when we were asking him loads of questions. Nadeem answered every single query so promptly which made a massive difference and completely took the stress out of the process. It is rare to find who is so genuinely helpful and attentive, and we are incredibly grateful for your time and patience. A massive thank you. I would happily use the services again.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Constantly sending spam

Constantly sending spam, no unsubcribe link.

9 May 2026
Unprompted review
1st Call 4 Mortgages (UK) Ltd logo

Reply from 1st Call 4 Mortgages (UK) Ltd

We send marketing emails to businesses like many companies do. You do not appear to be a client of the firm. I cannot find you on any company files.

Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would! Richard, I won’t mention his surname, promoted an insurance for sports injuries/rugby players. We started paying in 2024 and have paid every month ever since. My stepson was injured in a rugby game and we tried getting in touch with the broker about getting an MRI and we have had no response. Policy cancelled. Terrible service

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from 1st Call Mortgages!

We recently used 1st Call Mortgages for our remortgage and were really pleased with how smooth the whole process was. The team were helpful, responsive, and kept us updated at every stage. Everything was handled efficiently and with clear communication throughout.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

***Very Professional ***

***Very Professional ***
I found Paul Butler from the start to the completion of my mortgage application so professional and easy to talk to..he dealt with all the paperwork for me and kept me informed throughout ....I am now in my new Home..delighted
Thank you Paul ..Highly recommended

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Spammers, as others have stated

Like others have stated here, this company sends unsolicited email, i.e. spam, to people via a variety of trading names such as "Vantage H&L".

I have received 3 - 4 emails since mid-April, the latest being today. The emails are sent to a personal address each time, not a company.

I have no business relationship with this company or any of its trading entities, nor am I a business, so the claims that the company only emails customers or that unsolicited email is only sent to businesses is incorrect.

OCTOBER 2025 UPDATE: and they're at it again… AVOID!

1 April 2025
Unprompted review
1st Call 4 Mortgages (UK) Ltd logo

Reply from 1st Call 4 Mortgages (UK) Ltd

We do send unsolicited emails to business owners to inform them about our services. This is not illegal. Each of our emails contains information of how you can get us to remove you from our mailing list if you do not wish to receive them. We have many clients who are very happy they found out about us in this way.

Rated 5 out of 5 stars

EMMA FJAEREM – EXCEPTIONAL PROFESSIONAL

EMMA FJAEREM – EXCEPTIONAL PROFESSIONAL

Emma is, without a doubt, the most professional broker I’ve encountered. Buying a first home is daunting—being French, doing so in a foreign country with unfamiliar laws and processes is even more so. From start to finish, Emma was by my side, offering invaluable advice that made everything possible. She shared every emotion with me—joy, frustration, excitement, and doubt—while her proactivity and determination ensured our success.

I truly hope everyone gets the chance to work with Emma. She made this journey possible, and I’m forever grateful. Thank you from the bottom of my heart.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service, very quick turn around.

Paul helped us to quickly get our paperwork together for our mortgage renewal after our 5 year fix was up. Saved us some very expensive fees by pushing through the new mortgage so quickly. We now have a mainstream mortgage and a good rate for another 5 years. Will be using Paul again. Highly recommend.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Spamming Company

Spamming Company - Another Company that thinks sending unsolicited spam emails is good business practice. Its not and is against GDPR. I always say most spamming companies are scamming companies. Never do business with a spammer

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Sending out unsolicited emails under…

Sending out unsolicited emails under numerous business names or "trading styles" as they like to call it. (1st Call 4 Mortgages UK the holding company). No privacy policy on either website and no contact information for their data controller, or for an explanation of why they consistently break GDPR rules.

You have my email, as you've emailed me three times, with no reply contact from me, and constantly copy in the previous email with the line "If you would prefer not to be contacted again, please let me know"

Take the hint instead of preying on people to reply saying no thanks to justify your domain not constantly sending junk email.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Another company sending out unsolicited Emails

Another company sending out unsolicited emails that were not asked for or wanted and who bought them from a bulk email supplier...

As for your reply, 100% correct if companies like yours didn't buy bulk email addresses then I would have nothing to complain about would I ?

7 March 2024
Unprompted review
1st Call 4 Mortgages (UK) Ltd logo

Reply from 1st Call 4 Mortgages (UK) Ltd

We do not send out unsolicited emails. Looking at your profile you seem like a serial complainer.

We do not buy lists but putting that aside, it is noticeable you have not provided one shred of evidence to support your claim. Get your facts straight David

Rated 5 out of 5 stars

Mr Nadeem Khan from 1st call 4…

Mr Nadeem Khan from 1st call 4 Mortgages he is simply the best.i ma using his services for last 5 year and he always Delivered the Best Services.

so anyone need help in Mortgage done please contact Mr Nadeem khan he is the best.
Highly Recommended
kind Regards
Aamir Alam

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Martin Pointing provided me with an…

Martin Pointing provided me with an excellent service from the start of the process right through to completion. With lenders being particularly cautious and demanding in respect of information required for approval at this time Mr Pointing was extremely helpful and proactive.

As someone in the property industry I know what a difference going the extra mile makes and Martin did not disappoint. I have no hesitation in recommending him to steer you safely through the mortgage process.

Stephen Pook. (Chartered Surveyor).

30 March 2021
Unprompted review
Rated 5 out of 5 stars

I cannot praise Lisa Pendlebury highly…

I cannot praise Lisa Pendlebury highly enough!
From the initial contact through to mortgage offer, she has been superlative in her quality of advice, speed of response and utter professionalism in dealing with our search for and finding an excellent mortgage lender.
Lisa has ‘gone the extra mile’ in every respect - particularly with regard to chasing and chastising less than satisfactory practice on the part of solicitors. The issue has been dealt with swiftly and very effectively by her.
If you are seeking a committed professional to guide and advise you through the buying process then Lisa should be your first call!
Thank you, Lisa

9 July 2020
Unprompted review
Rated 1 out of 5 stars

Telephoned the Lower Earley branch but…

Telephoned the Lower Earley branch but have not received the courtesy of a reply after a number of days. Unprofessional. Gone elsewhere

11 May 2019
Unprompted review
1st Call 4 Mortgages (UK) Ltd logo

Reply from 1st Call 4 Mortgages (UK) Ltd

Yes, it's true. I have been on a 3 day break away for the first time this year. Due to keeping existing clients satisfied before leaving, I did forget to reset the answer-machine to reflect I was going to be away. All existing client being dealt with at this time had been informed that I was going to be unavailable for those 3 days, To leave a 1 star review for 'non-service' is being a very mean of you, as we never even spoke. But then again, you only leave 1 star reviews, don't you, Mr/Mrs/Ms Rowland! Had you emailed, you would have received a personal response letting you know I was away for those 3 days. I hope you enjoy your next break as much as I did mine. Don't make my mistake and do let the burglars know you will be away by setting your answer machine to advertise that fact. Alternatively, you could have called any one of the other 22 qualified mortgage advisers whose telephone numbers are listed on our website where I'm sure you would have no reason to write your 'review'. You would have also seen the many testimonials provided by satisfied clients. But thank you anyway for your 1 star review. It is truly appreciated. I trust the mortgage adviser you called afterwards has sorted you out to your satisfaction and you could then provide them with a deserved 5 star review (for the first time).

Rated 5 out of 5 stars

Ujjwal helped us buy our first home

Ujjwal helped us buy our first home. As soon as I called him, he came over to our house and discussed the whole process with us. He was able to successfully get us a brilliant mortgage deal for first time buyers.
Even when he was going abroad on holiday, he contacted us and was able to communicate easily.
He chased the lenders, sellers and estate agents making our job a little easier.

24 July 2018
Unprompted review

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