1smokes.ca Reviews 129

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fast delivery and lots of fun little goodies included free. The best deal around when you consider massive processing fees and delivery charges at the other stores being added on at the absolute last... See more

Rated 5 out of 5 stars

tried 2 other sites for native cigarettes, one never fulfilled "free carton" with 10th purchase and the other, while attentive, sent poor quality smokes. 1smokes is definitely my choice from now on... See more

Rated 5 out of 5 stars

This company is excellent to deal with. I've purchased their product various times. Product is shipped soon after purchase and arrives quickly. If you have an issue with your product, they respond qui... See more

Rated 1 out of 5 stars

DO NOT ORDER, ITS A FRAUD! Shipped to the wrong address in completely different province. Order confirmation and shipping confirmation had correct address. Canada Post did investigata... See more

Company details

  1. Tobacco Shop

Written by the company

At 1smokes.ca, we are dedicated to providing smokers across Canada with a diverse range of premium cigarettes. Whether it's Light, Full Flavoured or Menthol, 1Smokes.ca will always cater to the needs of our customers with discreet packaging and swift delivery that you can depend on. 1Smokes.ca offers the best prices in the market in Canada.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have been ordering from here from…

I have been ordering from here from last year. The service is top notch and prices are the best online. Every order there are free gifts, makes your business feel extra appreciated. I won’t order anywhere else ever again!!!!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

I learnt about you through my sister

I learnt about you through my sister. At first I was having trouble for my order to go through. Once everything was validated, took just under a week to receive it. To my surprise, when I opened the box there was a couple of samples, nice touch 😋
Thank you

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely a great online shop

Absolutely a great online shop. Super fast delivery and at awesome savings for quality cigarettes. One of my favourite places to buy my cigarettes from

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery and lots of fun little…

Fast delivery and lots of fun little goodies included free. The best deal around when you consider massive processing fees and delivery charges at the other stores being added on at the absolute last possible moment just before you click the paynow button. 1smokes.ca is legit and they are doing extra free services for the business growth and loyalty they well deserve.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, quick and professional. I got extra stuff as a gift thank you so much will definitely order again. Highly recommended AAA+++☺️

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I’m amazed by the quickness of the delivery and the free gifts.
Thank you for great experience.
Will order again definitely

19 February 2024
Unprompted review
Rated 3 out of 5 stars

Overall good but one big complaint

Shipping was quick and pricing was good. Delivered right to my mailbox makeing the whole process extremely easy and hassle free. The product I received was packaged professionally and only leaves me with one complaint. The brand I ordered I have ordered before from a different website which was operated out of a difrent province. Long story short although both were packaged very similar the actual cigs themself were completely difrent and the better cigs were from the other site they were also about 5 dollars more per carton but would have definitely been happier with paying that extra 5 bucks per carton they were significantly that much better

10 February 2024
Unprompted review
1smokes.ca logo

Reply from 1smokes.ca

Hi there Scott. I checked your order and I see that it's Time Full Flavour king Size. I'm so sorry to hear about your experience with the product. It's the only complaint we've had with our products so far. I will be sure to inform the manufacturer of the brand you ordered. It's unfortunate because we do not manufacture these products and if ever there are any differences with other products from other manufacturers, it's not within our control. I hope you can consider trying our other brands if they suit your preferences. As you can see with almost all of the reviews, we strive hard to maintain good customer service, products and prices to benefit our customers who have been very happy with their purchases. We hope that we can one day turn your 3 stars into a 5 star review. Thank you. Cheers!

Rated 1 out of 5 stars

SLOW MOVER

ORDERED SOME TIME AGO FIRST DELIVERY DATE WAS LAST TUESDAY I THINK FEB. 1 TRACKING SHOWS ORDER JUST RECEIVED IN TORONTO LAST NIGHT.STILL HAS TO BE DELIVERED TO UNIONVILLE
I THOUGHT I SAW YOU USED CANADA POST . WELL NO WONDER

11 February 2024
Unprompted review
1smokes.ca logo

Reply from 1smokes.ca

Hi there Wallace. I'm so sorry to hear about your experience. I would however like to ask for your kind consideration to contain your review on the product and our customer service since that is within our company's control. The delivery of your order is not within our control as it done thru a separate company (Canada Post). If ever there are any human error on their part, your review should be directed toward's their company and not ours. You may think that giving us a 1-star review is warranted due to your frustration, but I can assure you that we did everything in our capacity to receive your order, process it as soon as possible and have them delivered to canada Post to be delivered as diligently as possible. We haven't had any delivery issue like that and I'm sure that it was not intentional in Canada Post's part. I hope you would be considerate enough to reconsider your 1-star review as we do our best to give the best customer service, products, and pricing in the industry. As you can see with the other reviews by our customers, we strive hard to give our best, unfortunately having unintentional delays by 3rd-party couriers is no longer within our scope and know the kind of product you order, Canada Post is your best bet in getting your order without any other restrictions posed by other couriers. Again, our sincerest apologies for the delay and I do hope you will reconsider your review. Thank you.

Rated 5 out of 5 stars

Great guys to deal with

Great guys to deal with, fast, inexpensive and personable.
I wrote a contact request to help me with my first time order and within 10 minutes was emailed by the president who personally helped me out, that kind of treatment says a lot about a business.
Thank you 1smokes, you’ve just got a lifetime customer!

5 January 2024
Unprompted review

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