After verification my withdrawal is in pending. I haven't received the funds as of yet. I can understand wait times but if it takes too long my review will go down. I will update to positive when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted... See more
Company replied
I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejecte... See more
Company replied
So much problems to withdraw my money keeps rejecting,since you appoint my VIp manager everything is gone worst
Company replied
Company details
Written by the company
1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. The casino is also fully licensed and regulated by the Government of Curacao.
Contact info
Curaçao
- 1red.com
3.4
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You get a lot off bonusses
You get a lot off bonusses, and the vip managers are really nice and helpfull
And there is a lot off choice in different games
14 January 2026
Unprompted review
Reply from 1Red Casino
Dear Luciano Van Der Kraaij,
We truly appreciate you taking the time to highlight what stood out to you. It’s great to hear that the variety of games kept things interesting and that our VIP managers made a positive impression through their support and approachability. Building a space where players feel both rewarded and genuinely assisted is something we work on every day.
We’re glad you’re enjoying the experience so far and hope the bonuses and game selection continue to bring you plenty of enjoyable moments.
Best regards,
1Red Casino Team
the first withdraw was on my bank more…
the first withdraw was on my bank more than 7 days later.
the second withdraw is in proces 8 days now.
you can max withdraw 1000 or 1500 .
it depends which level you are.
and while your first withdraw is pending you can not make a second with draw.
after nine days my second withdraw come in my bank account.
i give 3 star for the withdraw.
but only 3 because the maximum in the beginning is 1000 and later 1500.
while processing you can not make a nother withdraw.
so i am a gambling addicted and i play my winning from 2600 till 1492.
they now that.
for me 2,5 stars
14 January 2026
Unprompted review
Reply from 1Red Casino
Dear Henk,
Thank you for taking the time to share your experience. We’re sorry for the delays you encountered and understand how waiting for withdrawals can be frustrating.
The processing time you described was related to standard withdrawal reviews, which are part of our security procedures. That said, we can confirm that the transaction has now been successfully processed. We appreciate your patience while these checks were completed.
Based on your feedback, we would also like to clarify that daily withdrawal limits apply and may vary depending on the player’s level. In addition, only one withdrawal request can be processed at a time. These conditions are outlined in detail in our Terms and Conditions, where players can review all relevant limits and procedures in advance.
Thank you for your understanding and for sharing your observations. We hope your future transactions will be smoother and quicker.
Best regards,
1Red Casino Team
Avoid this at all cost
Avoid this at all cost, I have been waiting over 3 weeks to withdraw my money, and then they cancelled my withdrawal and said is was a problem with there system and to withdraw it again, I have now been waiting another week and nothing. Do not accept any offers either as they will never pay you anything out from them
14 January 2026
Unprompted review
Reply from 1Red Casino
Dear Oliver Roberts,
Thank you for bringing this matter to our attention. We regret to hear about the delays you described and understand how concerning this situation must be.
We would like to review the details of your case from our side in order to clarify what occurred with the withdrawal request and the system notification you mentioned. However, without access to your account details, we are unable to investigate or provide a specific explanation. For this reason, we kindly ask you to contact our support team by email using the same address that was used to register your account, so we can properly identify your profile and review the matter in detail.
Please note that withdrawal requests and bonus-related conditions are handled in accordance with our established procedures and terms. Once we are able to access your account, we will be in a position to provide accurate information and assistance.
We appreciate your feedback and hope to have the opportunity to address this issue directly.
Best regards,
1Red Casino Team
Friday I put 50 euro with a 100%…
Friday I put 50 euro with a 100% welcome bonus it’s now Monday and I still don’t have it
Next day I have got me 50 euro on the account without a bonus and it took me over 3 days to get my money
So now I don’t want to play this site anymore I tried to cashout my 50 euro
AND NOW THEY SAY I HAVE TO PLAY 3x wager to cash my OWN MONEY OUT
not only that I need to sent verifaction to get my money back
This system take around 1 month
If you want to play online casino
If you care about your money and not being scammed DO NOT GO TO THIS BAD CASINO.
NO CASHOUTS
13 January 2026
Unprompted review
Reply from 1Red Casino
Dear Kevin w,
Thank you for your review. We take such concerns seriously and would like to review the details of your situation from our side.
Unfortunately, without access to your account information, we are unable to verify the bonus status, wagering conditions, or withdrawal requirements you mentioned. To proceed, we kindly ask you to contact our support team by email using the same address that was used to register your account, so we can properly identify the case and provide accurate clarification.
Please note that wagering requirements and account verification are standard procedures outlined in our terms and are applied to ensure security and compliance.
We appreciate your feedback and remain available to review this matter once the necessary details are provided.
Best regards,
1Red Casino Team
Rubbish - do not deposit
This site does not let you deduct any winnings. You have to spend 3 x your initial deposit before they will allow you to withdraw any money. Stay away....
UPDATE
All their messages below does is confirm, you have to wager 3 X your deposit before you can withdraw any funds. I deposited money without getting free spins or any bonus funds and still had to wager 3 X my deposit before they would consider my withdrawal.
Now, having wagered 3 X my deposit and having funds left over, they are telling me they can't deal with my withdrawal as they don't have copy of my debit card...what next. JUST GIVE PEOPLE THEIR MONEY BACK....
UPDATE
Still no money and the unhelpful agent called WILLIAM is a 🧠 less idiot. Reading from a script with standard replies. I will be very surprised if I see any of my money.
STAY AWAY FROM THIS SITE.
12 January 2026
Unprompted review
Reply from 1Red Casino
Dear Sarah,
Thank you for sharing your concerns. We’re sorry to hear that your experience felt frustrating, and we’d like to clarify the situation to avoid any misunderstandings.
The withdrawal was cancelled because the account verification process was not fully completed and the mandatory wagering requirement attached to the deposit had not yet been met. According to our terms and conditions, the deposit must be wagered three times (x3) before any winnings or remaining balance can be eligible for withdrawal. These rules are clearly outlined in the project’s terms and are applied equally to all players to ensure fair and responsible gameplay.
We understand that such conditions may not suit everyone, and we always encourage players to review the verification and wagering requirements in advance so there are no surprises later on. Our support team is available at any time to help explain these steps or assist with completing them if needed.
We appreciate your feedback, as it allows us to better explain our policies and improve communication with our players.
Best regards,
1Red Casino Team
Thy verified my documents and reply so…
Thy verified my documents and reply so quickly on emails about documents , the casino paying okay .. play responsibily
11 January 2026
Unprompted review
Reply from 1Red Casino
Dear Robert Diac,
Thank you for sharing your experience with us. We truly appreciate you highlighting the document verification process and our email communication — efficiency and clarity in these matters are very important to our team. It is also great to hear that payouts met your expectations and that the overall process felt transparent.
Your reminder about playing responsibly is especially valued. We strongly support a balanced and mindful approach to entertainment and are glad this message came through your review as well.
We wish you continued positive experiences and remain available should you ever need assistance.
Best regards,
1Red Casino Team
FIND ALTERNATIVE YOU WILL BE SCAMMED
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted support who said they would raise a ticket with the relevant team. After continuously contacting support I'm getting the same automated responses and have had no contact about the bet. SCAM CASINO. doesn't want to pay me bet out in fear of me making a withdrawal which you can see from other reviews below also causes problems. PLEASE NO MATTER HOW DESPERATE YOU ARE, AVOID THIS CASINO
3rd day, still no response or correction, same automated messages when I contact support.
4th day. Finally settled my bet as a winner. Now to see how the withdrawal process goes
10 January 2026
Unprompted review
Reply from 1Red Casino
Dear Luke Stephen,
Thank you for sharing your experience in such detail. We would like to clarify that the initial settlement of your bet was affected by an incorrect calculation on the provider’s side. Once the issue was identified and the request was fully reviewed, the bet was recalculated correctly and settled as a winning outcome.
We understand how frustrating the waiting period must have been, and we truly appreciate your patience while the case was being reviewed and corrected. Thank you as well for your loyalty and for allowing the process to reach its proper conclusion.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Deividas Filipauskas,
Thank you for your enthusiastic feedback. We’re delighted to hear that the variety of games stood out to you and made your experience enjoyable. Offering a diverse selection that keeps gameplay fresh is something we continuously work on.
We also appreciate your recommendation—it means a great deal to us. Thank you for taking the time to share your impressions, and we hope you continue to have a great experience.
Best regards,
1Red Casino Team
Scam casino
Scam casino. Asked for all my information, which I provided. Now my withdrawal has been sat for 3 days and not been looked at. Very easy to take our money but when we win it’s not so easy to give it back?
I hold 0 hope in ever getting my withdrawal processed. The other comments on here don’t fill me with hope either
6 January 2026
Unprompted review
Reply from 1Red Casino
Dear Ethan,
We appreciate you taking the time to explain the situation in detail. We recognize that extended waiting periods can be frustrating, especially when previous withdrawals were completed more quickly. Occasionally, withdrawal timelines are affected by additional verification steps, including live-queue reviews by our finance team and AML compliance checks. These steps are in place to protect both players and the platform.
Our staff is doing everything possible to finalize all checks accurately and securely. Thank you for your continued patience while this process is completed.
Best regards,
1Red Casino Team
Been nearly a full month no payouts…
Been nearly a full month no payouts just a list of excuses looks like I'm not thr only one by the reviews what is this a money laundering casino take money but don't pay out
10 January 2026
Unprompted review
Reply from 1Red Casino
Dear Jhon Clei,
Thank you for your review. While we aim to process withdrawals within standard timeframes, some cases require additional review. This may include verification in a live queue by our financial specialists and AML procedures, both of which are crucial for maintaining a safe and compliant environment.
We are actively working to complete these steps as efficiently as possible and appreciate your patience while we ensure everything is handled securely.
Best regards,
1Red Casino Team
How is this casino still operating…
How is this casino still operating beyond my beliefs it's crazy 4 weeks and they have not payed out they have not paid anyone out is this for real first time I'm seeing this in my whole life how is this possible
10 January 2026
Unprompted review
Reply from 1Red Casino
Dear Jessica Rowley,
We understand why the current delay has raised questions, especially given your past experiences. At times, withdrawals may take longer due to live processing queues and enhanced AML checks conducted by the responsible department. These checks are not random and are required to ensure that all transactions are legitimate and secure.
Our priority is to process every request correctly rather than rush it at the expense of safety. We appreciate your understanding during this period.
Best regards,
1Red Casino Team
Many bonuses and good promos!!
9 January 2026
Unprompted review
Reply from 1Red Casino
Dear Mindaugas Nesakysu,
Thank you for your positive feedback. We’re glad to know that our bonuses and promotional offers stood out to you. Creating a variety of promotions that remain engaging and accessible is something we continuously work on.
It’s always encouraging to hear that players notice these efforts. Your comment motivates us to keep developing offers that add extra value while maintaining a smooth and enjoyable experience overall.
We appreciate you taking a moment to share your thoughts and wish you many rewarding sessions ahead.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear constantin condrea,
Thank you for sharing your opinion. We are truly sorry to hear that your experience led to such a conclusion and that you did not have the chance to see the full completion of your withdrawal request.
Please note that withdrawal timelines can be affected by mandatory review procedures, including live-queue checks by the relevant department and AML verification steps. These processes are in place to ensure secure and compliant handling of all transactions for every player.
If you still have questions or would like us to review your situation in more detail, we kindly invite you to contact us by email so we can look into your case directly.
Best regards,
1Red Casino Team
This site is happy taking your deposits…
This site is happy taking your deposits but will not pay out .. withdrawals are impossible
2 January 2026
Unprompted review
Reply from 1Red Casino
Dear Michelle Meah,
Thank you for your feedback. We’d like to clarify that withdrawal timeframes are influenced by several factors, including the chosen payout method and required reviews by the relevant department. All withdrawal requests pass through live queue checks and AML verification to ensure full security and compliance.
We are continuously working to process all requests responsibly and appreciate your patience while these necessary steps are completed.
Best regards,
1Red Casino Team
Day 27 and I’m still waiting
Day 27 and I’m still waiting , apparently they can’t tell you how long the wait will be as all these checks are being done even tho my other withdrawals went threw within 24 hours
Aloud of rubbish , looks like a lot of us are in the same boat with our withdrawals
Quick enough to take the money but when it comes to the withdrawal a 27 day wait is a joke !!!
They need to find new staff working in the finance team that’s if there actually is one !!!
7 January 2026
Unprompted review
Reply from 1Red Casino
Dear Jo,
Thank you for sharing your concerns with us. We understand how discouraging it can be to wait longer than expected for a withdrawal. Please note that payout timelines depend on the selected payment method, as well as mandatory checks carried out by the responsible department in a live queue, including AML verification. These procedures are in place to ensure transactions are processed safely and correctly.
We are actively working through all requests and doing everything possible to complete each withdrawal securely. Thank you for your patience and understanding.
Best regards,
1Red Casino Team
Slow payouts, dont play if you want your winnings
Started on this platform and all seemed good. Withdrawal happened (after the usual checks) with 24 hours.. then got added to VIP programme, faster withdrawals, more bonuses etc etc... now waiting past day 5 for a withdrawal, seems I am seeing the same as others, finance team, I will try to hurry this up etc etc..
2 January 2026
Unprompted review
Reply from 1Red Casino
Dear Carl Blackett,
Thank you for your review and for outlining your experience. We understand your concern regarding the delay and how this can create uncertainty.
Please be aware that withdrawal requests are reviewed individually by the appropriate department in a live processing queue and may be subject to additional AML checks. These procedures are essential to ensure accuracy and security, and in some cases they can extend beyond standard timeframes. Our team is actively working to process all requests as carefully and safely as possible.
We appreciate your patience and thank you for bringing this to our attention.
Best regards,
1Red Casino Team
29/12/25 WONT GET YOUR MONEY
29/12/25 - withdrawal of £1000 requested after it being refused due to not fully verified which is understandable. On 29/12/25 I was full verified so applied for a withdrawal
Now 8 days later no update and everytime I contact the customer service /VIP customer service I am told to just be patient it’ll come and they are very busy at the moment.
The games are good and so is the casino however I am worried its a scam
As I am not getting my money from
My withdrawal
8 days is a long long time when the terms and conditions say 0-48 hours
29 December 2025
Unprompted review
Reply from 1Red Casino
Dear Connie MacDougall,
Thank you for sharing your concerns. We understand why the waiting time after full verification can feel worrying, especially when expectations are set by general timeframes. We’re sorry for the frustration this has caused.
Please note that some withdrawal requests require additional review by the relevant department and are processed in a live queue. This includes mandatory AML checks, which may extend processing times even after verification is completed. These steps are necessary to ensure that all transactions are handled correctly and securely.
We want to assure you that we are doing everything possible to process requests properly and with care. Thank you for your patience and for taking the time to voice your concerns.
Best regards,
1Red Casino Team
Dante’s 8th circle of hell(withdrawal waiting times)
UPDATE! Withdrawal received 19-01-26
Do not deposit unless you enjoy waiting for a month on a withdrawal. Writing emails and receiving generic copy and paste responses or talking to so called managers that you aren’t quite sure are real.
After 30 days of waiting, countless emails and live chats I have received my money. This comes as a surprise to me as I was certain it had vanished into the off shore acount of some scam casino operating illegally. Well they are operating illegally and most likely still a scam. I filed a complaint with casino guru about the situation with 1Red I don’t know if this worked but it’s worth. If your waiting on a withdrawal do not cancel, what they do is make you wait so long that you give in, cancel then gamble away your potential winning. I will not be using this casino again.
Like others i to seem to have fallen into the trap waiting for a withdrawal of £670 since the 20th of December. Multiple emails sent same generic copy paste responses. we know it’s frustrating…. Rest assured we value every customer…… we are currently working on your withdrawal. When trying to reach a manager via live chat you’ll get a human response asking you to wait a moment as they check followed by 3 paragraphs of clearly copy and pasted garbage feeding you false hope with the audacity to say be patient. For this reasoning this one star is added to the mixing bowl. It may change if I actually receive the withdrawal (0% confidence in this happening) and update with times etc.
6 January 2026
Unprompted review
Reply from 1Red Casino
Dear David Kerr,
Thank you for taking the time to describe your experience so openly. We understand how discouraging it feels to wait for a withdrawal while receiving responses that do not seem to move the situation forward, and we regret the frustration this has caused you.
Please be assured that delays of this nature are related to the internal review process carried out by the responsible department. All withdrawal requests are handled in a live processing queue and are subject to mandatory AML verification checks. These procedures are in place to ensure that every transaction is processed correctly, securely, and in full compliance with applicable requirements. While this can unfortunately extend waiting times, it is not intended to mislead or dismiss player concerns.
We want to emphasize that our team is doing everything possible to process requests accurately and safely. Each case must be reviewed individually, which is why timeframes may vary. We understand that this does not make the waiting easier, but it is a necessary part of maintaining a secure environment.
Thank you for your patience and for sharing your perspective. We acknowledge your concerns and appreciate you bringing them to our attention.
Best regards,
1Red Casino Team
Very disappointed been waiting over…
Very disappointed been waiting over several weeks for my funds I have so much money in my account not even one withdrawal from this site. Keep getting played around the usual oh “technical error” “aml checks” “financial team” so much lies made up by this company I have no idea what’s going on deep in the background all I now is they are breaking all the gambling rules and I will make sure I receive my money very disappointed in this company never experienced anything like it in my life. They even had the cheek to ask me “Tell me please, have you ever felt you might have a problem with gambling?” Surely this is a joke from the customer service what is this. The saddest thing is billions of pounds are taken from customer every year but when it comes to paying a customer out they don’t want to pay out and find any excuse not too . Anyone who is in the same situation please keep on to them they have to pay you out legally by law one star until I get my money stop lying to your customers and start paying them out. Start paying customers out!!!
6 January 2026
Unprompted review
Reply from 1Red Casino
Dear Te,
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been for you.
Please note that the loyalty program was reset for all customers as part of a general update, not individually. Regarding withdrawals, the process you mentioned is standard and clearly described in our Terms and Conditions, which are accepted during registration. Processing includes mandatory AML and security checks, which are essential for safety and compliance and may sometimes take additional time.
We regret that this situation caused dissatisfaction and appreciate your patience. If you need further clarification, our support team is always available to assist you.
Best regards,
1Red Casino Team
Slow e transfer withdrawal
They have a good selection of games you can browse through.
Their deposit bonus is completely useless. After depositing and you start using the bonus money, the site severely limits how much you can bet with that bonus money. And if you click on it by accident? Tough bananas, youre out some money.
But what really led me to write a review is the withdrawal process. The first time i submitted for a withdrawal, it was accepted within a few hours, but now, i have been waiting over 24hrs for a simple e transfer.
Overall I think it is a decent gambling site, but Goodluck getting your money out. And for that reason, I am giving OneRed a low review.
4 January 2026
Unprompted review
Reply from 1Red Casino
Dear Matthew Ivany,
Thank you for sharing such a detailed and balanced review. We appreciate you highlighting both the positive aspects of your experience and the areas that caused frustration. Feedback like this helps us better understand how our processes are perceived from the player’s side.
Regarding withdrawals, please note that processing times can vary depending on the selected payment method. In addition, all withdrawal requests are reviewed by the relevant department in a live queue and are subject to mandatory verification procedures, including AML checks. While some requests may be approved quickly, others can take longer depending on these factors.
We value your honest opinion and thank you for taking the time to share it. We hope we’ll have the opportunity to clarify your concerns and improve your overall experience.
Best regards,
1Red Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.