1Bet Reviews 2,513

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payment withdrawals, often experiencing long delays and pending statuses for days or even weeks. People also faced difficulties with customer service, describing it as unhelpful, unresponsive, and providing generic answers that did not resolve their problems. Reviewers frequently mentioned problems with the website and the withdrawal process, including unexpected requests for additional documentation and accounts being blocked without clear reasons. The refund process was also a major point of dissatisfaction, with many struggling to get their money back or even close their accounts. Conversely, a small portion of people felt satisfied with the platform's professional nature, reliable features, and excellent odds. Some reviewers also highlighted positive experiences with customer support, noting that agents were helpful and responsive, especially for VIP members.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant issues with withdrawals... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Refund

Customers had negative experiences with refund, primarily due to prolonged withdrawal processing times. Many... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting that they have not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had trouble withdrawing money, been user for over year and a half now havent had issues withdrawing smaller amounts up to 1k, recently i withdrew 5k, got cancelled after 2 days saying i need to... See more

Company replied

Rated 1 out of 5 stars

I make a deposit using my Neteller wallet via Crypto coin Etherium send to 1bet address given at the game apps. I deposit for $22 on Tuesday 2/12/2025 but till now the payment that I make still not in... See more

Company replied

Rated 1 out of 5 stars

Once again they have scammed me . Avoid avoid avoid better sites out there like Midnite! No cash back given in weeks when I have lost thousands say my winnings were more and it’s not possible... See more

Company replied

Rated 1 out of 5 stars

So I have used this platform for two years username : becca2403 Transaction : #101288135510040329 No problem taking thousands from me however the first time I tried to withdraw (yesterday) all... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service

Written by the company

We provide online sports betting across a wide range of popular sports, leagues, and live events. Our platform is designed to offer a simple, secure, and user-friendly experience with competitive odds, live betting features, reliable performance, and easy access on both mobile and desktop for players worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Fruad Organization

Absolutely Fruad Organization! As soon as I have requested withdrawal, they just simply closed my account. My account is devu90

The chat agent says the same thing that relevant team will respond but it’s been months and no one responds to emails! There should be a class action law suit against this fraudulent organization.

29 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Dev,

Thank you for providing your account details, we will make sure to check what the issue is.

Kind Regards,
1Bet Team

Rated 2 out of 5 stars

1bet review

Waiting on a withdraw a couple of days, the live chat cant give me a estimation on when it will. Be processes which is strange, happy to. Update to 5 stars once withdraw is complete

Withdraw number : #100740205745092591

17 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Cillian,

Thank you for providing the withdrawal number, can we ask you to provide your 1Bet username as well. Please note that the issue will be checked.

Regards,
1Bet Team

Rated 1 out of 5 stars

AVOID 1BET.COM

Do not open a account on the website and make deposit they will give bonuses and always som free spin and then when you win you can wait for your widrawal days and days.
They have only Bank transfer there is no visa or master card options even like most of bookmakers.
And you can chat them they will just answer the same thing every time please wait your widraval is pending and it will be processed soon.
What a joke terrible service,

7 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Still no withdrawal processed

Still no withdrawal processed, waiting quiet a while now over a week, happy to upgrade the rating once the issue is FINALLY resolved.

7 August 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Thank you for your review. If you experience any problem with your account, please provide your 1Bet Account details and we will check it for you. In addition, you can always contact our Support Desk available 24/7.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 5 out of 5 stars

Hi all !

Hi all !
I am not a Bot and i dont work for the casino !!
I have read a lot of the review here , after i sign up .
I Just wanted to say that this 1bet Casino is not a scam !!
I have win big with only small bet (.80 bet) andwon 3700$.
Yesterday, same thing again , 3200$.
I receive my money after 3 days with no complication .
Thank you 1bet 🙂

31 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Many thanks for taking the time to leave a review – it means a lot to us!

We are thrilled to read such reviews and happy to see that you are enjoying playing on 1bet. Be sure to get in touch with our Support Desk (at your disposal 24/7) in case you have any questions about your account.

Warm Regards,
The 1Bet Team

Rated 1 out of 5 stars

fully fake website still my widrawal…

fully fake website still my widrawal are p[ending
#100740205745020353
7/30/2024
$11.00
NETELLER
Pending
USER ID IS: sahon

31 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

Thank you for providing your details. Please note that we will check what the issue is.

Regards,
1Bet Team

Rated 5 out of 5 stars

Good. Just waiting on withdrawal

I'm happy to update this to 5 stars once my withdrawal is processed. I'm finding it very very slow which is odd. Will report back if I get the money.

Otherwise, odds are good and seamless enough site.

Once withdrawal is sorted il have confidence in the site and will update to 5 stars to recommend to others.
.

Once received il update my review and stars to 5. Site is good. Just a bit worried about how long this is taking.

Received the funds. All good I recomend.

29 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Seani,

Many thanks for taking the time to leave a review – it means a lot to us!

We are thrilled to read such reviews and happy to see that you are enjoying playing on 1bet. Be sure to get in touch with our Support Desk (at your disposal 24/7) in case you have any questions about your account.

Warm Regards,
The 1Bet Team

Rated 1 out of 5 stars

Avoid this site, they steal your money

Avoid this site. If you WIN, your betting will be limited, I got limited too. 5X rollover need and can withdraw only after it. I completed it ( their chat support team confirmed it two times ) but all my payout request refused. It seems they took my balance.
My username: lendvainikivagyok
my last payout request id #100740205745032377

Updated: 2024.08.01 : I talked with the chat support 6 times, all times confirmed that my rollver completed. My deposit rollver over 7-8 times ( 5X needed ) but they 4 times repeatly. My today request is: #100740205745032377

27 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Lendvai,

Thank you for providing your details. Please note that the issue will be checked.

Kind Regards,
1Bet Team

Rated 1 out of 5 stars

Very strange bookmaker

I registered with 1bet on July 21. I immediately sent them the necessary documents and after a few minutes they checked my documents. All was good. I started making bets, and the next day they sent my documents back to the “pending” status!!! Because of this, I can't do anything on their site. I want to withdraw money, but I can't. They do not ask for new documents or confirm documents that have already been sent. Today it’s already July 24 and they don’t do anything about it. In online chat the answer is always the same. But it seems to me that there are racists working at 1bet, because I am from Ukraine, in the online chat they answered me very reluctantly and force me to be in this situation. In online chat they don't even deny that they are racists!!!
Nick - Nidaaa

24 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Nidaaa,

Thank you for providing your details, please note that the issue will be checked.

Regards,
1Bet Team

Rated 1 out of 5 stars

SCAMMERS AVOID! AVOID! AVOID!

Dishonest and Unhelpful. In the past year there have been 140 reviews on Trust Pilot, 130 of them 1 star. All the same complaints they steal your money, have terrible customer service and will not close your account when asked to do so. They don't care if you have Gambling Issues, don't have deposit limits or time out options and will completely ignore you if you ask for your account to be closed
User Name Ringostarr DOB 10.03.71

Update - the fact that you have no issue with me calling you scammers but take issue with me saying you are unhelpful says alot. Getting a generic email every time I contact you is not really customer service, as for the ‘chat’ all they do is tell me to email you as they cannot close my account or set deposit limits, so again not really customer service. I have sent you hundreds of emails over the last 3 months with a simple request, close my account, and still it’s open. Scammers and Dishonest and you know you are
Ringostarr 10.03.71
Why is it that I get a non generic response from you via trust pilot and not via your customer service email address

21 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear TG,

Thank you for providing your account details. Please note that you have not been ignored, you have been approached by the relevant department both via chat and email.

Regards,
1Bet Team

Rated 1 out of 5 stars

This is a worst bet website i ever…

This is a worst bet website i ever used! When i sign up deposit 200 for sports bonues, they don't let me bet most games, this situation never happen in other websites. Ok, i quit the bonues and want to take out the money! They told me i need to roll over 5 times of deposit, roll over is normal, but i never heard that need to roll over 5 times, most just need 1 time. Ok, i bet sports games try to get to 5 times roll over! The funny thing happened, when i roll over to around 4 times, they didn't let me bet any sports games any more for no reason, they told me i can bet in casino get to the roll over target, that's super Crazy and stupid! It seemed like they keep force you to do sth in their way

3 May 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Awful

Awful
App is terrible
Doesn't allow you bet on anything
Free bets are not free bets
Opened account and requested closure 16 hours later

15 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Rejected withdrawal

My withdrawal was rejected and they told me to send my binance account details plus my deposits which I did and after they sent me another email telling me to withdrawal all my money from the account and after withdrawal is processed they will close my account for which reason I don't understand,it's ok you can close my account but please send mi my money
My user name is kitakaallan10,pliz look into this matter for me

12 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Kitaka,

Your last withdrawal was completed, before you account was closed.

Regards,
1Bet Team

Rated 1 out of 5 stars

Withdrawal Request still Pending

my user name is : Nikunj1bet
withdral request no: 100740205744927594

i Deposited 150 CAD and then i leave from campaign because it force me to play total 1800 Cad,

I requested 150 Cad withdrawal but it is not yet approved, every time agent come on chat and says they will look into matter !!

i am waiting for my pending withdrawal request approval.

i Really request them to approve withdrawal request as early as possible.

Regards,
Nikunj

5 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Nikunj,

To complete your withdrawal, you need to complete the required rollover.

Regards,
1Bet Team

Rated 1 out of 5 stars

Violation of Self Exclusion Policies | Refund of Deposits EUR 1000

Dear 1Bet Team,
I am writing this email to you to request a refund of my deposit of EUR 1,000 made on 29th June 2024 on your site without any restrictions, despite making a self exclusion request on May 30th which was not processed by you in clear violation of self exclusion policies. Further, when I tried to withdraw my funds, the request was rejected twice citing 'insufficient rollover' policy while restricting my Sports Bets and your team forcing me to play Casino Games which I expressed concern about and yet my request was ignored.

To prevent further action and escalation, request you to immediately refund my deposit and ensure you follow Self exclusion policies properly.

User ID: Utkarsh1bet

4 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Utkarsh,

Thank you for providing your 1Bet details. We will check the issue.

Regards,
1Bet Team

Rated 5 out of 5 stars

Great betting site but

Great betting site

Probably one of the best out there.
Fast verification
Excellent selection of slots.
Odds on sports are great

Only issue is withdrawal time.
Been 48hours now since I've requested a withdrawal
Agent has contacted me to confirm a small fee due to a number of withdrawals made in 30 days.

Will change to 5stars as soon as withdrawal is gone through as i truly believe this betting site is one of the best around and want to continue betting with them for the foreseeable future. But withdrawal times need to improve

Username: Andymurph93
Withdrawal id: #100740205744909955

I would be grateful if someone can look into this for me to help speed up the process

Cheers

EDIT 3/7 : As promised, 5Stars, just received payment.
Again my only issue is the withdrawal system is abit slow compared to other sites. I can appreciate that it's done manually to protect themselves as well as the players. The payout was quite large also so I can understand it took extra time.

But anyway love the site love the slots, and highly recommend them.
The staff who works the chat are also excellent at communicating, I didnt sense any scripted chats they seemed like personal messages.

Cheers 1bet 😊

2 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Many thanks for taking the time to leave a review – it means a lot to us!

We are thrilled to read such reviews and happy to see that you are enjoying playing on 1bet. Be sure to get in touch with our Support Desk (at your disposal 24/7) in case you have any questions about your account.

Warm Regards,
The 1Bet Team

Rated 1 out of 5 stars

Bonus Campaign Scam

Deposited €50 placed a bet, deposited another €50 placed a second bet. Both bets won my balance said €100. The winnings from the bets were in a 'bonus campaign' account. I contacted customer service they said the winnings are in the 'bonus campaign ' and need to be played through 12 times before they could be withdrawn. I had them cancel the bonus which forfeited the winnings and allowed me to withdraw my €100 deposited and close the account. An absolute joke of a set up.

30 June 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello Niall,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

In addition, please note that having to complete the rollover is part of the Casino’s Terms & Conditions, it is every player’s responsibility to familiarize themselves with these T&C.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

SCAMMERS

I have been scammed out of €100 by these crooksters. They are trying to tell me that 2 clear winning bets are losers. I have shown screenshots, links and explained quite clearly that these are not losing bets. This goes far beyond ineptitude and is quite clearly an attempt to rob money from customers. AVOID AT ALL COSTS

30 June 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

There scamming you by trapping company

I will not recommend anyone to use this bookie because they're 100% scammer company' my biggest winning match setteled as a loss I'm talking so many time for live chat but there not get my money back even I have a proof' so you understand how scammer this company

1 July 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
The 1bet team

Rated 1 out of 5 stars

Do never play on this scam site!!!

Do never play on this scam site!!!
Have tried for more than 24 hours to withdraw my winnings and only answers I get from chatting with support is some standard answer around it being another division that they don’t have access to. DO NEVER PLAY HERE!!!
Username is Tashoooo

27 June 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

Thank you for providing your details, please note that we are checking the issue.

Regards,
1Bet Team

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