18montrose Reviews 

I’ve ordered trainers four or five times from 18montrose and never had any issues.
Great price, good delivery, and overall excellent service.
I’m not sure why all these negative reviews but I’m certainly a happy customer who will definitely return for future purchases

Ordered some Adidas trainers then read reviews , thought I’d made a big mistake with all the negative reviews. But received trainers after 2 days well informed about delivery status excellent service 👍

I recently had an unfortunate experience with 18montrose.com, and I feel compelled to share my disappointment here on Trustpilot.

I ordered a pair of shoes, and when the package arrived, I was shocked to see the state of the shoe box. It was severely damaged, with visible signs of crushing and tearing. This is far from the level of quality and care I expected from a reputable brand like 18montrose.

In my opinion, maintaining the quality and presentation of products during delivery is paramount. It's disheartening to receive an item in such a sorry state. I strongly urge 18montrose to consider double boxing fragile or easily damaged items like shoes to prevent such incidents in the future.

Additionally, I reached out to their customer support and requested a refund for my order due to the damaged packaging. While I understand that mistakes can happen, it's essential for a company to address such issues promptly and professionally. I am still waiting for a resolution to this matter.

I sincerely hope that 18montrose takes customer feedback seriously and takes steps to improve their packaging and customer service. As a loyal customer, I expected a better experience. My intention in sharing this review is not to harm their reputation but to highlight areas that need improvement and to prevent other customers from facing similar disappointments.

I look forward to a resolution to my issue and hope that 18montrose will make the necessary improvements to prevent such incidents in the future.

Sending back shoes which had broken, initially I had a conversation with a customer service member who explained I would need to pay to send them back as they broke outside the window which I could return them w/ no fee - I thought fine, whatever, I want an easy life and the hassle of dealing with a new member of staff with EACH EMAIL I sent was driving me insane. I was having to explain my situation each reply whilst being patronised for not having an order number which they never even sent.

Took the shoes to a cobbler who explained they're broken irreparably and so 18montrose finally sent a courier to collect them after about 20 emails (of which Bethan was very nice + helpful tbh).

I waited over 2 weeks as I was told this is how long the process may take and as of emailing today to ask where the shoes / refund was I am met with a completely new member of the customer service team so I have to explain everything from the start again. This is either what they want (me to get bored and just give up asking for my money back) or it is an experiment as to how to gaslight someone into oblivion, either way I'm so done.

Choose an alternative than these lot.

I also didn't receive the order confirmation, and I feared I might have fallen into a trap, especially after reading the reviews here. However, the item was delivered quickly without any issues. If I received the confirmation, I'd rate it with 4 stars!

Great prices. Got a bit spooked by lack of confirmation email/invoice.
Order turned up in 2 days even with standard delivery.
For the consumer I'd advise to take a screenshot on purchase for order number reference.
For the seller, a little confirmation goes a long way to reassure your customers.

I was terrified by these negative opinions, but I took the risk and ordered the trainers yesterday, 20 minutes ago DPD delivered the package. everything went smoothly and without any stress, I hope that my future purchases at 18Montrose will also be stress-free thanks

Dont believe the bad reviews!! I ordered a jacket on the sunday and the delivery was 3-5 days, but it was delivered next day! Excellent service!

Bought the last pair in stock of Yeezy 500 on a Friday night and they were quick to ship it the next Sunday/Monday (even though it was a Bank Holiday in the UK).
At first I ordered without reading the bad reviews and got worried but there weren’t any problems with my order, they were quick and emails were on point.
I’m giving them 4 stars out of 5 just because the packaging could be improved, using a plastic bag for items worth hundreds of € is a bit cheap if I may!

I was dubious about ordering from this company after reading the reviews, but thought I would take a chance in light of the great discounts they offer. I am very pleased to say I received 2 pair of Nike trainers and a pair of Wolf Tree joggers on 2 separate orders. The first order arrived the next day and the 2nd order the following day. I am delighted with my purchases and extra quick delivery. I will definitely be using this company again

Took a gamble despite some bad reviews and ordered an ACG tee at around 9pm last night using DPD next day and it was here by 2pm! Very happy with the pricing and delivery service. Unfortunately I’d selected the wrong size and I had some issues with my return label but Stephen in the live chat was very helpful and got my issue resolved quickly. Just reordered the correct size :)

Just don't use...

Ordered £200+ worth of stuff, but it never arrived. I asked them to update the delivery address to ensure I recieved - they apparently did and sent it again. Turns out it was to the old, same address... so yet again I didn't receive.

I then asked them to resend again to new address as I requested before, and they just randomly cancelled the order. 1000% the customer support are just bots, because they were so useless.

Like, I asked them why it was cancelled and they said because it was returned?! With no offer of trying to like, resend it back to me... Like at no point did they offer any help. Honestly hope they are robots, because people shouldn't be that stupid.

Their reply to this review says:
"We can see that our customer services team are working hard to resolve your
issue for you." - Its taken 20 emails to update the address. Its not that hard... Also email reply times are 10hrs+ on average. Doesn't seem they're working too hard... ;)

Great !!! I was a bit worried after reading all these bad reviews, but I risk it. I bought converse for an amazing price and I didn't get confirmation email, but shoes came in 2 days, exactly what I ordered ! Just amazing !

Got a little worried when I didn't receive a confirmation email after reading these reviews. However I did get the confirmation once it had been assigned to the courier later that evening. Received the purchase the very next day. In all fairness it went perfectly, better than most competitors. Great service

100% worst company to deal with ever
Order never showed up in time for a camping trip. Studio and evri and 18montrose gave all the excuses under the sun. I was even told i had to pay for it still even Tho the delivery had clearly been stolen by there unreliable drivers. Make sure if you order a item from studio you shop around first because they will never be my first choice again. Oh and to add salt into the wound they didn't even have another one to send out to us. Ridiculously bad service

Shopping experience with 18montrose is horrible!
I made an order and selected pick up from post office near my home. I received notification from DPD that it has been delivered, and I went to post office but been told it has never been delivered. I made several contact then with DPD, seems 18montrose selected the wrong service. I contacted 18montrose several times, but all conversation with it are complete useless. The order is never delivered, no clue how can I get refund, and I wasted huge amount of time and energy on it.

Horrible horrible website, avoid using it if you can!

My first order from this store, I was dubious about purchasing reading the negative reviews however I took a chance to get some DM's at a bargain price!
I paid for standard delivery and they were delivered the next working day. I'm really happy with my order and will use them again.
I didn't receive a confirmation email but did get emails from DPD when they received the delivery.

I bought a Nike ACG t shirt . For near to 40 quid . When the t shirt came it was the wrong one - couldn’t speak to a human had to speak to android and then after the droid couldn’t find my code I was given to a rep. The rep was also unable to fine the. Number and was very long with there responses . Some times I had to type some thing more as i just felt they weren’t even working on my issue . After waiting so long for a response . On top of that after they gave me a free returns I learn I have to do everything to return and item I never ordered to them and all this time they have my money and I have some thing I didn’t even order - I think this is ridiculous- why the customer has to go through the pain of there error while they literally do nothing unless forced - more of companies sitting behind internet virtual machines to not pay people to do the job . I found it funny the “ get in touch sign “ has a phone even thou you can’t speak to human at all unless through black and white text . I asked to speak to a manager and they told me it wasn’t a manager issue . That they believed that there system is ok and I don’t have the right to speak to a manager or higher up representative. It’s totally disgusting disrespectful and out right rubbish. DO NOT BUY FROM THIS COMPANY . it’s a non starter . And needs to be seen for what it is . While I was continuing to ask for a manager they just ended the text box . Totally rude. And disrespectful.
Will not be buying from this joke company again . And if I could leave a zero star I would . Sorry for my rant but this needs highlighting and I can see I’m
Not the only one .
Now I will go everywhere on the internet and ask people with more clout than me to talk about this . No one is treating customers like this without some comeuppance. Not on my watch anyway.

I have to say I’d never heard of 18montrose and seeing the negative reviews here almost put me off but as the Dr Martens I was looking for we’re less than 1/3 of the retail price I thought I’d take a punt. Placed the order at 9:05pm last night (Sunday) and they arrived via DPD at 10:30am this morning (Monday!)…now I didn’t receive an order confirmation (looks to be a common issue) but I did receive tracking once they dispatched and a delivery window on the day of delivery. The shoes are amazing…yes the shoe box was packed only in to a plastic bag but DPD (again, in my experience) tend to be kinder to parcels!
Based on my personal experience, which was great…I’d recommend and return!

Ordered on Sunday and arrived on Wednesday, brilliant price (thought it might be too good to be true to begin with!), will use again.