Great customer service and that includes their automated systems as well as person to person care. If something isn’t right, I receive a call from a service rep and my supplies remain on schedule. If... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters li... See more
Company replied
Always very polite, well spoken, and helpful representatives. I have been a customer for eight years. The only disruptions in receiving my catheter shipments was due to my urologist Drs office staff n... See more
Company replied
First of all the company has established a regular delivery schedule. Secondly, 180 has made the reorder process simple. The tracking is accurate and on time! These are medical supplies that keep me... See more
Company replied
Company details
About 180 Medical
Written by the company
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.
For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.
We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.
Why choose 180 Medical?
- Nationally trusted catheter & ostomy company with award-winning service
- Free samples
- Free discreet shipping nationwide
- Compassionate peer support and a team of Patient Advocates
- Secure online portal and app for easy reordering, tracking shipments, and more
- Help navigating insurance
Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service above and beyond . . .
I had left a chat message the night before but for some reason this wasn’t responded to, I was looking for additional supplies while out of town. HOWEVER, when I called the next day, the response was immediate! My information was taken down including my out-of-town address, and in spite of the upcoming 4th of July holiday, I had my supplies delivered within 2 days. How great is that!! I am so grateful for your help!! Thank you!!!
30 June 2026
Reply from 180 Medical
It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again, Rob!
A good company. Service-oriented, quick.
Always a quick response to questions or needs. Good company.
6 October 2025
Reply from 180 Medical
Doug, Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
You all are always a pleasure to deal…
You all are always a pleasure to deal with. I have no complaints.
8 October 2025
Reply from 180 Medical
Your feedback truly brightened our day! Thank you for sharing your positive experience with us. We look forward to serving you again soon. Bill!
nice people to talk to on phone and are…
nice people to talk to on phone and are always willing to help you.fast shipping and always on time.
8 October 2025
Reply from 180 Medical
Dennis, Thank you so much for taking the time to share your experience with us. We’re so happy to hear you’re pleased with our service and are here to help whenever you need it!
Helpful and Always on time.
My supplies are always on time and ordering them
has always been easy and respectiveful to me.
When I ever have a question I always get a answer that I need.
8 October 2025
Reply from 180 Medical
Bryan, We’re thrilled to hear you’re happy with our service! Your feedback means a lot to us. Feel free to reach out anytime you need assistance!
I receive my products every month
I receive my products every month. They are always on time.
18 July 2026
Reply from 180 Medical
Teri, Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
100% reliable.
9 October 2025
Reply from 180 Medical
Will, Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
The 180 Medical staff were quick
The 180 Medical staff were quick, and thorough in updating my catheter order. What Service!
Thanks
10 October 2025
Reply from 180 Medical
DC, Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.
Reply from 180 Medical
James, Thank you for the glowing review! It’s a pleasure to hear that you’re happy with our service. We’ll be here whenever you need help in the future!
The nurse recommended the right supullies
The nurse was able to recommend just what I needed. My order always arrives on time. Very good service.
8 October 2025
Reply from 180 Medical
We’re so thankful for your review! It’s wonderful to know you’re pleased with our service. Don’t hesitate to reach out with any questions or needs, Randall.
I trust this company on my monthly…
I trust this company on my monthly supplies as could not do without them
Thank you
9 October 2025
Reply from 180 Medical
Your feedback truly brightened our day! Thank you for sharing your positive experience with us. We look forward to serving you again soon, Doug!
your company is great to work with and…
your company is great to work with and do business with! you make it easy, keep up the good work.
10 October 2025
Reply from 180 Medical
James, We’re so thankful for your review! It’s wonderful to know you’re pleased with our service. Don’t hesitate to reach out with any questions or needs.
staff is knowledgable and helpful
10 October 2025
Reply from 180 Medical
James, It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!
Outstanding company
I have done business with this company probably over 10 years and have been totally satisfied with their excellent service . They are always on time with the monthly deliveries and the customer service is also very good..
17 July 2026
Reply from 180 Medical
Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
Delivery is always on time
Delivery is always on time. Customer service is very p progressive, nice and informative. All questions are answered with knowledge and experience.
10 October 2025
Reply from 180 Medical
Angie, Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!
This company always take care of my…
This company always take care of my every needs in a professional and courteous manner
8 October 2025
Reply from 180 Medical
John, We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!
1 80 medical is really good at what…
1 80 medical is really good at what they do for me. Thank you 1 80 😀
7 October 2025
Reply from 180 Medical
Phillip, Thank you for taking the time to leave such a positive review! Your support means a lot, and we’re here anytime you need assistance.
professional efficient service
8 October 2025
Reply from 180 Medical
Edward, Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more, we can do for you, don’t hesitate to let us know. We’re always here to help!
The people and service are great
The people and service are great; it’s easy to order my supplies each month and they are always on time
8 October 2025
Reply from 180 Medical
Ronald, Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!
It was okay I just prefer to speak with…
It was okay I just prefer to speak with a real person not aAI. People are forgetting how to speak with each other. Manners and respect are fading away. Have a Blessed day
7 October 2025
Reply from 180 Medical
Ken, Thank you for taking the time to submit your feedback. Your feedback helps us continue improving, and we truly appreciate your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.