1-800-PACK-RAT Reviews 

Excellent customer service from every rep and driver start to finish!

Awesome experience!!
Affordable price. Skilled driver. Responsive management.
10 out of 10 would use them again!!

This was the 2nd time I have used Pack Rat to move across the country. Everything went perfectly smoothly the first time, and the second time it was good too, until it came to an uncooperative apartment establishment. Pack Rat was understanding and helpful in rectifying the problem. The delivery driver, Don of Houston, who did both the drop-off and pickup at my final destination was magnificent. His skill and professionalism was outstanding. He even managed to keep his cool with an obnoxious neighbor who wanted to micromanage the maneuvering of the truck. For my time-frame, amount of belongings, and budget, Pack Rat was ideal.

Both friends and family had used and highly recommended 1-800-PACK-RAT. PACK-RAT matched PODS pricing estimate and gave us one month free storage. The container was delivered on time and great placement within 2 inches! It did have a small amount of water inside when delivered but the driver dried and sealed it with caulking. We were an "out of state" so the website was hard to get more information on the storage facilities charges but customer services happily sent updated, detailed charges on invoice by email. They were always helpful if i had to call them. Deliveries and pickups of container was so easy. After four months of storage, our boxes and furniture arrived safely and in great condition. No mold/mildew was present, even though it was stored in Portland OR which happens to be one of our moist states in USA. We are very pleased. The only thing to complain about would be the website needs more billing/change of information access for "out of state" moves.

Direct communication. Upfront pricing and professional excellence

I knew from the initial call that I would be going with 1-800-PACK-RAT. I also looked into other companies, but they were not very friendly, and the customer service felt robotic. I spoke with John, who was very knowledgeable, had a great personality, and offered better pricing.

My biggest concern was making sure my belongings arrived safely during my move from California to Texas, and that initial conversation made me feel comfortable moving forward with 1-800-PACK-RAT.

The container was dropped off and picked up as scheduled. Once I arrived in Texas, I called to have the container moved and was charged at that time, which I appreciated because I was not required to pay upfront. I did pay storage fees after the first free month, which was understandable.

I called to verify that my container had arrived in Texas and was pleasantly surprised to learn it arrived early. Once I knew my move-in date, we scheduled the delivery, and the container arrived on time early in the morning.

Overall, it was a great experience. I would definitely recommend 1-800-PACK-RAT and would use the service again for another major move.

2nd time using them in the past year and absolutely no issues or complaints. They delivered when expected and picked up when expected. Not sure why the bad reviews are in here but i definitely recommend them and will use again if I ever need to

I was happy that the container was successfully picked up by the company, shipped cross-country, and then picked up by our movers at the warehouse successfully. I was also happy that our boxes were in good condition. The people I spoke with on the phone also were almost always knowledgeable and helpful. The company also beat competitors on price by a significant margin, which helped earn my business.

However, working with the company was stressful, especially at the beginning. First off, I thought that I would have a single agent from start to finish to help me with questions (which is what the sales agent I spoke with had led me to believe). This is certainly not true I have found out. Second, the company almost never answers any email queries. I feel that it may as well not exist. I had to suffer through many phone calls and being on hold for who knows how long, collectively. Should have known that a company with a phone number for a name would force customers to call it for almost everything; abandon hope of getting a direct phone number for the department in the company you want, as they are not allowed to give out such info. Third, the user interface of the account page needs serious work. I wasn't able to change my credit card information or update other key details of my container on my own, forcing me to call. Fourth, when my container was picked up, I was not given any paperwork or receipt by the driver. I had to frantically call the warehouse manager (the only reason I had the number is because he directly texted me the night before to confirm the move) to know what my container number was, which was not listed on my account page (that took 3 phone calls to fix). I was scared that my container was going to get lost because of this. My worry was compounded because my original order became corrupted for no reason in particular, which necessitated my order to be rebuilt. When it was rebuilt, I had told the person on the phone the details of the order, and they assured me it was built correctly, only for it to be built incorrectly, which took the aforementioned 3 phone calls to fix.

All this being said, my cross-country move worked and I have all my stuff and probably saved at least $1500 by not using PODS. If you do decide to work with 1-800Packrat, get ready to be on the phone a lot and watch things like a hawk to make sure that things are going correctly. Do not leave them on autopilot

Great service. Did exactly what was quoted to me. Pickup and delivery on time. Very easy to communicate with. I would highly recommend.

We had a good experience with this company. easy to order online. Good communication from them regarding delivery time and pick up time.

Interaction with customer service was always handled professionally. There were some glitches with there online scheduling system. Drivers were all professional and friendly. Containers were delivered and retrieved as scheduled with one exception when they delayed a day because of container inventory. notification the day before as to the time window.

I will never use this company again. They have so many fees that are not mentioned when you book them. My personal favorite is the “ on time fee” They charge you forty some dollars for them to do what they should be doing in the first place by being on time. Now explain to me how they can justify charging a customer for their employee to do his job correctly. If you have a problem being late then you need to find another job not charge me. By the way he was late any way and I still was charged!!!!

I see the company has replied and offered a apology but did not offer to return the “ On time fee” even though I called to complain about the fees and the fact that the driver was late. I don't accept your apology, I would like a refund.

I had a wonderful experience. Everyone I worked with was very knowledgeable and helpful. The dropoff, storage and return all went exactly as planned.

PackRat worked very well for our needs. The sales people were able to help us get the sizing we needed, the pricing was accurate, and the service happened on time.

Container arrived on the dates selected and all items were free of damage!

I liked that I was able to handle the entire process online, from the initial signup through arranging for pickup and later redelivery of my container.

The container arrived clean and sturdy, and a lock was provided so I knew my belongings were safe.

Every driver arrived when promised and they placed the container exactly where I wanted it. And everything was returned in the same condition it was when I packed it in the container.

Pack rat is a terrible company ,terrible customer service,if you can finally get someone in the phone they are rude & if you ask for a supervisor they tell you no .. I was suppose to have my container delivered August 10 ,after taking the day off ,and 8 hours on the phone with packrat ,it was delivered on the 11th ,next it was supposed to be picked up on August 20th and I was not on the schedule to be picked up bad we were leaving for Florida on the 20th ,it was suppose to be delivered to my Florida house on sept 1st and they showed up on the 3rd ,now the container is empty and it was supposed to be pick up today sept 5 , again after calling all day ,it's not getting picked up until the 8th ,they were suppose to give me 300 compensation ,but they accidentally gave me 600 back and the customer service supervisor was extremely rude & said we made a mistake ,so enjoy it and don't call us back ...
Like wth I paid almost 3k for this container & they can't get anything right ...beyond dissatisfied...I would really like to speak to corporate & let them listen to all the recorded conversations ... Wordt company I ever had to deal with stay away from them ,so many other options out there

Move completed successfully, but the weight-ticket process required repeated follow-up.

I used 1-800-PACK-RAT for a long-distance military PPM move from New York to Iowa using two containers. The containers were delivered, transported, and picked up successfully, and the move was completed without any remaining balance.

My main concern was the certified weight tickets, which were included in the agreement but charged separately on the invoice. I did not receive them automatically after the move and had to make repeated telephone and email requests. Several representatives said the request had been forwarded and that I would receive a response within 24 hours, but those promised response times passed without an update.

After escalating the matter through the local office and corporate customer service channels, I ultimately received both the empty- and full-weight tickets needed for my PPM reimbursement. I appreciate that the issue was resolved, but the process caused unnecessary concern because these documents are essential and time-sensitive for military reimbursement.

Overall, the physical moving service was completed successfully, but communication and post-move document delivery need improvement. Military customers should not have to repeatedly request weight tickets that were included in the purchased service.

We have had great experience with this company.
Our move was from SC to upper NY and from their quote to service to delivery and price was excellent (well prices are never good) but they were great

We hired them to move our stuff, and then learned later it was actually with a different company. One called zippy shell. I wish this had been clearer, especially when trying to get any information. It wasn’t until I emailed, having a paper trail, that I finally was able to talk to someone who knew what was going on. Would not recommend or use again.