1800battery.com Reviews 

430
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professionalism, friendliness, and knowledge of the technicians who arrive to install batteries, often highlighting their efficiency and polite demeanor. People frequently mention the convenience of the service, especially when technicians come to their location and perform the installation quickly. The customer service is often described as excellent and helpful, with good communication throughout the process. However, some customers also noted significant issues with response times, including missed or delayed appointments, and a lack of communication regarding status changes. There are instances where technicians arrived much later than scheduled or did not show up at all, leading to wasted time and frustration. A few people experienced problems with the product itself, such as receiving a different battery than ordered or a defective one, and some reported issues with the post-installation functionality of their car. Additionally, some reviewers were not happy with the customer service, citing rudeness, unhelpfulness, and misinformation from staff.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing gratitude for excellent,... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the professionalism, efficiency,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction after... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long waits and a... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the efficiency and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 3 out of 5 stars

Battery needs to be registered as this is BMW car. The person who came to install didn't have the scan tool to register battery.

Rated 5 out of 5 stars

My battery died in my garage and would not take a charge. There was little space to work so I tried this company. In my case it was going to take 5-7 hours for them to arrive but I agreed as I just n... See more

Rated 5 out of 5 stars

The tech delivered the battery and installed it on-site, making the entire experience incredibly convenient and stress‑free. I’m very grateful for the excellent service. Kinley did an outstanding j... See more


3.6

Average

TrustScore 3.5 out of 5

430 reviews

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No history of asking for reviews

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3.6

All reviews

(430)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Sent out installer twice.

Sent out installer twice.
1st time had a window of 8-10am called at 130pm
2nd time installer called and said he couldn't find car, the installer was sent to BILLING address twice.
canceled order and installed myself.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND! Process was quick and easy, gave me several options to choose from. Installation by Isaac was AMAZING! 22 minutes start to finish to change the battery in a Ford(which is buried under the dash🤦‍♀️)! Would have only taken 20 minutes but some body replaced a screw they lost so he had to get a different wrench 🤣. Even aired up my tire for me!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Help when Help is needed

As an women with a disabled husband, my car is an essential so when the battery died I needed a reliable service and 1800battery.com was that assistance. Every step is clear and precise. The tracking of my order was accurate and the engineer was friendly and efficient. I will use the service again should I need it.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

I spent $330.00 in March of 2024 for…

I spent $330.00 in March of 2024 for the warranty and battery replacement. Here in AZ you need to replace every 2 years. I spent extra thinking how convenient. Wrong when I called to let them know under warranty they wanted to charge an additional $125.00 for a pending amount. When the person came he stated as I watched and witnessed that they previously did not install correctly. I have a 2008 Hummer H3 and when he popped off the casing it was not strapped down and the bolt was missing. So under the so called warranty of the initial $330.00 now charging me an additional $125.00. Well let's do the math on this for a battery. I am thinking about how to get a group of lawyers together and how not to get duped on a company like this.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

After 7 years my battery finally gave…

After 7 years my battery finally gave it up. The technician was terrific and pleasant to work with. They showed up in the time allotted and replaced the battery. It was located in the trunk of the Camaro and not an easy replacement. The work was ordered on a Sunday morning and completed Sunday later afternoon. I highly recommend.

6 April 2025
Unprompted review
Rated 4 out of 5 stars

a bit late but very helpful

Although the mechanic was a little later than was originally scheduled, he apologized, was courteous and very helpful. I am vocally handicapped and this service was extremely helpful that I could do the entire transaction, including financing with text. I will use this service again

5 April 2025
Unprompted review
Rated 3 out of 5 stars

Service provider good - data bad

The service provider was good, worked really hard to get the battery installed.

The problem is that the site quoted the wrong battery size, so it didn't fit in the tray despite even after the fact collecting the year/make/model information. So they don't have current data on what battery sizes fit the car.

Also the provider said, quote, "I just get it from Autozone" - meaning that the service is basically a "battery Uber" and the prices are grossly inflated. Not the provider's fault but I call it out for what it is.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, bought a battery from the and installed it didn’t last 2 days and they refuse to give a refund.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, simple and no hidden costs. GPS tracking provided to track technician and a description of the vehicle they were driving along with first and last name.
Highly recommend!!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Battery died and unable to replace…

Battery died and unable to replace myself. Knew of, but never used, 1-800-Battery so I gave them a try online.

It was easy and service man - very gracious and friendly - arrived at designated time and popped new battery in place. Car started right up. Wonderful service.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

This is by far the best experience I…

This is by far the best experience I have had with dealing with car issues. I work long hours and I would have to drop my vehicle off and sometimes sit in the wafting area for hours just to get a new battery. I googled battery delivery and this website popped up!!! I love it and have told my friends about this website...thanks!

30 March 2025
Unprompted review
Rated 4 out of 5 stars

If you want a battery replaced quickly…

If you want a battery replaced quickly without having to tow or jump start your vehicle then this is a go-to company. Easy process through their website and job completed in about 2 hours although I did get a call to upsell me which I’m not convinced was necessary but I did it anyway. It is expensive but that’s worth paying for the convenience and service. I did originally want to schedule the install for a different date but once I’d placed the order, I wasn’t able to change the schedule. I did try to contact them via email but got no response. As it turned out, the job was completed sooner than I expected even though it was on a Sunday. I hope the company keeps records because I have no paperwork other than my order which I printed in case I need to make a warranty claim.

23 March 2025
Unprompted review
Rated 3 out of 5 stars

I would’ve gone 5 ⭐️ here but the…

I would’ve gone 5 ⭐️ here but the communication from dispatch regarding the tech’s arrival time was non-existent and mostly indifferent when I called to check 2x. However, the tech was incredible and capable. Battery was installed correctly and in no time at all, price was just fine, and I would absolutely use them again.

22 March 2025
Unprompted review

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