1800battery.com Reviews 

430
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professionalism, friendliness, and knowledge of the staff who arrive quickly and efficiently install batteries, even in challenging situations. People often highlight the convenience of the service, with technicians coming to their location and providing excellent service, sometimes going above and beyond by checking and cleaning around the battery area. However, some people were dissatisfied with the response times and customer service, experiencing significant delays, missed appointments, and poor communication. There are also instances where technicians lacked the necessary tools or knowledge for specific car models, leading to further issues or incorrect diagnoses. Some customers reported issues with defective products or being sent to areas not serviced by the company, with little to no resolution from customer support.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the convenience... See more

Staff

People report ambiguous experiences with staff, with many customers praising technicians for being... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers reporting issues such as batteries... See more

Response time

Customers consistently report significant dissatisfaction with response times, often waiting hours or even... See more

Customer service

Consumers find customer service to be negative, with many reporting horrible experiences and a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 3 out of 5 stars

Battery needs to be registered as this is BMW car. The person who came to install didn't have the scan tool to register battery.

Rated 5 out of 5 stars

My battery died in my garage and would not take a charge. There was little space to work so I tried this company. In my case it was going to take 5-7 hours for them to arrive but I agreed as I just n... See more

Rated 5 out of 5 stars

JW came to my home quickly and was a consummate professional. He explained what he was doing, took care of to be clean and careful around my car, and took me through the restart procedures flawlessly.... See more


3.6

Average

TrustScore 3.5 out of 5

430 reviews

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No history of asking for reviews

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3.6

All reviews

(430)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Terrific Service

The company representative, Kinley Louissaint, was polite, professional and very thorough. He provided a new battery and installed it in a timely manner. I highly recommend both him and battery.com to anyone needing a battery.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

my tech was very pleasant and friendly…

my tech was very pleasant and friendly and changed battery very quickly and efficiently. the best part is he noticed my coolant reservoir was empty and the cap was missing. this save me a lot of trouble I could have had with my car and engine. I would highly recommend this company and my technician!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received. The whole process couldn’t have been easier. Issac, my technician was super professional, answered all my questions and was really just a good guy. I was very impressed with everything from beginning to end.

27 January 2025
Unprompted review
Rated 4 out of 5 stars

Service was great

Service was great. Tech was professional and seems to have done a fine job.
Your web site and communications through it was confusing and frustrating. It all worked out well, but I got no responses to my inquiries.

24 January 2025
Unprompted review
Rated 2 out of 5 stars

I scheduled an appointment for between…

I scheduled an appointment for between 8 AM and 10 AM to have a battery replaced. I did not receive any contact from the company so I called them when no one had contacted me by 10:30 AM. The tech showed up at 12:30 2 1/2 hours after the end of the schedule appointment time. Detect did a very good job and the battery got installed. Waiting that long screwed up my whole day.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Professionalism from Manny

I had the pleasure of having Manny take care of my Range Rover Velar by installing a new battery, and I couldn’t be more impressed. Despite the cold weather, he worked diligently and with great care to ensure the job was done accurately and efficiently. His professionalism truly stood out.

Manny has an amazing personality—friendly, approachable, and incredibly knowledgeable. He took the time to walk me through what he was doing, explaining each step of the process, which I really appreciated. It’s rare to meet someone so dedicated and personable in their work.

Warm kudos to Manny for a job well done! Highly recommend him for anyone needing top-notch service.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

My mom’s car had a dead battery in her…

My mom’s car had a dead battery in her driveway. I was away for work trip and needed to get her help. 1800 Battery allowed me to get my mom’s battery changed in her driveway while I was away. I was kept updated regarding the tech’s time of arrival. Marcus Lawrence the tech arrived and was polite and professional. Overall great job from 1800 Battery

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Completely bad experience with this…

Completely bad experience with this company....day before l booked and paid for battery remplace was scheduled for next day from 8am to 10 am the range time for the technician arrive to remplace the battery...surprise not body show up ,l called someone just explained the situation and he said let me figure out and l will call you in 40 minutes ,pass that time l called again then came the worst one unprofessional guy responded and l explained what happened and he said you want cancel or you want wait that moment already was 1pm ......how is posible exist companies with this poor service......unfurtunality l can't recommended this company.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent. I got a new battery within an hour of ordering it. Jose installed on site and was very professional. I got to watch the whole installation and after watching I was very glad I did not attempt this my self!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

They got the battery and technician to my house faster than they estimated, and from his arrival to the time he left it was no more than 30 minutes for installation. Technician was very friendly and knowledgeable. Would definitely use again, highly recommend it if needing a battery replaced.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order

I placed an order. No one brought/installed the battery and have not received a call or text message when they would be here to do the work. I don’t even know if it is ever coming.

20 January 2025
Unprompted review

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