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Rated 3 out of 5 stars

As many others, I ordered a manual for 45c. I only received 20% content and a message that they can’t deliver. After 3 days they charged my CC for €47,90. I understand this is a monthly subscriptio... See more

Company replied

Rated 4 out of 5 stars

In my experience, this site is NOT A SCAM/arnaque, but you must use it very carefully. The manual selection is great, and they download well, but the cost is for a TRIAL period of 3 days for the site... See more

Rated 1 out of 5 stars

Complete scam. As others have also advised, a few pence is paid for a manual, no subscription set up or agreed to, then £40 attempted to be taken from your account on a weekly basis. Luckily my bank s... See more

Rated 5 out of 5 stars

Brilliant customer service. The manual was delivered to my inbox in just a few hours. There was a slight problem in that I had selected the wrong year but after contacting the company this was cor... See more

Company details

  1. Computer Support and Service Company

Written by the company

Service d'assistance et dépannage à distance pour tous vos appareils.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Positive experience

Positive experience. I inadvertently subscribed, wrote, communicated, and today I received the full amount in my account.
Thousands of thanks.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Manuals-help are daylight thieves

The way this company manuals-help.com presents its services is horrendous, misleading and probably done that way to cheat and rob people. I was asked for 0.45 euros to purchase/download a manual I needed, and instead they charged (robbed) me 47 euros. What a shame. Disgusting. I want my money back now. Can I send pictures ?

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Read the general conditions BEFORE you agree!

This company locks customers with a 45 cents offer. In the general conditions however (that few people read), is written that it can be cancelled within 3 days. If you do NOT cancel, a MONTHLY FEE OF 47,90 euros is coming to you.

No need to say it's not a very serious site.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. As others have also advised, a few pence is paid for a manual, no subscription set up or agreed to, then £40 attempted to be taken from your account on a weekly basis. Luckily my bank suspected fraud, but not all do. Beware! I assume positive reviews aren't genuine.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Is a scam

I was buying a car manual , and they charged small amount like a 0.45 euro . After one day they send a link to download pdf file manual and that's ok. Next day after, my account is charged again. Now with 45 euro reoccurring monthly subscription payment. It wasn't mentioned anywhere while i purchased manual. I called my bank and got advice to block my card. Is a scam.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Truffa

Sono truffatori, pagato 0,45 euro per il nulla . Non riescono a mandare un manuale che è pure pubblicato sul loro sito. Ho mandato pure il link.

They are scammers, paid 0.45 euros for nothing. They can't send a manual that is also published on their site. I even sent the link.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Wrong car.

Wrong car. Mine is a Ford Focus Convertible. Year 2010.2.0 petrol engine. Can you try again to give me the correct manual information. Thanks. Martin.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

Snare

You pay at first a small amount to order your notice and you receive it shortly after. Fine. Then a few days later they try to draw a larger amount using your credit card!..
Fortunately my bank rejected the withdrawal and warned me. But all banks may not do the same. Be careful and avoid the snare

20 October 2024
Unprompted review
Rated 1 out of 5 stars

Gewiekste fraude! Cunning fraud!

Het is simpel. Hun truc werkt als volgt. Je krijgt het idee dat je een handleiding koopt voor 0,45 ct., vervolgens heb je een jaar contract aan je broek hangen van 47,99 per maand. Hiervan krijg je geen bevestiging, geen contract toe gezonden. Niets! Totaal geen contact. Je weet dus niet dat je dit contract bent aangegaan. (en ...waarom zou iemand dat willen zo'n contract? Hoeveel handleidingen heb je nodig per maand??!) Hoe dan ook, de een komt er na 2 maanden achter, weg 100 euro! De ander pas na een jaar, weg 600 euro!! Als je opzegt dan wordt je plots overstelpt met e-mails in het Frans (drempel). 'Geen probleem, we zeggen het per direct op'. Nooit geen e-mails ontvangen en nu ineens 3 achter elkaar. Dat is de truc. 'Wij zijn makkelijk bereikbaar en antwoorden direct'. Maar ja, als je niet weet dat je een contract bent aangegaan, waarom zou je? Het levert altijd hun wat op. Alle positieve reviews hier, dat zijn mensen die hun afschriften niet gecheckt hebben en niet weten dat ze inmiddels maanden 47,99 hebben betaald. Aan hen: 'check je Mastercard of Visa afschrijvingen!' Het staat er tussen onder een andere naam namelijk: HPY*notices-help LONDON GBR. Maar ze corresponderen in het Frans, lekker makkelijk. Andere reviews nemen het op voor deze site, maar de constructie er van is zo troebel dat de kans heel groot is dat je je 'vergist' daar zit de scam en hun winst.

It's simple. Their trick works like this. You get the idea that you are buying a manual for 0.45 ct., then you have a one-year contract on your hands, for 47.99 per month. You receive no confirmation of this, no contract sent. Nothing! No contact at all. So you are not aware that you have entered into this contract. (By the way ... why would anyone want such a contract? How many manuals do you need per month??!) Anyway, one finds out after 2 months, gone 100 euros!, the other only after a year, gone 600 euros!! If you cancel, you are suddenly flooded with e-mails in French. 'No problem, we will cancel it immediately'. Never received ANY e-mails before and now suddenly 3 in a row. That's the trick. 'We are easy to reach and answer immediately'. But if you are not aware that you have a contract, why would you contact them? All the positive reviews here on Trustpilot, are people who haven't checked their statements yet and don't know that they've been paying 47.99 for months now. To them: 'check your Mastercard or Visa statements!'Their listed under a different name: HPY*notices-help LONDON GBR. But they correspond in French ?!, not an easy language, treshold! Other reviews defend this site, but its construction is so murky that there is a good chance that you are 'mistaken', that is where their profit and the scam lies.

18 August 2024
Unprompted review
Rated 1 out of 5 stars

Ridiculous!

The query was farmed out to someone in France who, instead of finding instructions for my central heating thermostat, sent those for my mobile phone.

2 June 2024
Unprompted review
123notices.com logo

Reply from 123notices.com

Hello,

Thank you for your message.

We are sorry that you did not receive the correct notice.

So that we can verify and resend the requested notice, please contact our customer service (contact@123notices.com).

Yours sincerely,
Camille

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