123ink Reviews 

2,536
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and suitability, often finding exactly what they need at good value. Many people highlight the efficient and speedy next-day delivery service. Reviewers also appreciate the user-friendly website, easy ordering process, and the helpful, professional customer service providing excellent communication and support. However, some customers noted significant delivery delays, with orders taking much longer than advertised next-day shipping, leading to frustration. People mentioned items arriving weeks late or not at all. Additionally, a few reviewers experienced issues with product compatibility or received damaged goods, like non-working batteries or ink cartridges.

What people talk about most

Product

Customers had positive experiences with product, often finding exactly what they needed at fair prices with... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, often praising the friendly staff and... See more

Price

People report positive experiences with price, often noting that products are good value and very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,536)

376 reviews in the last 12 months

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Rated 5 out of 5 stars

Recomend it!

The website appears old-fashioned, which could give a first-time visitor the impression that it’s either not a genuine business or no longer operating. However, both the product and service are completely legitimate. Im pleased with the service and recomend it to others!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

False delivery promises

I've had the same problem every other customer that complains has had. Items not in stock for delivery despite the claim it is even over the phone. Next day delivery doesn't happen and they will make lots of promises but you'll have to wait. Don't try to order original ink, you'll get a call back saying it's not in stock or in their European warehouse and will take a couple of weeks. Printers are sold with 2 pin plugs and additional wait time when "they drop the ball on this one " happens for replacement irish plug. Won't be using them again

17 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Alan, we're sorry to hear about your experience ordering from us. We contacted you to offer our own branded ink as it is ISO certified, can save you money, and would have the products on site where some of the original branded products may have to be ordered in from our suppliers. You should not have received a 2-pin plug, and we sincerely apologise for that. If you can share your order number, we can look into exactly who you were speaking to at the time and investigate this further.

Rated 3 out of 5 stars

Very slow delivery from 8th to 18th

Ordered on 8th /9th April with expedient delivery what I was expecting through DPD. Took 10 days for delivery and was through the standard postal service. Definitely would not recommend for quick delivery, would only use if I was thinking of 2 weeks time.

18 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Peter, thank you for taking the time to share your feedback. I’m sorry for the frustration this caused. I can see DPD wasn’t specifically selected at checkout, the option used was where we choose the courier, as explained on the website. I can confirm order did leave us on the day it was placed, but unfortunately there was a delay with most couriers at the time due to the fuel protest. We do understand how disappointing this must have been, and we’re sorry for the inconvenience.

Rated 1 out of 5 stars

I ordered a laptop charger and got ink…

I ordered a laptop charger and got ink cartritdges

17 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Derek, we’re sorry that you received the incorrect product, there seems to have been the mix-up in our warehouse due to human error. I can see you were already in contact with Customer Service, and a collection of the ink cartridges along with a replacement battery has been organised.

Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick, just day after order. Well packaged and worked just fine. Will definitely use again for print ink supplies.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I ordered two printer cartridges and had them in my hands the next day and they supply a bag to return the old cartridges for recycling.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Would use again definitely

Easy to navigate website, several delivery options. Got batteries exactly on time and well packaged. It was my first time using 123ink and I would definitely use them again

10 April 2026
Unprompted review

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