11 Croco Reviews 21

Reply from 11 Croco

Mar 16, 2026

Dear Alain,

Thank you for sharing your feedback. We take such concerns seriously and have carefully reviewed your account activity and communication with our team.

According to our records, your VIP level has not been downgraded. Your current status is Level 5, and all benefits associated with this level have been applied correctly. We are always pleased to see our VIP players progress and enjoy higher-tier rewards.

We also reviewed our chat history with you and did not find any complaints raised during those conversations. The only related question concerned the bonus WHEEL, which can be claimed once per day according to the platform rules, as explained by our support team.

Regarding verification and withdrawals, identity verification is a standard requirement under our Curaçao license and is designed to protect both players and the platform. Our records do not show repeated verification requests intended to cause inconvenience.

As for game fairness, all games on our platform are provided by licensed game providers and operate using independently tested RNG systems that are audited in accordance with regulatory requirements. The casino itself cannot alter or influence game outcomes.

If you believe a specific issue occurred or if there has been any misunderstanding, please feel free to share additional details or screenshots. We will gladly review the situation further.

You are also welcome to contact our support team directly so we can assist you.

Kind regards,
The 11Croco Casino Team

Reply from 11 Croco

Feb 23, 2026

Dear Carrie,

We’re sorry to hear that you feel this way and we appreciate you sharing your concerns.

We would like to clarify that deposit funds are not restricted without reason. When a bonus is activated, the wagering requirements are applied according to the Bonus Terms & Conditions, which are clearly displayed before the bonus is claimed. In certain promotions, both the deposit and the bonus amount are subject to wagering - this is a common practice across licensed online casinos and is always transparently outlined in the rules.

At the same time, we would also like to point out that a player can cancel the active bonus at any moment. If the bonus is canceled, the wagering requirement no longer applies. Please note that in such cases, the bonus amount and any winnings generated from it may be removed in accordance with the bonus policy, while the remaining real balance stays available.

Our intention is never to restrict access to personal funds, but to ensure fair use of promotional offers and compliance with the platform’s terms.

If you believe there has been any misunderstanding regarding your account, please contact our support team via live chat or email and provide your account ID. We will carefully review your case and provide a detailed explanation.

We are committed to transparency and fair gaming, and we are always ready to assist.

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

Jan 22, 2026

Dear Lucas,

Thank you for your feedback and for taking the time to share your experience. We are truly sorry that you felt disappointed with the payout processing time.

We would like to clarify that the payout processing speed may depend on the current workload of our finance department. For this reason, our terms clearly state that withdrawals may take up to 2 business days or 48 hours to be processed, as we always aim to be transparent and honest with our players.

We never intentionally delay withdrawals. On the contrary, it is in our best interest to process payouts as quickly as possible; however, during periods of high demand, processing times may be affected. If you are a VIP player, you are always welcome to contact your VIP manager and request an expedited withdrawal, and our team will gladly assist you.

We continuously work on improving our internal processes and truly appreciate your feedback, as it helps us provide a better service. We hope that your future experience with us will be a positive one.

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

Oct 24, 2025

Dear Maximilian,

We appreciate your feedback. It’s great to see our efforts reflected in your experience.

Warm regards,
The 11Croco Casino Team

Reply from 11 Croco

Oct 17, 2025

Dear Salvo,

Thank you for sharing your feedback. We’re sorry to hear that your experience with our casino was not positive.

After reviewing your account activity, we’d like to clarify a few important points: you did use the bonuses that were available, and no withdrawal requests were submitted from your side. Therefore, describing our platform as a “scam” is not accurate.

We operate strictly in accordance with our published Terms and Conditions, which are transparent and available to all players. If you have any questions or concerns, please feel free to contact our support team. We are always happy to help and clarify any issues.

We remain committed to fair and responsible gaming, and we hope you’ll reconsider your opinion.

Sincerely,
The 11Croco Casino Team

Reply from 11 Croco

Jul 11, 2025

Thanks, Mason! Glad you had a great experience. Wishing you continued luck!

Best,
The 11Croco Casino Team

Reply from 11 Croco

Jul 7, 2025

Dear Aurora,

We’re sorry to hear that your experience with our platform has been disappointing. That’s definitely not the experience we want for any of our players, and we regret that your time with us has led to this impression.

We take all feedback seriously and would appreciate the chance to better understand what happened. If you’re willing to share more specific details, we’d be happy to investigate and address any concerns.

You’re welcome to contact us directly via email - our team is ready to assist and work through any issues you may be experiencing. Your feedback is important to us, and we’re here to help make things right.

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

Jul 7, 2025

Hi Mikle,

Thanks for taking the time. We’re happy to hear you’re enjoying Chicken Road and that the support has been helpful. Your point about bonus frequency makes sense, and we’ll look into ways to improve that for our regular players.

Best,
The 11Croco Casino Team

Reply from 11 Croco

Jun 23, 2025

Hi Arbehi,

Congratulations on your amazing 1000x win, great result!
We’re glad you’re happy with the payouts and support. Thanks as well for your feedback about site performance; we’re always working to improve.
Wishing you continued good luck,

Warm regards,
The 11Croco Casino Team

Reply from 11 Croco

May 30, 2025

Dear Sam,

Glad the bonus added some fun and our team could help quickly. Looking forward to your next visit!

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

May 30, 2025

Dear Thomson,

Thank you for your rating! Welcome to the casino.

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

May 30, 2025

Hi Alexander,

Thanks for your feedback! We're happy to hear the experience felt fair. Best of luck next time - hope to see you again soon!

Best regards,
The 11Croco Casino Team

Reply from 11 Croco

May 30, 2025

Hi Valeria,

Thanks for your honest note. We’re constantly working to improve, so if you ever notice something that could be better, just let us know. We’re here to make your experience great!

Cheers,
The 11Croco Casino Team

Reply from 11 Croco

May 29, 2025

Dear Joyce,

Thank you for your great review! We're happy to hear you enjoyed the fun design, relaxed vibe, and the welcome bonus. It’s great that our game selection hit the mark for you.

We appreciate your feedback and look forward to seeing you again soon!

Best regards,
The 11Croco Casino Team