118businessdirectory Reviews 

797
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide professional, efficient, and reliable support throughout the entire process. Consumers also note that the platform is extremely easy to use and navigate, offering a thoroughly smooth and satisfying overall experience. Some reviewers were not happy with unexpected charges following the initial card verification process. Consumers mentioned that paying a small upfront verification fee later led to recurring subscription payments without clear, upfront agreement. People recommended exercising caution during this initial step to avoid unwanted billing issues.

What people talk about most

Payment

Reviewers mention negative feedback about payment, expressing frustration over unexpected charges. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Service

Clients share positive opinions on service, consistently highlighting the helpful, professional, and... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly and helpful nature.... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the brilliant support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the or... See more

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

797 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(797)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

£12 unknown charge

Same issues as others, somehow I have ended up being billed £12 which I never remember agreeing to.

Look if its happening to this many customers you really have to ask yourself why 118businessdirectory does not make it more clear.

Oh and what a surprise there is no phone numbers absolutely anywhere and your expected to just send an email and hope they get back to you.

7 October 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Harry

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

scammers

I listed myself ( I am self employed) on the free 118 business website.
To confirm who I was they wanted me to put in a card that they charged £1 to and would refund.
After I had completed the "free" listing I received an email saying that I had been listed in their prime and could canel within 7 days by logging into my account (I tried and there was not an option to cancel the listing) or by emailing and then the address was given. I sent 2 emails to cancel the listing.
Guess what I was charged.
Scammers

5 October 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Mike

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

Best kebabs in Bournemouth

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the order. They have a brilliant variety of different food on the menu to keep all the family happy. Am a very regular customer

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great !!!

First of all their communication is amazing service is talk to you I highly recommend and they follow and exceed their company values!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Dear 118 Business Directory,

Dear 118 Business Directory,

When I signed up, your website promoted a free listing and made it clear only a £1 verification fee would be taken to confirm my business details. Instead, you processed a £12 payment without my consent. At no point did I authorise or agree to a paid service.

This conduct is misleading, unacceptable, and in breach of Mastercard’s rules on transaction transparency. Those rules require merchants to clearly disclose the actual cost of a service at the point of payment. You failed to do so, and the charge was therefore unauthorised.

I am demanding an immediate refund of the multiple £12 payments taken, written confirmation that no further charges will be made, and confirmation that my business has been fully removed from your directory.

If this is not resolved within five working days, I will raise a chargeback with my bank on the basis of your non-compliance with Mastercard’s regulations, and I will report your practices to Trading Standards and other consumer protection bodies.

I expect prompt written confirmation.

UPDATE: In response to the below. I sent a contact form yesterday and sent an email this morning, and haven't had a response to either.

16 September 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Hootie

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

grill street review

i love going to grill street it’s always a option for me as the food is always amazing the chicken loaded fries are cooked to perfection and seasoned correctly and the sauce is amazing i will always continue going there and the workers are such amazing people and have the best hospitality

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Forest kebab house queens road…

Forest kebab house queens road withywood are very reliable the food is always on time, hot and the correct order. Their food is very good reasonably priced with a very varied menu

14 September 2025
Unprompted review
Rated 3 out of 5 stars

It’s ok

It’s ok. Recommended

13 September 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Paul

Thank you for sharing your feedback.


Kindest Regards
118 Business Directory
Customer Service Team

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