Customer Service: First Class! I have nothing but praise for 100green's customer service. No question has been too trivial to be answered and today, yet again, I received an email response tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Linda's customer service was outstanding. She was understanding and able to create a solution to the issue I was having. She explained everything she was doing so I was able to understand the process... See more
Company replied
What excellent customer service. I have had interaction with both Billie and Isobel, I've had a few queries and they both took their time to assist me and their service was excellent. Makes a pleasant... See more
Company replied
Several things: first Billie Harding had a clear voice, so I didn’t have to ask her to repeat anything. Second, she sounded friendly and warm, and not as if it was a bother trying to sort out a small... See more
Company replied
Company details
About 100Green
Written by the company
We are 100Green, an award-winning energy supplier. Providing renewable energy to homes across the United Kingdom since 2001.
Each of our unique tariffs has been designed to help you live more sustainably, with every drop of our renewable energy generated right here in the UK.
We have real people here to talk and listen. No chatbots, no call queues. We’re ready to pick up the phone and answer your email, so you can get on with enjoying your day.
Award Winning Customer Service
Written by the company
- We answer the phone when you call
- Real people here to talk and listen. No call menus, no chatbots. We won’t ask for an upfront fee when you join and if you leave us for any reason, there are no exit fees to pay.
Contact info
23 Baldock Street, SG12 9DH, Ware, United Kingdom
- 01920 486 156
- hello@100green.com
- 100green.com
Energy filled with nature made with care
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100Green is wonderful
In comparison to past experiences with another company, I can't say enough what a great service 100green offers. The phone staff is a joy to talk to. They are helpful and I don't dread ringing. Brilliant! My thanks to the staff and I am planning to stay with 100Green!!
30 June 2026
Unprompted review
Reply from 100Green
Hi Susie,
Thanks for taking the time to leave a review.
It is incredibly rewarding to hear how much we stand out compared to your experiences elsewhere. We know calling a provider can often feel like a chore, so hearing that we're a joy to talk to makes it all worthwhile.
I'll make sure to share your feedback with the team. We are thrilled to have you staying with 100Green, and we look forward to continuing to provide you with brilliant service!
Regards,
Lewis
Linda needs a raise!
Linda was kind, empathetic and so considerate with her words. Professionalism at its finest!
An absolute pleasure to speak to you today!
29 June 2026
Unprompted review
Reply from 100Green
Hi Nasiba,
Thank you so much for this review! We absolutely love hearing feedback like this.
Linda is indeed a fantastic member of our team, and I'm glad that her professionalism made your conversation such a pleasure.
Thank you for being a part of our community, and please don't hesitate to reach out if you ever need anything else!
Regards,
Lewis
Exemplary customer service
I called up 100Green today as I wanted to discuss leaving. I spoke to the lovely Karen who was incredibly helpful, going above and beyond, and reassuring me, despite the fact I am leaving.
I'm sorry to leave behind wonderful customer service, based on a better price I have found elsewhere.
Thanks for being so helpful, Karen.
26 June 2026
Unprompted review
Reply from 100Green
Hi James,
Thank you for the wonderful 5-star review! While we are sorry to lose you as a customer, I'm glad to hear that Karen provided you with reassuring and exceptional service today. I will make sure she gets the recognition she deserves for going above and beyond.
Thank you for your time with 100Green, and we wish you all the best!
Lewis
Very fast response
Having just switched I was very impressed by the quick response to my queries. Shalama was most helpful and I look forward to a happy future with my new supplier.
6 June 2026
Unprompted review
Reply from 100Green
Hi Carol,
I'll make sure that Shalama hears how she helped, and I hope you love your time with 100Green. Thank you for taking the time to leave us a review! If you need anything, just give us a call. Have a wonderful week.
Regards
Lewis
Carine has been incredible- a truly…
Carine has been incredible- a truly valuable member of staff. It’s a delight to deal with her.
25 June 2026
Unprompted review
Reply from 100Green
Hi Amira,
Thank you for leaving a review. I'll make sure to tell Carine how much of a difference she made to your experience with us. If there is anything else that we can do, please don't hesitate to get in touch and have a great week!
Regards
Lewis
Absolutely awful experience with…
Absolutely awful experience with 100Green.
I requested a quote and provided my bank details to set up a Direct Debit mandate. After everything had been arranged, I was suddenly told that I would need to pay a £500 deposit due to my credit score. I immediately told them I did not want to proceed and did not want to become a customer.
I then used their live website chat and confirmed TWICE with an agent that my application had been cancelled and that the Direct Debit mandate had been removed. Despite this, 100Green went ahead and transferred my gas and electricity supply to them without my knowledge or consent.
When I called to complain, I asked them to find the live chat transcript that clearly showed I had cancelled. Amazingly, they claimed they could not locate it. How can a company lose records of customer conversations, especially when those conversations contain instructions to cancel a service?
To make matters worse, the customer service was terrible. The representative I spoke to was rude, dismissive and completely unhelpful. Instead of resolving the issue, I was left feeling ignored and frustrated.
The entire experience has been stressful and unacceptable. A company should not transfer someone’s energy supply after they have clearly cancelled, and then be unable to find the evidence of that cancellation. I would strongly advise others to think carefully before signing up.
11 June 2026
Unprompted review
Reply from 100Green
Hi Bianca - I am sorry to hear about this experience. We would never ask for a deposit of £500 on sign up and I'm afraid I am unable to find your account in our system. Would please respond to the request for more information which will come via Trustpilot? We can then locate your details and take a look at what has happened. Thank you so much. Amy
Great service from knowledgeable staff
I have received nothing but great service from 100Green. They answer quickly to calls and emails and are extremely knowledgeable and action things quickly. My most recent experience was with Billie via email where she actioned my request within 2 hours of me emailing. Very happy with the service!
19 June 2026
Unprompted review
Reply from 100Green
Hey Luke,
Thank you for being part of 100Green and for taking the time to share your experience!
It’s great to hear that you consistently receive fast, knowledgeable service over the phone and by email. I’ll make sure to tell Billie that she made such a positive impact on your day. If you ever need anything else, just give us a call, and we’ll be happy to help!
Lewis
Got through quickly to real person
Got through quickly to real person. They were able to help with the questions I had and they did what they said they would do
18 June 2026
Unprompted review
Reply from 100Green
Hello Dr N Land,
Thank you for the great review. We completely agree that getting through to a real person quickly makes all the difference. I’m delighted that our team could answer your questions and follow through on exactly what we promise. We really appreciate the feedback — it helps us provide a better service every time.
Have a wonderful weekend!
Lewis
My call was answered instantly and Lisa…
My call was answered instantly and Lisa couldn’t have been more helpful or understanding. Very happy customer!
17 June 2026
Unprompted review
Reply from 100Green
Hi Emma,
Thank you for taking the time to leave us a wonderful review. We know how much our customers value things being quick and easy, so I'm glad Lisa was able to provide you with great support. I'll make sure that we pass your kind words onto her!
Have a great weekend.
Lewis
Great customer support
Great customer support! The team is incredibly helpful, responding to my email queries quickly and clearly explaining the differences between the tariffs. They also efficiently applied the changes to my account on my behalf.
10 June 2026
Unprompted review
Reply from 100Green
Hey Tomas,
Thank you so much for the fantastic review! It's great to hear that our team was able to quickly clarify the differences between our tariffs and update your account.
If you need anything else, don't hesitate to get in touch.
Lewis
Debbie has been fantastic
Debbie has been very helpful and reassuring in a time of crisis for me. I really appreciate her help and diligence in sorting my issues with my meters. I also always get the best customer service from 100Green and never have to wait on hold whenever I phone. Thank you
10 June 2026
Unprompted review
Reply from 100Green
Thank you so much for this wonderful review!
I'm glad to hear that Debbie was able to provide reassurance and get everything sorted out for you.
We take a lot of pride in our customer service and our quick response times here at 100Green, and it’s incredibly rewarding to hear when it makes a difference.
Lewis
Linda's customer service was Outstanding
Linda's customer service was outstanding. She was understanding and able to create a solution to the issue I was having. She explained everything she was doing so I was able to understand the process and also had great aura about her. Being able to build normal talk into the conversation whilst not forgetting the task at hand is a great quality. Amazing service. Thank you Linda, after having a rubbish morning, you have really made my day!
10 June 2026
Unprompted review
Reply from 100Green
Hi Rhianne!
Thank you for the outstanding review. We are thrilled that Linda provided such an understanding and helpful experience, and that her positivity brightened up a rubbish morning! I'll make sure to share your lovely feedback with her.
Have a great rest of the week.
Lewis
Linda B was great to deal with
Linda B was great to deal with. So nice to find a company that actually thinks about their customers and their circumstances and actually tries to help.
2 June 2026
Unprompted review
Reply from 100Green
Hi CF,
Thanks for leaving your feedback!
I'll make sure Linda knows she did a great job helping you, but don't forget that if you ever need anything else... You can just give us a call. Have a wonderful rest of the week.
Lewis
Being harrassed by this company over a…
Being harrassed by this company over a debit in my fathers name who has been dead for 4 years basically someone has fraudulently using his details. Reported matter to the police and we are being called liars absolutely disgusting way to treat a family who are still grieving for a loved one who has passed away!
5 June 2026
Unprompted review
Reply from 100Green
Hi JAC, please could you respond to the request for more info sent via Trustpilot? We'll find your account and someone will be in touch to fully understand the situation and find a resolution as soon as possible. Kind regards, Amy
Reply from 100Green
Hi Carlos - ah thank you for letting us know! Have a lovely weekend. Amy
Reply from 100Green
Hi Pdh,
Thank you for taking the time to leave us a review. I'm glad to hear that Linda was able to make things smooth and easy for you. If you need anything else, just give us a call and we'll be glad to help.
Have a great rest of your week!
Lewis
Like being with a green provider even…
Like being with a green provider even now I can't afford the bill. Very polite and helpful customer service
29 May 2026
Unprompted review
Reply from 100Green
Hi Lee,
Thank you for taking the time to write a review. We are thrilled to hear that you find our customer service so helpful, and we truly appreciate your support for our green energy. Please don't hesitate to reach out to our team directly in future, we're always here to help! Have a great week.
Lewis
Reply from 100Green
Hi Zhuohan,
Thank you for leaving us a 5-star review!
It's great to hear about your experience, and we will be sure to pass your wonderful words along to Lisa. She'll love to know her service made a difference for you and have a wonderful week.
Lewis
Poor app and poor website!! 1star
100 Green you need to sort your app and website for reading it is so poor and monthly view is shocking specially if you have solar panels and batteries can’t see what you use! I have moved due to this as no good for monitoring things! Only good thing about 100 green is low over night rates! Also to add no email to say you have switched I had email in! To ask
21 May 2026
Unprompted review
Reply from 100Green
Hi Steven I am sorry to hear this has lead to you leaving us. Your feedback is valuable to us and even though we're sad to hear you have left 100Green, we are taking your review seriously. Our customer portal shows half hourly data and our app is just about to be updated to do the same. We're working hard to ensure our time of use customers have the data insights that are most useful to them. All the best with your new supplier. Amy
Excellent customer service
Lou at 100 Green has provided fantastic customer service. Emails were responded to quickly and issues resolved with ease. Got back in touch when she said she would to check everything was up and running with my new meters. Very grateful and recommend.
19 May 2026
Unprompted review
Reply from 100Green
Hi Emily - great to hear that you had a good experience with Lou. I'll pass the feedback on. Thank you so much for letting us know. Enjoy the sunshine. Amy
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