1001hobbies.co.uk Reviews 

Appaling service, worst possible experience, avoid.

I ordered a Funko Pop in December 2023 due for release April 2024. Then delayed to August 2024. Now delayed to December 2024. Other people have theirs already.

I cannot cancel the order, they do not answer my emails, live chat is broken and best of all? 'If you wish to cancel a pre-order you will pay a fee of 25% of the price'. Wow.

Run away, avoid, never give them a penny. Terrible broken website, appalling service, they are thieves.

I just received my LOTR sculpture today. 08/28/2024. It took like 3 weeks but it arrived perfectly. I was initially a little worried but the item did arrive. This business is NOT a scam and IS LEGIT. They might want to work on their Email service for customer updates, etc. Two weeks went but and my order was still "In Processing" according to the website before it shipped.

Normally check companies on trustpilot bought paint masks for my model on 8th August emailed then said would be posted on the 16 th week later not arrived. Got my money back off PayPal. French company if I’d realised that I’d not gone anywhere near them . Only used them as I had trouble getting these paint masks. Hope they go out of business looking at the reviews on Trustpilot.Au revoir 1001

Watch out!! They took my money but not send my product. Do not order here!!

I ordered a Pokémon collectable for my daughter. I paid (thank goodness through Paypal) it took me contacting the company to learn it was our of stock and they won't get anymore. They still have my money at this time.

I wish I had seen these reviews before I ordered from them. My son wanted a specific model and directed me to this page. I ordered back in February and they took the money however I am still waiting for the product! They keep changing the pre-order availability date and refuse to refund me.

Update - after a whole year and countless emails and complaints they eventually agreed that they could not supply the product that they had taken my money for. They had no choice but to refund the whole amount. That does not make up for the fact that my son never received his birthday present and I was without my money for more than 12 months!

Bad experience.
It was only place I could find Tamiya Acrylic Retarder, so I ordered 2 and a couple of other items. Delivery of the order was delayed for a couple of weeks. I had to chase several times and eventually the box turned up. When the box arrived, my items were covered in the contents of a shattered primer jar. Bearing in mind these were coming from France to the U.K you would think they would be packaged in a way to prevent breakages. Wrong! 5 jars of liquids in a cardboard box, with a single piece of packaging paper to protect them. They weren’t wrapped, or taped up, or protect in anyway to prevent them breaking. The fact postage was £7 was laughable.
I raised a complaint and the response has been terrible so far. I’m still waiting for a refund for the primer and postage. No apologies either.

Another bad review for this company. They hide the fact they are in France, didn't let me cancel my order when I realised even though nothing had been dispatched (I didn't want to wait for customs clearance); when the goods arrived late I returned them at my own expense and did not receive a full refund. They don't respond to customer communication. I certainly will never use them again.

I ordered from this company like many before reading the reviews to my cost.
Five panel liners where sent in a box far to large with little to no packaging.
What was left of the contents when they arrived had leaked through the inappropriate packaging/box the contents were smashed .
Several emails to the company and still no response as to what they intended to do about it , really disappointing to say the least .

They sent me someone else's order. When I reached out to explain the situation, they told me to coordinate with the person on the package to exchange correct shipment. Now I'm in charge of shipping? Then they stopped responding to my inquiries. SHOP WITH THEM AT YOUR OWN RISK.

Misleading, French not UK based, UK Customs charges will apply.

Unfortunately I saw the reviews too late, to my dismay. This is a French company misleading consumers into thinking they are UK based. They are NOT in the UK. They hide the fact they are based in France and they illegally charge VAT which is reflected on the invoice you receive and on their website at point of sale, yet when the item is delivered, you are slapped with a UK customs charge. They tell you nothing about this.

I purchased a Prime 1 Studio statue and was subjected to a £214.34 customs charge for delivery by UPS. At no point during the whole sales process on their website do they state that you will be faced with a UK customs charge, falsely pretending to be a UK company and UK based. You are being double charged VAT.

Their customer service is unsympathetic.

I do not understand how they are still in business and are allowed to have a UK website to trade from misleading UK customers by pretending to be UK based. It is a very dishonest and an appalling business practice, I certainly won't ever be using them again.

I put an order ( All might bowl) in my 'basket' and wasn't ready to pay for it yet so I moved away from the site intending to go back next day. Then I got an email telling me i had not checked out and paid yet. It's up to ME,as a customer to decide when I'M ready,not some money grabbing nobody that is desperate for a sale and I told them so. They kicked me off the site and i went and found it for a tenner less in a shop.

the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted

Despite reading some bad reviews of this site that I’d never heard of I ordered an item that I couldn’t find anywhere else. It was to be a gift and I really wanted it, because I could use PayPal I took a gamble. Communications were great! I had updates of my parcels journey and delivery was made on the exact date predicted. The item was well packaged and exactly what I wanted. I am a very happy customer that can’t wait to deliver a sought after present. :)

REFUSED to give a refund despite not sending the package. Abosulute scammers, going back and forth to get a refund and even had to threaten legal action. Still refused to give a refund so got a charge back under section 75 via my bank. PLEASE SAVE YOUR MONEY AND TIME.

DO NOT ORDER FROM THIS FRENCH BASED COMPANY

91% of reviews are 1* for a very good reason, please read those reviews before committing any order or pre-order and judge for yourself

THEY DON’T DELIVER

If I could give this terrible company zero stars I would. First of all, they pretend to be in the UK but they are in France! Secondly, they sent me half of my order (which came damaged which they refuse to replace) and refuse to send the other half. They printed a postage label for replacement of other half of the order to make it look like they sent it but they never dropped it at the post office. They refuse to give a refund or even reply to emails. I have reported them to my credit card provider for reversal of funds. AVOID! These guys are terrible, scamming thieves!

I pre-ordered something from them back in June that was supposed to be released in August. I still haven't received it (i also have not received any updates on what happened with it). When i sent an e-mail about it i was ignored. Awful company that does not care how they treat customers. They should be shut down.

Did not have one of the items I had preordered and instead of refunding advised I would get store credit.
I asked for a full refund to avoid similar issues and they initially ignored my request when responding before confirming they would refund.
Over 1mth later I had to open a PayPal dispute and the seller resolved almost instantly, to avoid those account issues PayPal imposes.

TLDR - only pay with PayPal so you can refund when 1001hobbies try to cut and run with your money.

Would have wrote a 0 star review if I could have. Ordered a kit from these guys back in May and still haven't received it. I have emailed multiple times to try get an update as to when I will receive my order and I am greeted with an automated reply that says the same thing every time. I am currently waiting on another email back after threatening to go legal. Never ordering again. Scam artists