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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the quality of the products, finding them to be reliable, well-made, and exactly as described on the website. The company offers an excellent selection of items that cater to various preferences and budgets, and people often express their love for the merchandise they receive. Reviewers frequently highlight the great service and prompt dispatch of orders, with items often arriving quickly and securely packaged. However, some customers also noted issues with the delivery service, experiencing delays, incorrect items being sent, or packages arriving damaged. There were instances where people received the wrong product multiple times or faced long waiting periods for their orders, especially for international shipments or pre-orders. A few other people also felt that communication regarding order status was lacking, leading to frustration and uncertainty about when their items would arrive.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality and... See more

Delivery service

People report ambiguous experiences with delivery service, with some consumers expressing dissatisfaction due... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing significant frustration over not... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-quality merchandise and items... See more

Service

Reviewers mention ambiguous feedback about service, with some customers consistently reporting great service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 007Store Customer Service Team was superb. Extremely helpful and concerned about an important item I purchased that required attention. They immediately jumped into action to rectify the situation... See more

Company replied

Rated 5 out of 5 stars

Always reliable, and good quality products! For a Bond fan, this is the ultimate toy store!

Company replied

Rated 5 out of 5 stars

Very satisfied with the James Bond 007 coin set. Arrived well before estimated delivery. Appears to be a great value. Gary Iowa, USA

Company replied

Rated 5 out of 5 stars

Communication was excellent = acknowledgement of order + notification of shipping. Packaging couldn't have been more secure and item despatched very quickly. I would be very happy to buy again from th... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

In celebration of. Inspired by. As seen in. Introducing 007Store.com, the official online emporium featuring products inspired by the James Bond franchise, including legacy pieces and designer collaborations.


Contact info

4.1

Great

TrustScore 4 out of 5

775 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Overpriced.

The golf ball marker was disappointing considering the cost and the £5 delivery charge was excessive as it took almost a week to arrive

25 October 2024
Rated 3 out of 5 stars

the payment of duties importing from UK…

the payment of duties importing from UK to France cost roughly the price of the purchase.
unpleasent surprise you have to pay if you want your goods.

24 September 2024
007 Store logo

Reply from 007 Store

Hi Frank,
Thank you so much for your feedback.
Our website provides the information that all the prices from customs fees needs to be covered for the customers. Please see the link below in the section Duties and Taxes
https://007store.com/pages/shipping-and-delivery
Many thanks.

Rated 1 out of 5 stars

5 to 7 days estimated delivery - more like 2 months with no information from the customer team... "Will check and let you know as soon as possible" - Yeah, right..

I have placed my order on 15th of August, in the website it was written estimated delivery 5 to 7 business days. Of course I did not expect the order to be delivered the exact time... The item was supposed to be a present for a friend and past 2 weeks after the order was placed and nothing, on the website it was written only order confirmed. I wrote an email to the customer team for more information, they said that they were sorry and will update me, no update from their end of course. 10 days later I wrote another email with same question and they said that they were sorry and will check and update me. Another couple of days went by and no information from them, so I send another email and the information was that the package was not even send. I mean 25 days after the order was placed and no package dispatched, what kind of service is that?? I wrote to ask them when will be dispatched, as it has been almost a month and they said that they will check and update me as soon as possible and I did not get any information, so I send a final email to ask if the package will be send and if not to refund me. They have canceled my order and refund me.

I don't know what kind of service is that, but i have ordered stuff from many suppliers and I never had that experience with no whatsoever information and a month with status "Order confirmed"

If you are planning to buy a present for a significant, note that you should probably place the order 2 months before the birthday so if they don't deliver it to have an alternative.

19 September 2024
Unprompted review
007 Store logo

Reply from 007 Store

Hi Dilyana, thank you so much for your feedback.
Customer service is always in communication with the customers if they are experiencing any issue with the orders and they provide the best service for all the enquiries. The item purchased could take 10 working days to be dispatched as inform the website. Due the delay that your order was suffering as they informed, you requested the refund and it was processed. if you have any questions or concerns, you can always contact us.

Rated 1 out of 5 stars

Haven’t received package yet.

Haven’t received package yet., keeps saying it’s sitting around waiting to be picked up. Is it lost again? This happened last time my husband ordered as well.

26 August 2024
007 Store logo

Reply from 007 Store

Hi Candy, thank you so much for your feedback. Customer service cares when the customer does not receive the parcel and they dispatched a replacement that you received on 18th September. Many thanks.

Rated 5 out of 5 stars

007 STORE,DELIVER AN AWESOME ONLINE SERVICE

007 STORE,DELIVER AN AWESOME SERVICE, THIS WAS MY FIRST TIME PURCHASING FROM THEM,IT WILL NOT BE THE LAST,GREAT COMMS THROUGHOUT, REALLY HELPFULL,FAST REPLIES TO MY EMAILS,CANNOT FAULT THIS STORE,YOU WILL NOT GO WRONG ORDERING YOUR 007 MEMORABILIA FROM THEM,(NOBODY DOES IT BETTER)

2 September 2024
Rated 5 out of 5 stars

My husband's favorite Bond site!

My husband loves the site and shows me fun things now and again. When he told me about the Goldfinger Shift knob, I knew I had to buy it for him for his birthday.
It was so easy to order, and then I saw the Goldfinger postcard, so that's going in the box with it, With a "personal" note on the back, from James. ;^0
I got email when it shipped, and it arrived quickly and in "pristine order", as Q would have said.

26 August 2024
Rated 5 out of 5 stars

From an angry client to a very happy one!! Thank you.

I had previously been very annoyed with this company when my order was taking too long... I wish someone would have told me that it would take longer than 5 to 7 days that was initially communicated to me. Today I finally received the 007 cosmetics bag with my man's name embroidered on it.. it is sooooo beautiful!!! He is going to love it so much and I know for a fact that I'll be coming back to order more stuff for him as he loves all things 007!!! This review went from 1 star to 5 stars and if I was able to give you guys 20 stars I would, all because of the greatest quality in your products!!!! Again, please next time just clarify that the order would take longer to avoid any misunderstandings... Thank you once again, and thank you to Maria who answered all my questions.

26 August 2024
007 Store logo

Reply from 007 Store

Hi Cynthia,
Thank you so much for your feedback. Some of our products are personalised and take 5-7 working days to dispatch. For this reason, your order has not been dispatched yet. All the information is always available on the website. However, any questions or concerns customer service department is always available for helping you.

Rated 5 out of 5 stars

I expected something better!

I gave 5 star for your service not the aftershave, I was extremely disappointed, as it was produced by Floris, I was expecting something special and it wasn’t, so I gave it to my grandson.

25 July 2024

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