They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd on... See more
Company replied
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for acc... See more
Company replied
As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.6
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service representative are…
The customer service representative are exceptional. They promptly addressed all of my inquiries within 24 hours, my listing is featured on all of the major platforms, and they provided me with guidance on the necessary corrections. This is an excellent service that they offer.
7 October 2024
Unprompted review
Reply from Your.Rentals
Thank you Wisler!
The agent was very professional and…
The agent was very professional and nice. He replied to me solving some misunderstandings created by one email riceived this morning
7 October 2024
Unprompted review
Reply from Your.Rentals
Thank you for your review Andy.
Genuine
I expressed my concern about a booking coming from a guest I couldnt get hold of. The supprt team, in this case Juana, got back to me and showed genuine interest and concern about my worries. We emailed back and forth until the issue was solved and closed. I felt well backed up every step of the way. Peace of mind.
4 October 2024
Unprompted review
Reply from Your.Rentals
Thank you Ellie for you feedback.
Reply from Your.Rentals
Thnk you for your feedback Monika!
Reply from Your.Rentals
Thanks for your feedback Karin.
Well organised booking system
Well organised booking system, works well for the host
6 September 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback! At Your.Rentals, we strive to provide accurate and helpful support to all our users. If there’s anything else we can help you with, please don’t hesitate to reach out!
Very understanding
The fast response very, understanding and respectful.
4 September 2024
Unprompted review
Reply from Your.Rentals
Thank you Miiro.
Great information and support
Great information and support. Fast, efficient and very detailed.
27 August 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words Casa Aluem!
Bare minimum
In my case that service did the bare minimum.
I was a guest in a filthy place with bedbugs.
Called and informed the 2nd day after a horrific night, their response was very late, after 5 days they stepped in and the resolution wasn't explained at all, stayed 1 of the 5 nights, demanded photos after my checkout, not since i was at the property and proceed with no explanation why they will refund only 2 nights, that resolution came 5 days after checkout, so 10 days after the problem report.
Hope they will reorganize and be more responsive and fair.
24 August 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience falls far short of our standards, and we are taking your concerns seriously. We understand the frustration caused by the delayed response and the confusion surrounding the resolution. Please know we are reviewing this case to prevent similar occurrences in the future. We aim to be more responsive and transparent in all communications. Thank you for bringing this to our attention, and we truly hope to earn back your trust in the future.
YR Support
We appreciate YR's services
We appreciate YR's services. Bem from the resolution team is particularly amazing at his job.
Would recommend.
20 August 2024
Unprompted review
Reply from Your.Rentals
Thank you Lola, we will forward your message to Bem.
YR Team
Lidia
Lidia
Has been a great help to me setting our website up correctly.
Thank you
Amanda
19 August 2024
Unprompted review
Reply from Your.Rentals
Thank you Amanda for your kind words, I'll make sure Lidia know about them!
Reliability
Even in front of difficulties, they have honoured their commitment and taken full responsibility.
13 August 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words Gianni. We are glad to read your comment.
We keep working to improve our service and bring the true "all in solution" for vacation rental property managers and owners.
Best regards,
YR Team
It is always great experience and…
It is always great experience and support from Scott!
I love the Your Rental application.
14 August 2024
Unprompted review
Reply from Your.Rentals
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with Scott and that you love the Your.Rentals app. We’re here to keep making things even better for you!
Nice experience
Nice experience. Good follow up, all in all good support.
10 August 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words.
Excellent customer service
Excellent customer service, excellent way and fast handling how to resolve my issue.
28 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words and for taking the time to leave a review.
We had a problem with accommodation
We had a problem with accommodation. It was in very bad condition and it was not possible to stay in it. We found the new one and we get the refund for the desputed one in a week. The person in charge of our complaint was more than kind and patient. Honestly, I didn't expect that it would end easily or quickly.
Thanks for everything Nerea and Your.Rentals team.
17 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review about your experience with our accommodation. We are sorry to hear that you encountered a problem with the initial accommodation provided. We understand how frustrating and inconvenient that can be.
We are glad to hear that we were able to assist you in finding a new accommodation and that you received a refund for the disputed one within a week. Our team strives to provide prompt and efficient solutions for any issues that may arise during your stay.
We will make sure to pass along your kind words to Nerea and the rest of our team. We truly appreciate your understanding and patience in this matter.
It was our pleasure helping you and we hope to have the opportunity to host you again in the future.
Best regards,
Your.Rentals team
Juana very helpful and quick to respond
Had to change apartment location and your.rentals were very helpful. Juana was quick to reply to all my emails and questions. I would recommend your.rentals based on my experience. My issue was resolved without much hassle.
24 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service. Juana will be thrilled to know that she was able to assist you in finding a new apartment location without much hassle. We appreciate your recommendation and hope to have the opportunity to serve you again in the future. Thank you for choosing your.rentals!
Reply from Your.Rentals
Thank you for choosing Your.Rentals!
I was followed continuously until the…
I was followed continuously until the problem was resolved.
17 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for taking the time to leave a review! We are glad to hear that our team was able to provide you with helpful and efficient service.
Lidia has been really helpful
Lidia has been really helpful, he has helped me a lot in navigating the platform and showing me different features. Super happy about it!!
19 July 2024
Unprompted review
Reply from Your.Rentals
Thank you for your positive review! I'm glad I could assist you in navigating the platform and show you different features. It's always satisfying to hear that our efforts have been helpful to our users. Please don't hesitate to reach out if you need any further assistance. Happy using!
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