The hotel staff were really helpful on arrival, guiding us through our self check in. Our room was spacious, modern and clean with fresh linen and towels. The hotel was in a great location for... See more
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Good location of hotel close to transport links. Bed was comfortable but unfortunately what let the hotel down was the room had a bath and shower but when enquiring why the plug did not work was infor... See more
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The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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The staff was very helpful (especially Anastasia). The single room was clean and comfortable, though not quite large enough for doing morning exercises. No noise from outside; occasional exuberant fel... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
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10K reviews
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I prepaid $450 for one night for this…
I prepaid $450 for one night for this room. For that price, I expected luxury. The room was basic. My expensive booking didn't even include breakfast. The lobby was not that of a fancy hotel, it didn't even have ramps for your luggage (only steps).
My room was on the ground floor around the corner from the front desk. The child center across the street was very noise. My windows were frosted (for privacy), but it prevented a view of the street.
The room was extremely basic. The bathroom door did not open very much because it hit the bed. The air conditioner would not cool the room adequately. The plug above the bed could not be used because it was behind a pillow. No amenities were provided. There were water stains on the ceiling and marks on the walls. A separate tea kettle was not provided, and only two tea bags were in the room.
I can't possibly understand the high reviews written for this basic hotel or how it has a hotel star rating of more than two.
During this trip, I stayed in luxury hotels that were half the price of this one. This is a budget hotel at best, with a high price of a luxury resort. I wanted a nice room for the final night of my trip, and I ended up with the trashiest one and couldn't wait to leave.
11 September 2026
Unprompted review
everything very good
everything very good, except the mid-stay room cleaning. But considering we were the ones making a mess, it's acceptable.
1 September 2026
Unprompted review
I really enjoyed staying at Hotel…
I really enjoyed staying at Hotel Artemis hotel last week, the staff are lovely especially the receptionist great customer service. The breakfast was really nice I’ll give it as 10/10. The room is nice but the floor is a bit dirty and needs deep cleaning.
3 September 2026
Unprompted review
XO Park West - convenient and comforable
Very nice hotel (XO Park West) right by a tram stop which goes to Sloterdijk station one way (one stop, or an easy walk) and into the city the other way. The room was big enough for the two of us, beds were comfortable if a little higher than average and the bathroom well fitted out. We didn't try the breakfast. The reception staff when checking in were friendly and professional. There are a few restaurants as well as a Lidl very nearby. I would stay at this XO again and based on my experience would be happy to use another of their hotels in the future.
11 September 2026
Unprompted review
Tiny room
Tiny room.
We could hear the sound of the toilets flashing from the rooms of the upper floors
11 September 2026
Unprompted review
All you need in a convenient location
Check in and out was super simple, staff were friendly and appreciated that you could easily opt out of having the room cleaned where it wasn’t needed for such a short stay - the room and bathroom was clean and spacious, location was easy to get to via tram or bus, or only an hour walk into the more central part of Amsterdam.
Surprisingly quiet as well which was much needed after long days exploring!
6 September 2026
Unprompted review
Large spacious room
Large spacious room with very comfortable bed, smart TV. Clean room and bathroom. Helpful friendly staff.
10 September 2026
Unprompted review
Fantastic hotel very clean and modern
Fantastic hotel very close to excellent transport links. Convenient for airport and city centre.
Couple of minutes walk from supermarket.
Walked into city from here. Area peaceful and quiet.
Room and hotel spotless and the staff spoke English.
Outside of building drab but modern interior. Definitely recommend.
31 August 2026
Unprompted review
Breakfast is terrific, beds excellent, quiet
Breakfast is terrific, beds are great. Rooms in general are very quiet. They need better window blinds. They are difficult to operate or are often non-functioning.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Richard Scruggs,
Thank you for your review. We’re glad you found the breakfast terrific, the beds great, and the rooms in general very quiet.
We appreciate your note about the window blinds being difficult to operate or often non-functioning. Our reception is open 24 hours a day, and reporting this during your stay allows us to send maintenance right away or, if needed, move you to another room. Across our hotels in Amsterdam, we continuously review room features to keep stays comfortable and reliable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Well, my experience wasn't any better because of two employees.
As highlights, I would point out their back-office work—since they handled my written requests before I arrived—as well as the check-in process with a very attentive receptionist, the lovely room with comfortable beds, and the value for money. I would also like to highlight the Asian receptionists, who were fantastic in handling my questions.
The worst part of the hotel was the poor maintenance of the facilities; one elevator wasn't working, and the building was generally neglected. I must specifically highlight the deplorable way two staff members treated guests. There was a Black receptionist working the morning shift; while he is very professional, whenever I asked him something, I had to be quick because he would cut the conversation short. I told him the hand soap wasn't working, but when I returned that evening, it hadn't been replaced. He was annoyed by my questions and laughed at me when I asked if there was any alternative to taking a taxi on the day of the transport strike. On the day of checkout, it was 10:00 AM; he pointed out that checkout wasn't until 11:00 AM but then asked if I was checking out right then. He clearly wanted me to leave the hotel. You aren't cut out for reception work, even if you are very good at back-office tasks.Another really unpleasant thing about this receptionist was that when we were leaving, I waved to him, but he lowered his head to avoid acknowledging me. Your behavior as a receptionist was appalling.
However, the absolute worst customer service I have ever seen in a hotel came from the older Dutch waiter during our final breakfast. He works hard, but he is a disaster when it comes to dealing with guests. Yesterday morning, he approached me and rudely told me not to even think about leaving food on my plate or having so many plates on the table, claiming it created too much work for him. Why do you work there, then? Do you realize I am a customer and that you have a job thanks to customers like me? You have no right to disrespect me by rudely telling me not to leave food on the table. The sweet items were terrible, and I simply didn't want to drink the coffee I’d left—end of story. If you are going to criticize a customer, remember that they are the one paying your salary and you owe them respect. You lack the manners and social graces required for a public-facing role.
I am a hotel front office manager, and I could write this review on TripAdvisor, Google, or even social media—or report it to the hotel in my own country—to complain about this horrible experience with these two employees. I won't do that, as I don't want to escalate the matter further, but I am documenting my experience here on your website for the record.
7 September 2026
Unprompted review
Friendly and helpful staff
Friendly and helpful staff. Rooms comfortable. Breakfast good.
Tram stop right outside was great. Locale nearby has all you need.
Will definitely stay again
7 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
GORDON BROWN,
Thank you for your kind review. We're glad you found our staff friendly and helpful, the rooms comfortable, and the breakfast good. The tram stop right outside and a local neighbourhood with all you need make it easy to explore Amsterdam and settle in quickly.
We're happy to hear that you will definitely stay again. Across our hotels in Amsterdam, friendly service, comfortable rooms and convenient locations are the foundation of a reliable stay.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Very good big room
Very good big room. But my friend experience some coins going miss from our room beds comfy
10 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Meg,
Thank you for your feedback. We're glad you found the room very good and big, and that the beds were comfortable.
We're sorry to hear that your friend experienced some coins going missing from the room. Our reception is open 24 hours a day, and reporting this immediately would have allowed us to investigate right away, check housekeeping logs and, if needed, involve security. Across our hotels in Amsterdam, we take any concern about missing items seriously and use it to review our procedures and training.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Really impressed with the hotel
Really impressed with the hotel, check in was easy, room was spacious, very clean and had everything you needed for a short stay. Wifi was a good speed, 2 x chairs in the room complete with table for relaxing / enjoying coffee (room comes with a coffee machine and some pods, nice touch). Bed was big and comfortable. Shower room was modern, functional and also vert clean. Great hotel all round, would certainly stay again.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Derek Campbell,
Thank you for your wonderful review. We're really impressed that you found check-in easy, the room spacious and very clean, with everything needed for a short stay, good-speed Wi-Fi, two chairs with a table for relaxing or enjoying coffee (plus a coffee machine and some pods), a big and comfortable bed, and a modern, functional and very clean shower room.
Across our hotels in Amsterdam, these practical details — clean rooms, comfortable beds, reliable Wi-Fi and thoughtful in-room amenities — are what we focus on to make a stay simple and comfortable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Front desk staff was excellent and…
Front desk staff was excellent and friendly! Very clean hotel and newer! Wish it was closer to center of town, but i would stay here again based on newer and cleanliness!
28 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
KLFHNGR,
Thank you for your kind review. We're glad to hear that the front desk staff was excellent and friendly, and that you found the hotel very clean and newer — these are exactly the qualities we focus on for every guest in Amsterdam.
We understand that being closer to the centre of town would be convenient, and we appreciate that the newer condition and cleanliness still made you willing to stay here again. Our reception is open 24 hours a day, and good public transport connections make it easy to reach the centre quickly from our location.
For your next stay, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Wonderful Experience
We always enjoy our stay in your hotels when we visit Amsterdam! The rooms are exquisite and the staff are wonderful! Can’t wait to go back!
1 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
customer,
Thank you so much for your wonderful review. We're delighted to hear that you always enjoy your stay in our hotels when you visit Amsterdam, and that you find the rooms exquisite and the staff wonderful.
Knowing that you can't wait to go back means a lot to us. Across our hotels in Amsterdam, we aim to provide a reliable, comfortable base where guests can return year after year and feel immediately at home.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Me and my husband absolutely loved it
Me and my husband absolutely loved it. It was very close to the central with a bus. We got to know the area near our hotel, we had a shopping market, a kfc and lots of other things. This is our go to hotel now when we go again next time! Also thank you to the loveliest receiptionists we met there who were soooo helpful and smiley!
2 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Consumer,
Thank you so much for your wonderful review. We're delighted that you and your husband absolutely loved your stay, with easy access to the centre by bus, a neighbourhood that offered a shopping market, a KFC and lots of other things, and the loveliest receptionists who were so helpful and smiley.
Hearing that this is your go-to hotel for future visits means a lot to us. Across our hotels in Amsterdam, we aim to provide a reliable, friendly base where guests can quickly settle in and explore the city with confidence.
For your next stay, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Lovely clean room
Lovely clean room, there is self check in and the atmosphere is nice and welcoming.
The location is right outside a tram station making it easy to reach Amsterdam central and other locations.
24 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Angela Ssengooba,
Thank you for your kind words about the lovely clean room, the self check-in, and the nice, welcoming atmosphere. We're glad these elements made your stay in Amsterdam comfortable from the very first moment.
The location right outside a tram station is one of our key advantages, making it easy to reach Amsterdam Central and other locations quickly and conveniently. Our reception team is available 24 hours a day to support you whenever needed.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Great hotel
Great hotel, the location is very good there is a metro station 2 mins walk that gets you to the city center within 20mins. Clean, but unfortunately there was a bad odor coming from our bathroom. Other than that everything was fine
3 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Georgia Apostolou,
Thank you for your review and for highlighting the great location, with a metro station just 2 minutes' walk away that gets you to the city center within 20 minutes. We're glad you found the hotel clean and that, apart from the bathroom odor, everything was fine.
We're sorry about the bad odor coming from your bathroom. Our reception is open 24 hours a day, and reporting this during your stay would have allowed us to investigate immediately, arrange a deep clean or, if possible, move you to another room. Across our hotels in Amsterdam, we use feedback like yours to keep cleanliness and comfort consistent for every guest.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Fair room rate fair service
The location is a bit far from central station but there is tram arriving near hotel, it is convenience. The facilities all look very new, the room is clean. They early notice me there is strike on 9 Sep so i could manage my travel plan earlier, that is absolutely credit. The room rate is fair of the overall service.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chris Lam,
Thank you for your review and for noting that the location is a bit far from Central Station but convenient thanks to the tram arriving near the hotel. We're glad you found the facilities very new, the room clean, and the room rate fair for the overall service.
We appreciate your kind words about our early notice of the strike on 9 September, which allowed you to manage your travel plan in advance. Clear, proactive communication is part of the reliable experience we aim to provide to all guests at XO Hotels in Amsterdam.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Very bad experience
Very bad experience, rude staff, worst service ever, definitely not recommended at all
3 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ola Zakaria,
Thank you for sharing your feedback. We're sorry to read that your experience felt so disappointing. Based on the name provided, we were unable to locate a reservation in our system, so we can't see the specific details of your stay or which team members you interacted with.
If you're willing, please email us at info@xohotels.com with your booking reference, dates and hotel location. That will allow us to look into what happened and understand where things went wrong. Our reception teams across Amsterdam are available 24 hours a day, and reporting issues during a stay gives us the chance to resolve them immediately.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
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