The hotel staff were really helpful on arrival, guiding us through our self check in. Our room was spacious, modern and clean with fresh linen and towels. The hotel was in a great location for... See more
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Good location of hotel close to transport links. Bed was comfortable but unfortunately what let the hotel down was the room had a bath and shower but when enquiring why the plug did not work was infor... See more
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The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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The staff was very helpful (especially Anastasia). The single room was clean and comfortable, though not quite large enough for doing morning exercises. No noise from outside; occasional exuberant fel... See more
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About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
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Breakfast is terrific, beds excellent, quiet
Breakfast is terrific, beds are great. Rooms in general are very quiet. They need better window blinds. They are difficult to operate or are often non-functioning.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Richard Scruggs,
Thank you for your review. We’re glad you found the breakfast terrific, the beds great, and the rooms in general very quiet.
We appreciate your note about the window blinds being difficult to operate or often non-functioning. Our reception is open 24 hours a day, and reporting this during your stay allows us to send maintenance right away or, if needed, move you to another room. Across our hotels in Amsterdam, we continuously review room features to keep stays comfortable and reliable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Well, my experience wasn't any better because of two employees.
As highlights, I would point out their back-office work—since they handled my written requests before I arrived—as well as the check-in process with a very attentive receptionist, the lovely room with comfortable beds, and the value for money. I would also like to highlight the Asian receptionists, who were fantastic in handling my questions.
The worst part of the hotel was the poor maintenance of the facilities; one elevator wasn't working, and the building was generally neglected. I must specifically highlight the deplorable way two staff members treated guests. There was a Black receptionist working the morning shift; while he is very professional, whenever I asked him something, I had to be quick because he would cut the conversation short. I told him the hand soap wasn't working, but when I returned that evening, it hadn't been replaced. He was annoyed by my questions and laughed at me when I asked if there was any alternative to taking a taxi on the day of the transport strike. On the day of checkout, it was 10:00 AM; he pointed out that checkout wasn't until 11:00 AM but then asked if I was checking out right then. He clearly wanted me to leave the hotel. You aren't cut out for reception work, even if you are very good at back-office tasks.Another really unpleasant thing about this receptionist was that when we were leaving, I waved to him, but he lowered his head to avoid acknowledging me. Your behavior as a receptionist was appalling.
However, the absolute worst customer service I have ever seen in a hotel came from the older Dutch waiter during our final breakfast. He works hard, but he is a disaster when it comes to dealing with guests. Yesterday morning, he approached me and rudely told me not to even think about leaving food on my plate or having so many plates on the table, claiming it created too much work for him. Why do you work there, then? Do you realize I am a customer and that you have a job thanks to customers like me? You have no right to disrespect me by rudely telling me not to leave food on the table. The sweet items were terrible, and I simply didn't want to drink the coffee I’d left—end of story. If you are going to criticize a customer, remember that they are the one paying your salary and you owe them respect. You lack the manners and social graces required for a public-facing role.
I am a hotel front office manager, and I could write this review on TripAdvisor, Google, or even social media—or report it to the hotel in my own country—to complain about this horrible experience with these two employees. I won't do that, as I don't want to escalate the matter further, but I am documenting my experience here on your website for the record.
7 September 2026
Unprompted review
Friendly and helpful staff
Friendly and helpful staff. Rooms comfortable. Breakfast good.
Tram stop right outside was great. Locale nearby has all you need.
Will definitely stay again
7 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
GORDON BROWN,
Thank you for your kind review. We're glad you found our staff friendly and helpful, the rooms comfortable, and the breakfast good. The tram stop right outside and a local neighbourhood with all you need make it easy to explore Amsterdam and settle in quickly.
We're happy to hear that you will definitely stay again. Across our hotels in Amsterdam, friendly service, comfortable rooms and convenient locations are the foundation of a reliable stay.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Very good big room
Very good big room. But my friend experience some coins going miss from our room beds comfy
10 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Meg,
Thank you for your feedback. We're glad you found the room very good and big, and that the beds were comfortable.
We're sorry to hear that your friend experienced some coins going missing from the room. Our reception is open 24 hours a day, and reporting this immediately would have allowed us to investigate right away, check housekeeping logs and, if needed, involve security. Across our hotels in Amsterdam, we take any concern about missing items seriously and use it to review our procedures and training.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Really impressed with the hotel
Really impressed with the hotel, check in was easy, room was spacious, very clean and had everything you needed for a short stay. Wifi was a good speed, 2 x chairs in the room complete with table for relaxing / enjoying coffee (room comes with a coffee machine and some pods, nice touch). Bed was big and comfortable. Shower room was modern, functional and also vert clean. Great hotel all round, would certainly stay again.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Derek Campbell,
Thank you for your wonderful review. We're really impressed that you found check-in easy, the room spacious and very clean, with everything needed for a short stay, good-speed Wi-Fi, two chairs with a table for relaxing or enjoying coffee (plus a coffee machine and some pods), a big and comfortable bed, and a modern, functional and very clean shower room.
Across our hotels in Amsterdam, these practical details — clean rooms, comfortable beds, reliable Wi-Fi and thoughtful in-room amenities — are what we focus on to make a stay simple and comfortable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Front desk staff was excellent and…
Front desk staff was excellent and friendly! Very clean hotel and newer! Wish it was closer to center of town, but i would stay here again based on newer and cleanliness!
28 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
KLFHNGR,
Thank you for your kind review. We're glad to hear that the front desk staff was excellent and friendly, and that you found the hotel very clean and newer — these are exactly the qualities we focus on for every guest in Amsterdam.
We understand that being closer to the centre of town would be convenient, and we appreciate that the newer condition and cleanliness still made you willing to stay here again. Our reception is open 24 hours a day, and good public transport connections make it easy to reach the centre quickly from our location.
For your next stay, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Wonderful Experience
We always enjoy our stay in your hotels when we visit Amsterdam! The rooms are exquisite and the staff are wonderful! Can’t wait to go back!
1 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
customer,
Thank you so much for your wonderful review. We're delighted to hear that you always enjoy your stay in our hotels when you visit Amsterdam, and that you find the rooms exquisite and the staff wonderful.
Knowing that you can't wait to go back means a lot to us. Across our hotels in Amsterdam, we aim to provide a reliable, comfortable base where guests can return year after year and feel immediately at home.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Me and my husband absolutely loved it
Me and my husband absolutely loved it. It was very close to the central with a bus. We got to know the area near our hotel, we had a shopping market, a kfc and lots of other things. This is our go to hotel now when we go again next time! Also thank you to the loveliest receiptionists we met there who were soooo helpful and smiley!
2 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Consumer,
Thank you so much for your wonderful review. We're delighted that you and your husband absolutely loved your stay, with easy access to the centre by bus, a neighbourhood that offered a shopping market, a KFC and lots of other things, and the loveliest receptionists who were so helpful and smiley.
Hearing that this is your go-to hotel for future visits means a lot to us. Across our hotels in Amsterdam, we aim to provide a reliable, friendly base where guests can quickly settle in and explore the city with confidence.
For your next stay, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Lovely clean room
Lovely clean room, there is self check in and the atmosphere is nice and welcoming.
The location is right outside a tram station making it easy to reach Amsterdam central and other locations.
24 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Angela Ssengooba,
Thank you for your kind words about the lovely clean room, the self check-in, and the nice, welcoming atmosphere. We're glad these elements made your stay in Amsterdam comfortable from the very first moment.
The location right outside a tram station is one of our key advantages, making it easy to reach Amsterdam Central and other locations quickly and conveniently. Our reception team is available 24 hours a day to support you whenever needed.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Great hotel
Great hotel, the location is very good there is a metro station 2 mins walk that gets you to the city center within 20mins. Clean, but unfortunately there was a bad odor coming from our bathroom. Other than that everything was fine
3 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Georgia Apostolou,
Thank you for your review and for highlighting the great location, with a metro station just 2 minutes' walk away that gets you to the city center within 20 minutes. We're glad you found the hotel clean and that, apart from the bathroom odor, everything was fine.
We're sorry about the bad odor coming from your bathroom. Our reception is open 24 hours a day, and reporting this during your stay would have allowed us to investigate immediately, arrange a deep clean or, if possible, move you to another room. Across our hotels in Amsterdam, we use feedback like yours to keep cleanliness and comfort consistent for every guest.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Fair room rate fair service
The location is a bit far from central station but there is tram arriving near hotel, it is convenience. The facilities all look very new, the room is clean. They early notice me there is strike on 9 Sep so i could manage my travel plan earlier, that is absolutely credit. The room rate is fair of the overall service.
9 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chris Lam,
Thank you for your review and for noting that the location is a bit far from Central Station but convenient thanks to the tram arriving near the hotel. We're glad you found the facilities very new, the room clean, and the room rate fair for the overall service.
We appreciate your kind words about our early notice of the strike on 9 September, which allowed you to manage your travel plan in advance. Clear, proactive communication is part of the reliable experience we aim to provide to all guests at XO Hotels in Amsterdam.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Very bad experience
Very bad experience, rude staff, worst service ever, definitely not recommended at all
3 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ola Zakaria,
Thank you for sharing your feedback. We're sorry to read that your experience felt so disappointing. Based on the name provided, we were unable to locate a reservation in our system, so we can't see the specific details of your stay or which team members you interacted with.
If you're willing, please email us at info@xohotels.com with your booking reference, dates and hotel location. That will allow us to look into what happened and understand where things went wrong. Our reception teams across Amsterdam are available 24 hours a day, and reporting issues during a stay gives us the chance to resolve them immediately.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Great time at XO Couture
We had a lovely time at XO Couture. The staff were very efficient and helpful. We arrived early was and was able to use the luggage room. Transport links were great for trams and metro into the centre and airport. The triple room was spacious and bathroom with shower was very clean and also spacious. Overall, we had a fantastic trip. Would recommend.
25 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jennifer Moore,
Thank you for your lovely review of XO Couture. We're delighted that you had a fantastic trip, with efficient and helpful staff, the possibility to use the luggage room on early arrival, great transport links for trams and metro into the centre and to the airport, and a spacious triple room with a very clean and spacious bathroom with shower.
Providing a comfortable, clean and well-connected base in Amsterdam is exactly what we aim for at XO Hotels. Many guests choose us for this combination of space, cleanliness and reliable service.
For your next stay, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
We had a very pleasant stay
We had a very pleasant stay. The staff were friendly, welcoming and always helpful throughout our visit. The room was clean and comfortable, and the beds were particularly comfortable, making for a great night’s sleep. Overall, we really enjoyed our stay and would happily recommend the hotel to others. We would definitely stay here again.”
2 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Tracy,
Thank you for your wonderful review. We're delighted to hear that you had a very pleasant stay, with friendly, welcoming and always helpful staff, a clean and comfortable room, and particularly comfortable beds that made for a great night's sleep.
Providing a reliable, comfortable base after a day exploring Amsterdam is exactly what we aim for at XO Hotels. Many guests choose us for this combination of friendly service, clean rooms and good value in a convenient location.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Very disrespectful service at Xo Hotels Park West Amsterdam
One of the worst hotel experiences I have had, mainly because of the reception staff.
We arrived around 12:00, before the 15:00 check-in time. The hotel advertises free luggage storage for early arrivals, and I had also indicated this when booking.
The younger male receptionist, with black hair, a heavier build and black-framed glasses, was cold and unfriendly from the beginning. He told me the luggage room was completely full and told me to take everything back to my car. I did so without arguing.
When I returned, the luggage-room door was open while another family was collecting their bags. I could clearly see inside, and a large part of the room was empty. So I had just been told it was “full” when it clearly was not. I found this extremely disrespectful and unacceptable.
When we returned around 18:00 to check in, the experience became even worse. We were two families travelling with children aged around two and three. The female receptionist, a younger-to-middle-aged woman with black hair and a fuller face, reacted very negatively to the children playing and making some noise. She looked visibly irritated, complained that she could not hear because of them, and remained cold and unfriendly throughout the check-in.
There is a big difference between politely asking parents to keep the noise down and making families with small children feel unwanted.
After these two incidents, I cannot prove what motivated their behaviour, but I was left with a strong feeling that there may have been a racist or discriminatory element to the way we were treated.
Basic hospitality, honesty and respect were completely missing. I would absolutely not stay here again.
31 August 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
MO,
Thank you for taking the time to share your experience. We are sorry to read that your impression of our service was not a positive one, as providing a welcoming environment for all our guests is very important to us.
After discussing the situation with the colleagues involved, we would like to provide some additional context.
Regarding the luggage storage, you asked whether your luggage could be left in our luggage room after parking your cars. At that moment, the luggage room was already close to capacity. We were still expecting departing guests to collect their belongings, while many new arrivals were also expected before the official check-in time of 3:00 PM.
For that reason, our colleague suggested an alternative that he believed might be more convenient for your families. Since you were arriving by car and travelling with young children, he explained that you could leave your luggage in the vehicle and, after check-in, bring it directly to your room using the elevator from the parking garage. This would avoid carrying luggage back and forth and would also help prevent overcrowding in the luggage room. The suggestion was intended as a practical option, not as a refusal. The choice remained entirely yours, and after the explanation you indicated that this was acceptable.
Concerning the check-in later that day, our colleague recalls a moment where it was genuinely difficult to hear what was being said because of the noise level around the reception desk. Several children were running and playing nearby, and at one point a child screamed loudly close to the desk, causing her to react with surprise. When asked what the issue was, she simply explained that she was having difficulty hearing the conversation. At no point was there any intention to make your children or your family feel unwelcome.
We are therefore concerned to read the suggestion that the interactions may have been motivated by racism or discrimination. We take such allegations extremely seriously. Having reviewed the matter, we have found no indication whatsoever that either colleague treated you differently because of your nationality, ethnicity, background, or any other personal characteristic. The explanations given were based solely on operational circumstances and communication challenges at the time.
We regret that these interactions left you with a negative impression, as this was certainly not our intention. While we understand that perceptions can differ, we do not agree that the events occurred in the manner described in your review.
Nevertheless, we appreciate your feedback and will continue working to ensure that all guests feel welcome, respected, and well informed throughout their stay.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Reply from XO HOTELS AMSTERDAM
Jessica DITO,
Thank you for your kind words about our smiling and helping staff and the easy access to the hotel. These are exactly the things we aim to get right for every guest in Amsterdam.
Our reception team is available 24 hours a day, ready to assist with directions, transport tips and any request that comes up during your stay. Many guests choose XO Hotels for this combination of friendly service, convenient location and reliable comfort.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
I would really recommend this hotel
I would really recommend this hotel. The location is a little out of the city centre, but has a tram stop outside with great links to the museum quarter and the 9 streets. It's also very accessible from the airport via Slotterdijk Station (short walk or one tram stop). The hotel was very clean, the room was very comfortable. The staff are very friendly and helpful.
4 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Helen,
Thank you for your recommendation and for highlighting the location just outside the city centre with a tram stop outside, offering great links to the museum quarter and the 9 streets, as well as easy access from the airport via Sloterdijk Station (a short walk or one tram stop). These connections make it simple to explore Amsterdam while staying in a quieter area.
We're glad you found the hotel very clean, the room very comfortable, and the staff very friendly and helpful. Across our hotels in Amsterdam, clean rooms, comfortable beds and friendly service are the foundation of a reliable stay.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Nice room
Nice room, nice bath, nice people. But please tell your housekeeping if someone booked late checkout. They woke me up too early.
5 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Danonym,
Thank you for your review and for the kind words about the nice room, nice bath and nice people. We're glad these elements made your stay in Amsterdam pleasant.
We're sorry that housekeeping woke you up earlier than expected despite your late check-out. Our reception is open 24 hours a day, and letting us know at the moment it happened would have allowed us to correct the mistake immediately and ensure your rest was not disturbed. We will share your feedback with our housekeeping team so that late check-out times are clearly visible and respected across all rooms.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
We would love to give you a 5-star…
We would love to give you a 5-star rating, as the hotel is comfortable, well-connected to the airport and city center by public transport, and features spacious, well-equipped rooms and a fantastic breakfast. However, the worn-out, frayed towels do not live up to the hotel's standard. It’s a shame.
6 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Daniel Vanaclocha Navalon,
Thank you for your thoughtful review and for recognizing the comfortable rooms, excellent public transport connections to the airport and city center, spacious well-equipped rooms, and fantastic breakfast. We truly appreciate your kind words about what worked well during your stay.
We're sorry that the worn-out, frayed towels did not meet the standard you expect from XO Hotels. Towels in good condition are part of the comfortable experience we aim to deliver every day. Our reception is open 24 hours, and reporting this during your stay would have allowed us to replace the towels immediately or, if needed, change the room.
We take feedback like yours seriously and use it to review our housekeeping routines and replacement cycles across our hotels in Amsterdam, so that comfort and consistency remain reliable for all guests.
For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Nice stay
The breakfast was very good, the beds were large, and the bathroom was stylish and spacious. Unfortunately, the room faced the lobby, and the windows could not be opened; air circulation relied solely on the air conditioning system. There was a thick layer of dust on the coat rack and mirror, making it impossible to put down any clothes—housekeeping needs to improve in this regard. There is no wardrobe.
4 September 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ulrike Dietz,
Thank you for your detailed feedback. We're glad to hear that the breakfast was very good, the beds were large, and the bathroom was stylish and spacious — these are elements we work hard to keep consistent for our guests in Amsterdam.
We're sorry that the room faced the lobby, the windows could not be opened, and air circulation relied solely on the air conditioning. We also regret the thick layer of dust on the coat rack and mirror, and the lack of a wardrobe. Our reception is available 24 hours a day, and reporting this during your stay would have allowed us to clean immediately, check the air conditioning settings, or, if possible, offer a different room. Across our hotels, we use guest comments like yours to review housekeeping routines and room setups so that comfort and cleanliness remain reliable.
For future bookings, guests who reserve directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
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