Wheelbase Reviews 

We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the LOC 2 weeks later when I got it, they redeemed it immediately and refunded my deposit at the same time. I could have got the bike delivered 48 hour’s later however I requested some accessories were fitted, which they ordered and fitted and delivery ended up being 2 days after that. Matt could not have been more helpful. I would not hesitate to purchase from Wheelbase again, even though I live in Glasgow.

Amazing customer service, product was good and the delivery was swift.

The whole buying experience was very simple. The price was very competitive and delivery very fast.
A great company to deal with!

Good price and easy to order

Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal and discussed the issues. They didn’t try to exaggerate the damage or upsell extra work, they seemed to be very honest about it. They didn’t try the agreed work and I was able to pick the bike up the next day. Great communication and level of service, hassle free.

Quick delivery and product looks great 👍🏻

I had excellent follow up customer service from John. Great company to deal with.

Very quick delivery. Best available price on product (in sale)

Great communication and service. Although I would prefer if the delivery company wasn't dx as that was quite messy.

Delivered on time as stated. Thanks

I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also talked me through some specifics to the dismantling and maintenance of the bike. I then test rode the bike around the block several times and confirmed that it was definitely the correct bike for me. Visiting the store in Staveley also worked well as an excuse to detour through the Lakes and make a bit of a day of it. I was very happy with the price I paid and will be back for a tune up (and ride) in the area soon.

Great service . Helpful when phoned with query

I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was incredibly simple – all I had to do was fit the front wheel and the saddle and it was ready to ride.

The bike was also on a great deal compared to other websites, making it excellent value for money. The ordering process was smooth, delivery was efficient and everything arrived in perfect condition.

I would definitely recommend Wheelbase to anyone looking for a great price and fast, reliable service. I’ll happily shop with them again.

I had a fantastic experience buying my new Colnago V5RS from Wheelbase, Ilkley. From the moment I walked in, Dom were welcoming, knowledgeable, and genuinely passionate about cycling. Dom took the time to explain the differences between the various Colnago models, answered all of my questions in detail, and helped me choose the bike that was the perfect fit for my needs without any pressure.

The bike was professionally built, thoroughly tested, and handed over in immaculate condition. Theo took the time to ensure the bike was correctly set up for me and offered helpful advice on maintenance and getting the most out of it.

It’s refreshing to find a local bike shop that combines exceptional customer service with honest, expert advice. I couldn’t be happier with my purchase and the overall experience. I highly recommend Wheelbase to anyone looking for quality bikes, outstanding service, and a team that truly cares about their customers!

Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!

Prompt service. Would be even better if you send an email to confirm delivery dispatched.

Avoid at all costs. Terrible customer service. I was told I could bring bike for repair and it would be looked at immediately if I could get there with 30 minutes. I was there in 10, but was then told it would have to wait until next day. When I phoned the following day, a most uninterested Workshop Manager told me it would be at least a two week wait and there was no way it would be even looked at before then, his attitude dismissive to the point of rudeness. When I went to retrieve the bike, the level of customer service was appalling: completely ignored by first employee, then greeted with a literal grunt by the second one. Astonishingly terrible service, attitude and information.

Very impressed. Ordered one day and delivered the next. Great products delivered by witchcraft. Fabulous.

Decided to purchase my first set of wheels and tire package after my own need replaced/repaired.
Reached out by email to ensure correct fitment and had questions regarding payment plan via klarna.
A gentleman Dave Hurst replied and even offered package for cheaper than originally priced.
Upon choosing alloy & tire package Dave called personally after ordered stating tyres I chose wouldn't be in until Monday although I had hoped to receive for Saturday, he found different tyres same specs and the complete order arrived today 2 days after order.
My new wheels are on and I'm over the moon with them they look class.
One of the best customer experiences I've ever had so quick and easy.
Would 100% recommend absolutely thrilled!

Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI process easy to navigate. The bike arrived well packaged and in perfect condition. Really happy with the overall experience and would definitely recommend Wheelbase to anyone looking to buy a quality bike online.