Well Pharmacy Reviews 

36,737
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online ordering process extremely simple, convenient, and efficient for managing repeat prescriptions. People often praise the staff for being very polite, supportive, and professional during consultations. Consumers also appreciate the prompt delivery service and helpful tracking updates provided after dispatch. However, some customers also noted occasional delivery delays, missing paperwork, or long waiting times for their orders. Some reviewers experienced frustrating communication gaps when trying to track down delayed or missing medications. A few individuals mentioned receiving incomplete shipments or experiencing issues with specific product reactions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that their medication generally arrives on... See more

Service

Consumers find service to be a remarkably efficient and reliable pharmacy experience, frequently praising... See more

Order

Customers expressed general satisfaction with the order process, highlighting that prescriptions are easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very helpful, friendly,... See more

Product

People report ambiguous experiences with product, as some customers praise smooth deliveries and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very knowledgeable about all products and very polite when speaking to the staff. Should however give a clear contact details. As I needed to ask a question and did not know how to get in touch so I... See more

Company replied

Rated 4 out of 5 stars

Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time

Company replied

Rated 4 out of 5 stars

Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.

Company replied

Rated 5 out of 5 stars

The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs. The face-to-face before dispatch was a pleasure. New "nurse" was so... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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4.3

All reviews

(36,737)

4,938 reviews in the last 12 months

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Rated 3 out of 5 stars

Easy to order, but.

Easy to order, but the messaging service is poor. I get emails to advise the prescription has not been signed by my surgery, when it has. I get emailed to state that the order has been cancelled due to a lack of approval by my surgery even after I have received my tablets!!!!

21 September 2026
Rated 5 out of 5 stars

5 stars or if preferred 10/10

Ive been with Well for a couple of year and them taking care of my medication. I dont even think about it now as its in safe hands. Any short delays are Surgery based and not anything to do with well.. i will continue to use and i recommend anyone to use their service. 5 star or 10/10 rating if you prefer- should be used for them

21 September 2026
Rated 1 out of 5 stars

Well chemist on Stanley Rd Garndiffaith

Well chemist on Stanley rd, Garndiffaith, pontypool is by far the worst branch I have ever used.

I have never had to fight a chemist for my medication, if your medication isn't there when it should be they just shrug at you and give you the "I don't care tone"

I've had to go without strong opioid all weekend a number of times, it really makes you ill - I wouldn't be surprised if someone has died of a heart attack from going cold turkey because of these people.

These people have no system (or not one that works) if this is happening at this branch how many other branches is it happening at?

I was in there 5 minutes the one day and they were all gossiping out the back.

I got irate in there yesterday because they mucked up my medication again and the manager was grinning the whole time then some dumpy woman came out giving attitude and shouting so she was also told where to go.

Common sense and professionalism would tell you when a customer is irate you do not antagonise the situation by shouting and giving attitude.

They also talk about customers when they leave the shop and it really is not professional.

You need male staff in these places to even out the balance in order for them to run properly because ladies today generally gossip and bully and it's always a toxic environment to work/be in (it's the same in nursing/care work where most of the workforce are female)

I was in there the one day for 6 minutes before anyone came to the counter and they were gossiping about where they were going for tea and what colour hair they got at the hairdressers.

I have never witnessed such a bunch of cowboys in a chemist in all my years, constantly misplacing prescriptions so you have to keep calling your doctor.

Just bad attitude all round, I have now signed myself up to a online delivery chemist elsewhere.

If I could give them 0 stars I would, awful experience.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

They remind you how long since your…

They remind you how long since your last order, which promoting me to reorder in time so I don’t run out !

19 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Rated 1 out of 5 stars

Very slow to prepare prescription

Very slow to prepare prescription

16 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 2 out of 5 stars

0/10

It's a good app but wish i could change it from white mode to dark mode but that's why i won't use the app anymore if it gets dark mode i will give 5 star's

25 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 5 out of 5 stars

Quick

Quick delivery, updates and straight forward

14 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

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