Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
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Reviews shaping this summary
Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37K reviews
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Medication was delivered promptly by…
Medication was delivered promptly by Royal Mail to my safe place.
7 September 2026
Missing drugs
Got my prescription but one drug missed until reminded them .... not good when signed off by my Dr!!
7 September 2026
Excellent quick friendly service
Excellent quick friendly service. Best pharmacy around.
12 September 2026
Unprompted review
Expensive with delivery charge
I visited a local Well pharmacy for one small item that they were unable to supply. I found the same item at the on-line Well pharmacy site but there was no click-and-collect option. so I had to pay almost as mush for delivery as for the item. Perhaps Well should better integrate their on-line and in-person offerings
3 September 2026
Easy ordering and nice product
7 September 2026
Cannot receive prescription
I phoned Well Online who said my prescription was released, but when I went to the pharmacy in person it had not been released. Whenever I have tried to pay for my prescription online, the payment is rejected even though my card is working, so I still cannot receive my prescription.
12 September 2026
Unprompted review
I am very impressed with the way the…
I am very impressed with the way the company followed up on my prescription with the GP and giving me the feedback and making sure that I receive my medication on time.
7 September 2026
Takes absolutely ages to post out…
Takes absolutely ages to post out prescriptions, you have had the prescription back from the doctors for a week, and still not sending the prescriptions! This service is only ok if you don’t need regular medication as a type 1 diabetic unfortunately I do! And constantly need to order repeats, just a wait of over two week to receive it is a joke!
26 August 2026
I get reminders telling me to order I…
I get reminders telling me to order I then do my orders and within. Days my order is delivered no problem with there great service thank you
3 September 2026
Flu vaccination booking doesn't work
Booked a flu vaccination online at Well+ Pharmacy in Old Marston, Oxford for 9am. They didn't turn up till 5 past 9 and then said they had no idea about the online booking and don't start flu vaccinations for another month. Very unapologetic
12 September 2026
Unprompted review
Always late on deliveries
7 September 2026
The service is very inconsistent
The service is very inconsistent.
Sometimes from receiving the prescription from my doctors the order can be processed within 2 days then other times its 7 days and its still in preparing to send. The online help is abysmal nobody ever answers any questions on the chat facility
Will be changing to another online pharmacy
12 September 2026
Unprompted review
A safe and secure place to buy weight loss meds
A safe and secure place to buy weight loss medication. I like the fact that I had to meet with a clinician and will have regular reviews. Very quick delivery once accepted. Reasonable price compared to other places.
2 September 2026
I have nearly run out of tablets and…
I have nearly run out of tablets and they still not her it’s been 10 days now
2 September 2026
Not happy
Made an appointment for 17:45 on the 10th September 2026 for a flu vaccination at the Blaenavon pharmacy. Appointment confirmation email received, follow up reminders received. Turned up for my vaccine, and was told they know nothing about it and didn’t even have the vaccine there. Won’t be booking again with Well.
10 September 2026
Unprompted review
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