Well Pharmacy Reviews 

The video and then telephone consultation with the pharmasists is excellent, helpful advice, encouraging and very non pushy.
The Well website had a telephine number for queries and deliveries, it didn't work.
I was offered a discount code as a repeat customer but that didn't work. I used a diffrrent telephone number and was told it would be sorted out and I would be emailed. That took two days to arrive and the discount code still did not work.

Great service, they do everything including delivering it to your door, easy if you have a busy lifestyle or can't get out easily

just so easy to get prescription no hassle really good service quick and reliable

Love how easy it is to use, really good.

I have been collecting my prescription for a long time but when I order it this month they just put it through as delivery. I was unsure about this as I had always collected my prescription. The I got a msg saying it was out for delivery and was delivered today. Very happy with this device. Thank you.

Which efficient service

Easy to order and quick delivery

Quick delivery

Wells pharmacy is reliable and helpful, they also let you know when they will be delivered to your address,

Cheaper than anywhere else and delivered very quickly.

All was good apart from not receiving email confirmation of order. Did check Junk.

Yes that's good 😊 happy days you are very good 👍 at your job Thank you very much ❤️

Great service

My first time using well on line and it's been a disaster, 3 prescriptions ordered on 21st August now 1st September and still not arrived. Some of these weren't dispatched until 28th August, how can it take 7 day's to dispatch and still some have not been received.

Great service keep up the fantastic work 10/10

reliable advice from the pharmacist Winifred

Good service, but the app could be much better

Overall, my experience with Well Pharmacy has been good. The prescription service works, communication has been satisfactory, and having the option of home delivery or collection is convenient.

Where I think Well could significantly improve is its app and overall user experience.

I was a long-term user of Echo, later LloydsDirect, and despite being an older prescription app, Echo remains one of the best examples of how this type of service should work. It was simple, clean and focused on one main purpose: managing and ordering your prescriptions with as little effort as possible.

The Well app works, but it still doesn't have quite the same simplicity or polished user experience that Echo managed to achieve years ago. There are areas where navigation and prescription management could be more intuitive, and the whole process could require fewer steps and less manual interaction.

For something people may need to use every month — particularly older patients or anyone managing several repeat medications — simplicity really matters. The best healthcare apps should almost disappear into the background: open the app, see your medications, select what you need, order them, and clearly see what is happening with the prescription.

Well already has the important part right: a useful prescription and delivery service. With further investment in the app's UX, particularly taking some inspiration from the simplicity of the original Echo app, it could become an excellent service rather than simply a good one.

Good pharmacy service overall — but there is definitely room to make the digital experience much better.

I had to get an emergency doesage beacuse it didnt come in time had one left and couldnt risk the delivery timing. And i didnt sign up for well pluss so i dunno how that happened.

Always treated politely and efficiently.