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Well Pharmacy Reviews 

36,698
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 4,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online ordering process extremely simple, convenient, and efficient for managing repeat prescriptions. People often praise the staff for being very polite, supportive, and professional during consultations. Consumers also appreciate the prompt delivery service and helpful tracking updates provided after dispatch. However, some customers also noted occasional delivery delays, missing paperwork, or long waiting times for their orders. Some reviewers experienced frustrating communication gaps when trying to track down delayed or missing medications. A few individuals mentioned receiving incomplete shipments or experiencing issues with specific product reactions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that their medication generally arrives on... See more

Service

Consumers find service to be a remarkably efficient and reliable pharmacy experience, frequently praising... See more

Order

Customers expressed general satisfaction with the order process, highlighting that prescriptions are easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very helpful, friendly,... See more

Product

People report ambiguous experiences with product, as some customers praise smooth deliveries and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very knowledgeable about all products and very polite when speaking to the staff. Should however give a clear contact details. As I needed to ask a question and did not know how to get in touch so I... See more

Company replied

Rated 4 out of 5 stars

Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time

Company replied

Rated 4 out of 5 stars

Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.

Company replied

Rated 5 out of 5 stars

The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs. The face-to-face before dispatch was a pleasure. New "nurse" was so... See more

Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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4.3

All reviews

(36,698)

4,884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It was my first order from Well…

It was my first order from Well Pharmacy & everything worked out well. With tracking of what’s happening I think it’s a brilliant idea to keep the patient up to date. It’s early days & it went smoothly. Thank you Well Staff for your care & support. Norah

9 September 2026

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