Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Late delivery and I had to phone to…
Late delivery and I had to phone to confirm when. Only notified on the tracker on the delivery day not before.
25 August 2026
Not bad service but it takes a while…
Not bad service but it takes a while for the medication to be dispatched I carnt blame well pharmacy for it taken a very long time for the prescription to get to them and I carmt blame well pharmacy for the delivery taking a while people can only blame well pharmacy for it being dispatched
21 August 2026
Great service
Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
28 August 2026
I am so glad I found this service
I am so glad I found this service. I've used it for years and would never go back to getting my medicine any other way now
25 August 2026
Delivered on time
25 August 2026
I have not received my order of the 8th…
I have not received my order of the 8th of August please complete this my medication is running out.
24 August 2026
My recent presciption has taken 9 days…
My recent presciption has taken 9 days so far from when it was sent to them. I don't understand the delay as there is nothing unusual in my meds. I'm going to change, which is a smame as I've been using them since they were the Coop.
30 August 2026
Unprompted review
Very prompt delivery and very pleased…
Very prompt delivery and very pleased with the item.
24 August 2026
Good price, good delivery on Kardia Mobile…
The price was the best I could find and it was delivered in two days
19 August 2026
Great service thanx
24 August 2026
Easy to use
Easy to use, prompt delivery.
I come to Well, from different provider, who made it harder, not easier.
20 August 2026
Order dealt with promptly
Order dealt with promptly, and once relevant medical questions checked, quick delivery. Happy with service.
24 August 2026
I’m now changing from Well due to their…
I’m now changing from Well due to their very slow deliveries. My latest order has been with them 7 days now, it was sent from my GP 7 days ago and they are still preparing it to send 7 days later.. you will note my highlighting 7 DAYS. It’s ridiculous. Once they send it they use Royal (snail) mail 2 day service which always takes 4 days minimum. I would avoid them. They are too big and don’t seem to care about the individual. You get little or no feedback from them. I am now out of medication due to this.
28 August 2026
Unprompted review
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