Well Pharmacy Reviews 

36,624
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,013 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth overall service and convenience. Customers frequently mention that the digital ordering process is exceptionally simple, user-friendly, and seamlessly paired with a prompt, reliable delivery service. People also appreciate the genuinely helpful local staff and thorough professional consultations that make managing ongoing health needs completely straightforward. Some reviewers were not happy with occasional delivery delays and long wait times when trying to promptly receive their prescribed items. Consumers additionally noted that getting urgent status updates or securing timely approvals for repeat medications can sometimes take much longer than expected.

What people talk about most

Delivery service

Consumers find delivery service to be positive and reliable, noting that packages frequently arrive quickly... See more

Service

Customers consistently note positive experiences with service, mentioning that purchasing is easy and orders... See more

Order

Clients share positive opinions on order, highlighting the simple process and clear website that make... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, polite, and professional... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻

Company replied

Rated 4 out of 5 stars

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 4 out of 5 stars

Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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4.3

All reviews

(36,624)

4,807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Most rude staff ever

Most rude staff ever.
One specific lady works there who is so rude it's unreal. Bottesford pharmacy. After phoning to see if my prescription was ready her first words were. How do I know ,in a rude attitude. She said I'm so busy with hundreds of things to do I can't do it all. I gave my name . She said no nothings here.although it was there as I was told the day before. I said I need them as I'm not supposed to stop them. Her awfull attitude was "go else were" and put the phone down. For some one working in that environment dealing with mental health patients she is absolutely not the right person and should be sacked as this wasn't the first time. Disgusting behaviour.

16 September 2026
Unprompted review
Rated 1 out of 5 stars

Went to collect much needed meds to be…

Went to collect much needed meds to be told they didn’t have them go phone around other chemists to see where you can get them. No explanation or obviously too much bother to check their system to see if another Well Chemist had them in stock, this has happened on a number of occasions.
Boots were very helpful, granted they did not have them as apparently a problem with the supplier but did check to see where I could source them.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Very smelly ( fishy odour)

Very smelly ( fishy odour) . My baby has got rashes all over the body after applying this oil. Contacted customer service for the return of another bottle of unopened oil but there is no response from them . Very disgusting!

4 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

Doesn’t arrive within time scale not…

Doesn’t arrive within time scale not prioritised

10 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Always prompt service

Always prompt service , excellent for online delivery, any problems always dealt with straight away very helpful.

11 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Rated 5 out of 5 stars

Great service

Great service

10 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Rated 1 out of 5 stars

Where do you want to start.

Where do you want to start.
You sent two items last week then after 14 days you sent 8 items, half the duplicated order.

7 September 2026
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

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