Veepee France Reviews 30,478

There was an error with the delivery company which happened to be the Spanish Post Office. They sent my purchase back and I was never notified until VeePee told me about the return.
The customer service department was excellent. They manage the situation and exceeded my expectations of rectifying my purchase.

Maria del Valle from customer service department went a step further and called me on my mobile to make sure my issue I had with the order was clearly understood so she could help me resolve the issue.

I will continue to be a Loyal customer and encourage anyone to buy from them.

quick, accurate, great quality of the item

Never had an issue with their services. Ordered many times and saved a lot of money!!
Their customer service is amazing and u can find a lot of great deals

Finding always the best products and for such a bargain. Everything is easy and you can easy return the products in case it does not fit you. I recommend !!!

I like it so much, i will buy from them again

Very bad delivery, the product was crumpled, not ironed, packaging was non impressive and looked very cheap and shabby. Disappointed

Good deals on many different brands, often enough they are recurring. Only issue is the terrible return policy if not 5 stars. They sent me the wrong item and expected me to pay to return it for a refund not the shipping or keep it and get a ten euro voucher with a very limited expiration date it was worth more than ten euros. They have gotten better since or it depends on who you get because the last time I had a damaged item they refunded it in full, it did cost less than ten euros maybe that's why... So great site as long as there is nothing wrong with your order. I would recommend them.

Overall ok but the delivery service was imposed in my case, and I didn't enjoy. I would like to at least chose where I will take my package.

La photo de l'article ne correspondait pas vraiment.
Frais de retour à ma charge !

It's my favourite online discount web, I've been buyng there for 10 years now. Items for myself but also a lot of presents, tickets to shows, stuff for my house. I can find almost everything there. Checking every day theirs promos)!

After more than two decades as a Veepee member, I faced a return issue that the company refused to resolve. One item from a parcel they confirmed receiving was denied, while others were refunded. Customer service stretched the case across months with repetitive messages and no investigation, then refused the refund entirely. The experience showed a lack of accountability and consistency that ultimately forced me to close my account after 21 years.

Package returned to Veepee - 0 refund 0 reply

Package worth 129Euros returned to Veepee according to the tracking number. No refund no contact so far. impossible to get any feedback from their portal or worse they do it on purpose to not send a copy of your claim by email. Think 3 times befor ordering. Have been using Veepee the last 10 years but it is not what it was anymore. Thief

Absolute robbers!

Do not buy from these people unless you want to spend hours on the phone trying to find someone who actually cares about your complaint and wish to spend months waiting for a refund.

I have never experienced such bad customer service from a company and I absolutely do not recommend anyone to buy from them.

The product is of poor quality, it doesn’t even seem like it comes from Zara. The finishing of the dress is not well done at all. I’m really very disappointed

Ordered a blue coat on a sezane cloned (unknown to me) site Colissimo ref client 491472159 Expediteur Veepee 130 rue des Pres Seigneurs 01921 Montluel Cedex.
Compte client 816393 Alpes PFC
144 euros cost - 2 rubbish items not ordered received today. Reporting this to the Gendarmes today.

Veepee France refuses to take this incorrect email address off its mailing lists. It wants me to login, but I don't have a Veepee account. What seems to have happened is that someone told Veepee the wrong email account, so I get all their messages, including this one. Veepee refuses to fix the problem unless I can log into the Veepee account, which, of course, I cannot. Veepee has been unresponsive to email requests to fix the problem.

I have ordered a range of goods to date all delivered with no problems.
I always check the prices elsewhere as I would with most purchases.
Shipping costs are high but they are on most websites.
Overall I am happy the reason for the 4 and not 5 stars is sometimes there isn't enough detail or desciption and delivery times of the products offered