Vape Suite logo
Visit website

Vape Suite Reviews 

716
•
TrustScore 4.5 out of 5

4.4

Electronic Cigarette Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 427 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick dispatch and next-day delivery that often includes free gifts. Many appreciate the competitive pricing and the wide selection of products, noting significant savings compared to local shops. The ordering process is described as simple and efficient, with products arriving well-packaged and in excellent condition. However, some people were dissatisfied with issues regarding incorrect or faulty products, and a few experienced problems with delivery, including items being left at wrong addresses or not arriving as expected. There were also mentions of unfulfilled orders or delays in dispatch, leading to frustration for some customers.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Users describe positive interactions with product, consistently praising the great quality, variety, and... See more

Order

Customers generally report positive experiences with their orders, often highlighting easy online ordering,... See more

Service

Customers consistently note positive experiences with service, frequently describing it as brilliant,... See more

Price

Clients share positive opinions on price, consistently highlighting great prices, excellent deals, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best prices that I have found, a vast range of products and always enough in stock to fulfil my order. Orders are always promptly despatched and arrive as expected. On the rare occasion that I have ha... See more

Rated 5 out of 5 stars

I always order from these guys. They have the best deals around. Highly recommend. 11/10 I make big orders on a regular basis. I always run out of lanyards for my vapes though. If you sell them or gi... See more

Rated 5 out of 5 stars

Really pleased with my first order from Vape Suite. In local shops a single vape is usually £15, but on their site I got 3 for £30 – massive saving. Ordering was simple, everything was packaged well,... See more

Rated 5 out of 5 stars

Really great service, received a message on WhatsApp to inform me a couple of my choices were out of stock. List of available flavours was sent so I could choose alternatives. Still received today.... See more

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vape Suite

Written by the company

At Vape Suite, our aim is to provide our customers with a range of great quality prefilled kits, prefilled pods, e-liquids, vape tanks, vape coils, and e-cigarette accessories at fantastic prices. Our online store has gone from strength to strength, with many dedicated customers returning to us time and time again.

Our best-selling products are Hayati Prefilled Pods and Hayati Prefilled Kits.

Featured Categories

Meeting Your Demands

As one of the largest UK-based suppliers of prefilled and e-liquids, we work with leading international manufacturers to provide high-quality products designed to meet your individual requirements. Whether you are trying e-cigs for the first time or are an experienced user, our range includes everything you need.

Our selection is based on our personal experience and customer feedback. By shopping with us, you have the reassurance that our products are selected to help you enjoy the freedom that vaping brings.

Ready to experience premium vaping? Shop our full range here or read our expert guides.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(716)

402 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Dishonest and unreliable

I had a bad experience with my last two orders after they confirmed via WhatsApp that they had plenty of stock of the items I wanted, prior to me ordering.
After receiving this confirmation, I placed my order straight away and the payment was taken from my bank... after which Vapesuite contacted me to say that they were actually out of stock.
I then had to wait over a week to be refunded which was frustrating because this left me without the funds to shop elsewhere.
Poor customer service, dishonest and unreliable. Very disappointed ☹️

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order through the vapesuite…

I placed an order through the vapesuite website and I was then sent a WhatsApp saying the item was out if stock, a refund was issued and I placed an alternative order which was sent out within a couple of days.
Brilliant communication.
Thank you.

28 May 2026
Rated 5 out of 5 stars

brilliant service

I have always had brilliant service. On a few occasions, what I wanted was out of stock. They phoned me up and helped me to choose another flavour. Now I put an alternative in the notes, incase they haven't got it. When there has been a minor issue, right at the start of me using the company, they sent out a free vape as a small thank you for understanding. Now I only buy my vapes here and often get a freebie, which my husband is always grateful for😆 10/10...100% No complaints ever. 😁

1 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look