Valore Reviews 

165
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I highly recommend buying the book you’re considering elsewhere. This is my first time renting from them. Never again. I paid a lot of money to rent a book “in good condition.” Yet, a big ch... See more

Company replied

Rated 1 out of 5 stars

***WARNING SCAM*SCAM*SCAM STAY AWAY*** I sent this company three textbooks which they said were valued at around $50. In addition to wrapping them in several layers of cling wrap to ensure they would... See more

Company replied

Rated 5 out of 5 stars

I have used Valore throughout my undergrad and graduate education for textbook rentals and purchasing used textbooks. The textbooks arrive on time, and customer service has always been helpful and res... See more

Company replied

Rated 4 out of 5 stars

The book I got shipped quickly and arrived in great condition. The seller put up the image of a book one edition later, though (I assume by accident) so I thought I would be getting the latest edition... See more

Company details

  1. Online Marketplace
  2. Book Store
  3. Books Wholesaler
  4. Used Book Store

Written by the company

Valore.com is one of the largest online textbook marketplaces, helping students save money by connecting them with the best deals from independent sellers and rental providers.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(165)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient!

This was honestly very convenient, it helped get rid of some old textbooks and in exchange get a bit of $$. It’s also very efficient and quick, I’d always receive updates as to what the current status was, they also offer free shipping! Thank you Valore, I truly appreciate it.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Huge selection of books for a great…

Huge selection of books for a great price and arrived quickly! This was the only platform that had one of my textbooks for under $100 and I'm impressed with how fast I received the book. The book didn't have an online version in existence so I can't say anything about access codes. It came with some markings in it but that had been indicated upon purchase.

10 September 2023
Unprompted review
Rated 5 out of 5 stars

I was very impressed with how quickly…

I was very impressed with how quickly my book arrived. I was worried about the return process for rentals, but it was so easy! All I had to do was print out the label and packing slip, walk into FedEx, and hand it to them! I have and will definitely be using them again!

25 October 2023
Unprompted review
Rated 3 out of 5 stars

Very affordable

Very affordable, only issue was the book took a little longer to get to me. But great quality! Will order again!

10 July 2023
Unprompted review
Valore logo

Reply from Valore

Hello Ashley, my apologies for any delays you experienced in receiving your rental order. We are definitely appreciative of your honest feedback, and will take the necessary steps to improve your rental experience in the future. Thanks again for your review and we hope to see you again soon.

Rated 2 out of 5 stars

Would Not Recommend

Customer service was very unapologetic and condescending after I sent an email regarding the provided tracking number. After a week, the tracking number gave no info, just that a mailing label was created but not yet received by USPS. On top of that, I was sent two of the same books instead of what I ordered. I need the books for my certification exam and this just added to my anxiety. Never again would I purchase/rent books from Valorebooks!

1 June 2023
Unprompted review
Valore logo

Reply from Valore

My apologies, Latoya, for the shipping error. We have issued a full refund for the wrong book received. We're sorry if it appeared we were insensitive to your issue. We have since reviewed our messages, especially our standard templates, to address any unintended tones. If you have any further concerns, please contact our support team.

Rated 5 out of 5 stars

Printed text books found!

We have been having a hard time finding the text book in hard print and here was lucky one of the only places that we could still get it printed text book

16 January 2023
Unprompted review
Rated 2 out of 5 stars

Costumer Service NOT that great

Only reason for 2 stars is the offer on the book was decent. However, i will never use them again and would rather take a lower payment from different buyers because their costumer service is not that great and i chose paypal (which is literally instant) and 3 days since i have been approved for payment and im still waiting. I even emailed CS and they didn't seem at all concerned with my concerns. Renttext is super reliable and issues payment 1 day after approval. Honest review here. Wish i would have done better research before trying to saveba couple bucks. Other companies pay promptly and in my opinion a paypal payment takes less than 5 seconds not 14 days. Sadly they lost another good costumer

30 January 2023
Unprompted review
Valore logo

Reply from Valore

My apologies for the delay in receiving your payment, I have asked our accounting team to expedite your payout as you have waited patiently. Your payment of $78.99 was processed today via PayPal transaction ID# 92V28357NR820564F.

Rated 5 out of 5 stars

Bang for your buck!

Despite never having heard of Valore before, I sent in an order after finding out that the textbook I needed for an AP class was much cheaper than any used or new option on sale on any other site. I was very pleasantly surprised to receive a used book in well condition without having to pay an arm and a leg.

3 November 2022
Unprompted review
Rated 2 out of 5 stars

Poor customer service, refunds

I ordered a textbook for a class, the book arrived as planned; however, the course changed. I followed the return policy and tracked the return that arrived more than two weeks ago and still have not received a refund. I have attempted to contact them via email (only option) a few times and have not received any response. Very frustrated now because I need the money in my account to purchase another book. Not a good way to treat poor college students.

31 August 2022
Unprompted review
Valore logo

Reply from Valore

Hello, sorry for any inconvenience, please contact our support team directly at cs@valorebooks.com

Rated 5 out of 5 stars

I've placed several book orders through…

I've placed several book orders through their marketplace over the past few years, and everything arrived as expected and within a reasonable time frame. Never had any serious problems that couldn't be easily resolved by customer service.

1 September 2022
Unprompted review
Rated 3 out of 5 stars

That was a mess...

Updated: I ordered a book and they claim it was delivered, yet it has been a month, and never arrived. It was sent to the wrong address, and it took several days to get their customer service to actually listen to me and give me a refund. That was a nightmare, but at least I got my money back. Eventually.

19 August 2022
Unprompted review
Valore logo

Reply from Valore

Hello Rachel, we are sorry your inquiry was not resolved through the seller of your book. Please contact our support team and provide more information so we can look into you getting a refund for your missing book. You can reach us at cs@valorebooks.com Thanks for reaching out.

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