Had a lovely experience today. Raisa assistance was superb. She explained everything into details went above and beyond as she helped put a screen protector on my new phone. Honestly, super friendly!... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
Company replied
I visited the Three store in Sutton to cancel a SIM order, and I couldn't have asked for better help. Prav was friendly, patient and clearly knew what he was doing. The store manager, Denisa, steppe... See more
Company replied
Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
70K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Reply from Three UK
Hey Andrew, we're delighted to hear Oscar provided the support you needed and helped make things easier for you. Thanks for taking the time to share your feedback! 😊💚
-Three Social Media Team.
Reply from Three UK
Hi Fahima, thanks for your review. We're so pleased to know Janice helped make your experience a pleasant one. Thank you for choosing Three.
- Three Social Media Team
Reply from Three UK
Hey Jacqueline, we're delighted to hear Nazif provided the support you needed and helped make things straightforward for you. Thanks for taking the time to share your feedback! 😊💚
-Three Social Media Team.
Craig was extremely helpful
Craig was extremely helpful, and quick thankyou
25 October 2026
Unprompted review
A huge thank you to Hannah that sorted…
A huge thank you to Hannah that sorted out our 2 phones we have on a business contract, not what she needed first thing on a sunday morning.
Highly recommend
25 October 2026
Unprompted review
Reply from Three UK
Hi Amanda, thank you for taking the time to leave a review. We're delighted to know Hannah was able to get everything in place for both of your accounts and make the experience such a positive one. We truly appreciate your recommendation.
- Three Social Media Team
Wiktoria was really helpful in the…
Wiktoria was really helpful in the Southport store, thank you.
25 October 2026
Unprompted review
Reply from Three UK
Hi Lucy, thank you for your lovely feedback. It's fantastic to know Wiktoria helped make your visit to our Southport store a memorable one.
- Three Social Media Team
Fahim was very good and he gave the…
Fahim was very good and he gave the best service and after our year I will come see him
25 October 2026
Unprompted review
Reply from Three UK
Love hearing this, Leonard 💫 We're delighted that Fahim's standout support left such a strong impression and earned your trust for the future 🌟
- Three Social Media Team
CARLYLE IS DA GOAT
Carlyle showed amazing customer service and showed much effort into helping us as he put himself in our shoes and did as much as he could to help us (which he did) not only did he go out his way he helped us with every password that we never knew and went the extra mile THANKYOU so much!!!!!
25 October 2026
Unprompted review
Reply from Three UK
Hi there, what an amazing compliment! 🌟 Compassion and dedication are what we strive for, and Carlyle perfectly demonstrated those values by sticking with you through every single step. 🤝 Thank you for taking the time to highlight this exceptional care! ✨ – Three Social Media Team
Asad has been of great help
Asad has been of great help! Made the whole process super easy!
25 October 2026
Unprompted review
Reply from Three UK
Hi Carlota, thanks for your review. We're so pleased to know Asad helped make the experience a positive one and left you feeling confident throughout. Thank you for choosing Three.
- Three Social Media Team
I rarely leave reviews but I came into…
I rarely leave reviews but I came into the Cardiff 3 store and had an issue with a router that i purchased online along with a faulty SIM card. From the moment I walked in Gio and the store manager Sairaa were incredibly welcoming and sorted all the issues I had, exceptional customer service from them.
25 October 2026
Unprompted review
Reply from Three UK
This made our day ✨ Dylan, we're thrilled that Gio and Sairaa provided such capable support and turned a difficult situation into a positive experience. Thank you for sharing this wonderful feedback 💙
- Three Social Media Team
Yaseen was very helpful
Yaseen was very helpful, made sure the job was done and completed it in no time. Great customer service.
25 October 2026
Unprompted review
Reply from Three UK
Hi Muntadhir, thank you for sharing your experience. It's wonderful to know Yaseen made the process feel effortless and ensured everything was completed smoothly.
- Three Social Media Team
went into the three shop in Truro today…
went into the three shop in Truro today to replace my sim card as it was faulty and also to take out a new contract. I was served by Simon and he was simply brilliant from start to finish. Efficient, knowledgeable and kind was a great experience and would definitely recommend three Truro to family and friends. Thanks Jenni
25 October 2026
Unprompted review
Reply from Three UK
Hey, we're delighted to hear Simon provided such a positive experience. It's great to know he was able to assist with your SIM replacement and new contract while making the process smooth and straightforward. We're pleased you felt well supported and that you'd be happy to recommend our Truro store to your family and friends. Thanks for sharing your feedback! 😊💚
-Three Social Media Team.
Aaron was brilliantly helpful
Aaron was super helpful, i was nervous coming ina nd it was so easy, would absolutely recommend
25 October 2026
Unprompted review
Reply from Three UK
Thank you so much for the recommendation, Helen! We’re thrilled Aaron made everything so easy and seamless for you. ✨ — Three Social Media Team
Very happy with service
Very happy with service.
It was very good. Craig was very helpful.
25 October 2026
Unprompted review
Reply from Three UK
That's brilliant 🌟 Florence, we're delighted that Craig's support made such a positive impression and left you so pleased with the service 💙
- Three Social Media Team
Got a better deal
Got a much better deal than competitors were offering! Thanks to Ruhina for taking the time to listen to my needs and helping me work out a cheaper SIM deal overall.
The tablet was a lovely bonus, too! 😀
24 October 2026
Unprompted review
Reply from Three UK
Hi there, thank you for the fantastic feedback. We're thrilled to hear that Ruhina took the time to understand your needs and helped you find a great value SIM plan, with the tablet also helping to make your experience a great one.
-Three Social Media Team
Adele was an absolute gem today in…
Adele was an absolute gem today in helping me switch all my contracts into a buisness account. She explained everything and sorted with ease. Thanks for all the help.
25 October 2026
Unprompted review
Reply from Three UK
Hi Danny, thanks for your review. We're so pleased to know Adele helped make the move to your business account a smooth one. Thank you for choosing Three.
- Three Social Media Team
Helped me with my broadband so can get…
Helped me with my broadband so can get connected again
25 October 2026
Unprompted review
Reply from Three UK
Hey Richard, we're delighted to hear we were able to help get your broadband up and running again. It's great to know everything was sorted, and you're back connected. Thanks for taking the time to share your feedback! 😊💚
-Three Social Media Team.
Great staff and very knowledgeable also…
Great staff and very knowledgeable also very efficient
25 October 2026
Unprompted review
Reply from Three UK
Hi Sharron, thank you for the wonderful feedback. We're happy to hear that our team provided thoughtful assistance and ensured a smooth and positive experience throughout.
-Three Social Media Team
Rachel was really helpful in changing…
Rachel was really helpful in changing my phone and nice and pleasant.
25 October 2026
Unprompted review
Reply from Three UK
Hi Sam, thanks for your review. We're so pleased to know Rachel helped make the change to your new device an easy experience. Thank you for choosing Three.
- Three Social Media Team
Aaron was exceptional
Aaron was exceptional, so helpful, and cheerful with it
25 October 2026
Unprompted review
Reply from Three UK
Hey there, your ⭐⭐⭐⭐⭐ review is truly fantastic about Aaron! We really appreciate you sharing this with us. 😊 — Three Social Media Team
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