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Tenpin - Northampton Reviews 

148
TrustScore 4 out of 5

4.0

Sixfields Leisure, Weedon Road, Northampton, NN5 5QL Northampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Clean space, friendly staff, good burgers. Great value for us as pensioners taking out our grandchildren during school holidays.

Company replied

Rated 4 out of 5 stars

The staff were eager to help and made the day seamless. even thought there were other celebrations around, a helping hand was just a wave away. The food was nice and the bowling event was a great exp... See more

Company replied

Rated 5 out of 5 stars

Took 10 children for an 11th birthday party. 2 hours was plenty of time for two games. Staff were really friendly and helpful. We had pre-ordered 2 pitchers of soft drinks and they asked when we wo... See more

Company replied

Rated 3 out of 5 stars

Service was not good people standing around talking. Despite pressing assist button multiple times no one came. We ordered drinks on the QR code they took 25 mins despite seeing the bar empty. All an... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Sixfields Leisure, Weedon Road, Northampton, NN5 5QL, Northampton, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

148 reviews

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4.0

All reviews

(148)

9,156 reviews in the last 12 months

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Rated 5 out of 5 stars

Grandparents approval!

Clean space, friendly staff, good burgers. Great value for us as pensioners taking out our grandchildren during school holidays.

29 July 2026
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Reply from Tenpin - Northampton

Hi Anne, thank you so much for this amazing 5* review of Tenpin Northampton! We are delighted you had a great time with your grandchildren. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Booked online everything went fine

Everything was as planned . Bowling started on time and food came as requested .

29 July 2026
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Reply from Tenpin - Northampton

Hi Shazia
Thank you for the wonderful 5-star review! We're so pleased to hear that your bowling experience went as planned and that your food arrived as requested. We hope to welcome you back again soon! Best wishes - Clare

Rated 4 out of 5 stars

Easy booking and helpful staff member…

Easy booking and helpful staff member on the phone. Bowling alley was clean and ready for us. Attentive service.

29 July 2026
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Reply from Tenpin - Northampton

Hi Marie
Thank you for your fantastic review! We are so pleased to hear that you found the booking process easy and our staff helpful. It's wonderful that you enjoyed a clean bowling alley and attentive service. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Enjoyable day

Well run good staff

29 July 2026
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Reply from Tenpin - Northampton

Hello
Thank you for your fantastic 5-star review! We are so pleased to hear that you had a great experience and that our team made a positive impression. We hope to see you again very soon! Best wishes - Clare

Rated 1 out of 5 stars

Game ignored that I had bowled down 9…

Game ignored that I had bowled down 9 pins and would have won the game but it registered the last go which was confusing as it started again major glitches to the gameplay

22 July 2026
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Reply from Tenpin - Northampton

Hello, thank you very much for taking the time to leave a review of Tenpin Northampton! We are very sorry to hear you had some technical issues on your recent visit! We hope this was resolved on the day with one of our team members and we will be sure to pass all of your feedback on! In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Enjoyable bowling experience for the…

Enjoyable bowling experience for the kids, they also enjoyed the food and the staff were great

22 July 2026
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Reply from Tenpin - Northampton

Hi Leighton, thank you so much for the excellent 5* review of Tenpin Northampton! We are really pleased to hear that the kids had a great visit, enjoyed the food and service from staff. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade

Rated 3 out of 5 stars

Service was not good people standing…

Service was not good people standing around talking. Despite pressing assist button multiple times no one came. We ordered drinks on the QR code they took 25 mins despite seeing the bar empty.
All and all very poor

18 July 2026
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Reply from Tenpin - Northampton

Hello KF,
Thank you for taking the time to rate Tenpin Northampton 3 stars. We are very sorry to hear about your experience with our service and the delay in receiving your drinks. We will pass your comments on to the relevant teams for review and improvement. All the best ~ Laura

Rated 2 out of 5 stars

Expensive

Expensive
Reception staff forgot to let the kitchen know our order - very disappointed

22 July 2026
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Reply from Tenpin - Northampton

Hello FW,
Thank you for taking the time to rate Tenpin Northampton 2 stars. We truly appreciate you sharing your feedback regarding your recent visit. We are concerned to hear about the issues with your order and the pricing. We are reviewing our procedures to prevent such occurrences. All the best ~ Laura

Rated 4 out of 5 stars

Affordable Tuesday game

Affordable Tuesday game . Good facilities ie American pool and arcades. Annoying that the choice of bowling bowls are spread equally !

22 July 2026
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Reply from Tenpin - Northampton

Hello Siobahn,
Thank you for taking the time to rate Tenpin Northampton 5 stars. We're glad you enjoyed our affordable Tuesday game and facilities like American pool and arcades. We appreciate your feedback regarding the bowling ball selection and will pass this on to the team. All the best ~ Laura

Rated 4 out of 5 stars

Great staff attention

The staff were eager to help and made the day seamless. even thought there were other celebrations around, a helping hand was just a wave away. The food was nice and the bowling event was a great experience.

18 July 2026
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Reply from Tenpin - Northampton

Hello MrlmonikheAkpaibor,
Thank you for taking the time to rate Tenpin Northampton 4 stars. We are so happy to hear that our team was eager to help and made your day seamless. It's great to know you enjoyed the food and had a great bowling experience. We hope to see you again soon! All the best ~ Laura

Rated 2 out of 5 stars

Poor

Staff has no awareness of customer waiting and will chat to eachother whilst you're in a queue,
Food was a waste of money
Bowling was pretty decent

17 July 2026
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Reply from Tenpin - Northampton

Hi there, thank you for taking the time to review Tenpin Northampton! We're glad that you enjoyed the bowling, but we are very sorry to hear that you didn't enjoy the food and that there had been an issue with the customer service. We will pass your feedback on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

The staff were lovely

The staff were lovely, we had so much fun celebrating my 20th birthday and it was amazing, everything was perfect

14 July 2026
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Reply from Tenpin - Northampton

Hello Anna,
Thank you for your wonderful 5-star review of Tenpin Northampton. We are absolutely thrilled to hear that you had such an amazing time celebrating your 20th birthday with us and that everything was perfect. We hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

As usual staff friendly and helpful…

As usual staff friendly and helpful Courteous to all and professional in their duties.

14 July 2026
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Reply from Tenpin - Northampton

Hi Jim, thank you for the lovely 5* rating of Tenpin Northampton. It's great to hear you had a great experience and that the team provided friendly and helpful service. We appreciate your kind and positive feedback. Hope to see you again soon for another 5* visit.
Take care,
Kirsty

Rated 1 out of 5 stars

Poor service

We paid for one game. The students wanted another game. The offer was one game priced £4:75. We should have paid for two games priced at £7:50. The manager wouldn’t allow us to pay the difference for a second game after playing the first game. We were told we need to pay in full £4:75 for a second game. Even though the place was empty! Poor service, would avoid. Bowl elsewhere!

15 July 2026
Unprompted review
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Reply from Tenpin - Northampton

Hello Robert, thank you for taking the time to leave a review of Tenpin Northampton! We are sorry to hear that you were left disappointed with the additional payment required under our concession rate. We will be sure to pass all of your feedback onto the team and we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

All staff were amazing

All staff were amazing, friendly,kind and patient with all the kids. The party food was a good choice, the kids loved the balloons modeling especially. The price was excellent.

11 July 2026
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Reply from Tenpin - Northampton

Hi Michelle, thank you for the lovely 5* rating of Tenpin Northampton. We are so pleased to hear that our staff were amazing and that the party food and balloon modeling were enjoyed by the children. We appreciate your kind words and hope to see you again soon!
Take care,
Kirsty

Rated 2 out of 5 stars

Air con needed in booth/mics didnt work

Air con needed in booth, it was like a sauna. also mics didnt work for first 10 mins so should of got extra time. its a shame as it was for my daughters 8th birthday

14 July 2026
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Reply from Tenpin - Northampton

Hi there, firstly, thank you for your review of Tenpin Northampton. We are very sorry to hear about your recent party experience and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Northampton' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 5 out of 5 stars

Very nice experience and friendly…

Very nice experience and friendly staff- warm young lads and ladies. The heat wave was intense, probably it was a struggle to keep the massive place cool

10 July 2026
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Reply from Tenpin - Northampton

Hi Kene, thank you for your 5* review of Tenpin Northampton! We are so glad to hear that you enjoyed your experience and found our staff friendly, and we appreciate the feedback about the temperature inside the venue. We hope to see you again soon! Best wishes-Leila

Rated 5 out of 5 stars

It's a wonderful experience in…

It's a wonderful experience in Northampton tenpin.

7 July 2026
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Reply from Tenpin - Northampton

Hi Guna, what a brilliant 5* review of Tenpin Northampton! We are really pleased to hear you had such a wonderful experience and we hope to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Rather disappointing

No air conditioning rather hot, staff walked away when we tried to get their attention. Even when we pressed the call button we got no response.
Food didn't come in reasonable time and felt extremely rushed right at the end.
Quite disappointing

27 June 2026
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Reply from Tenpin - Northampton

Hi Zoe, thanks for leaving a 3* rating and review for Tenpin Northampton! We are sorry to hear that you received no response and experienced a long wait time. We'll address this to ensure a better experience in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade

Rated 1 out of 5 stars

I was told there was aircon and there…

I was told there was aircon and there wasn’t. It was sweltering. The pizzas were not good for the party and the photo booth in the arcade about of order was much is something Helios were looking forward to doing.

1 July 2026
Tenpin - Northampton logo

Reply from Tenpin - Northampton

Hello Nadia,
Thank you for taking the time to rate Tenpin Northampton 1 star. We are truly sorry to hear about your disappointing experience with the air conditioning, the quality of the pizzas, and the out-of-order photo booth. We understand how frustrating this must have been, especially for Helios. We have shared your feedback with the relevant teams to ensure improvements are made. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

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