I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Yesterday, I purchased fencing rails at the Kadina store. As the store is undergoing refurbishing many items were not in their usual place. The first customer service chap (no name mentioned) was not... See more
Company replied
Easy to order online and good value for money product that was easy to put together. Only issue I had was delivery took 15 days for a small item coming from an hour and half away. When I called to che... See more
Company replied
I want to give a really big shout out to Rebecca Cornish, one of your Gepps Cross Administrative team members. Without boring you with details I had a delivery problem with an order for 6 sheets... See more
Company replied
Company details
- Hardware Store
- Building Materials Store
- Home Improvement Store
- Outdoor Furniture Store
- Patio Enclosure Supplier
- Roofing Supply Store
Information provided by various external sources
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Contact info
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Many was a great driver in a very tight…
Many was a great driver in a very tight space.
7 July 2026
Unprompted review
Mandy helped to delivery in right…
Mandy helped to delivery in right location. Excellent service. Thanks Mandy.
1 July 2026
Unprompted review
Reply from Stratco
Thank you for your wonderful review! We're so pleased to hear that Mandy was helpful in delivering your materials to the right location and provided excellent service. Thanks again for choosing Stratco!
Mandy delievered our materials and was…
Mandy delievered our materials and was really helpful!
30 June 2026
Unprompted review
Reply from Stratco
Thank you for taking the time to leave us a review! We're so pleased to hear that Mandy was really helpful when delivering your materials. Thanks again for choosing Stratco, and we hope to see you again soon!
Poor installation
Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sent by her) they ask to complete checklist and never turn up. They will send a message that they are busy and cannot make it.
27 March 2026
Unprompted review
Reply from Stratco
We're sorry to hear about your experience and understand how frustrating this must be. This certainly isn't the level of service we aim to provide. We'd like the opportunity to investigate what's happened and work towards a resolution. Could you please send us an email us at contact@stratco.com.au with your contact details, project address, and any relevant information? Our team will review your concerns and follow up with the appropriate people as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
Mandy fantastic customer service
Mandy fantastic customer service, great Man to deal with smiley face🤗
26 June 2026
Unprompted review
Reply from Stratco
Thank you so much for your wonderful review! We're thrilled to hear that Mandy provided fantastic customer service and was great to deal with. Thanks again for choosing Stratco, and we look forward to seeing you again!
Excellent delivery from Mandy
26 June 2026
Unprompted review
Reply from Stratco
Thank you for taking the time to leave a review! We're delighted to hear you had an excellent delivery experience with Mandy. Thanks again for choosing Stratco!
Helped me move all material up to the…
Helped me move all material up to the job fantastic help
26 June 2026
Unprompted review
Reply from Stratco
Thanks so much for your great feedback! We’re really glad the team could help get all your materials loaded and ready for the job. We appreciate you choosing Stratco Epping and look forward to helping you again in the future.
Driver Many was very good happy and…
Driver Many was very good happy and polite.
Carful with delivered items. Thank Mandy.
24 June 2026
Unprompted review
Reply from Stratco
Thank you for your lovely feedback! We're so pleased to hear Mandy provided such great service and handled your delivery with care.
Excellent for Mandy
24 June 2026
Unprompted review
Reply from Stratco
Thank you for your feedback! We’re thrilled to hear Mandy provided such excellent service.
Great service from Mandy
24 June 2026
Unprompted review
Reply from Stratco
Thank you for your kind words! We’re so glad to hear you had a great experience with Mandy.
Reply from Stratco
Thanks for your kind words, Mandy! We’re glad everything was delivered on time and met your expectations
Very good service from Mandy
23 June 2026
Unprompted review
Reply from Stratco
Thank you for your feedback! We’re so pleased to hear you received very good service from Mandy.
Very helpful customer service
Very helpful customer service. Just took a few days to get the final order in place.
Thanks Linley
16 June 2026
Unprompted review
Reply from Stratco
Thank you, Linley, for your kind feedback! We’re so glad to hear you found our customer service helpful and appreciate your patience while we finalised your order. It was a pleasure assisting you, and we look forward to helping you again in the future.
Excellent service
Excellent service, on time delivery and Mandy helped me to get delivery up steep driveway. Thanks very much
16 June 2026
Unprompted review
Reply from Stratco
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the service and that everything arrived right on time. We appreciate your feedback and support, thanks again!
Reply from Stratco
Thanks so much for your kind words! We’re thrilled to hear you found the service efficient and our driver helpful. Your feedback means a lot to us. We look forward to assisting you again soon!
Fence sheeting and rails great service
Ordered fence sheeting and rails over the phone. Phone staff were super helpful. Decided to pick up the rails separately from Gepps Cross before picking up the sheeting. No problem. Edward who served me even knew about the pickup and cut the rails to fit in my car. Even carried it to my car. Now that's great service.
7 June 2026
Unprompted review
Reply from Stratco
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was smooth from start to finish and that our phone team could help make the ordering process easy. Thanks again for taking the time to share your experience, we really appreciate it and look forward to helping you again in the future!
Replacement cabinet promised but not delivered
Rang 01.04.2026 regarding a problem we are having with the Stratco 2 door titanium cabinet and was requested by the Stratco Customer Service Officer to support this phone call by email and to attach photos, which was provided the same day.
Email received from Stratco Customer Centre Service Officer on 17.04.2026:
“I do apologise that it has taken so long to get back to you, they do have 2 in stock at the Bunbury store we can have this delivered to you…
… I will organise for the new cabinet to be sent out to you.”
Email received from the same Stratco Customer Centre Service Officer on 29.04.2026:
“I have reached out to the store to get this sorted as quickly as possible, I apologise this has taken so long to get sorted but we are having the team work on it and to contact you with confirmation of the delivery”.
Rang the Stratco Customer Service Centre and left a message, 01.05.2026, for the Bunbury Store to contact me regarding the delivery and no-one has returned my call.
I have emails stating Stratco’s willingness to replace the faulty cabinet and we would appreciate if the Bunbury WA store would arrange for a replacement cabinet to be delivered.
1 May 2026
Unprompted review
Reply from Stratco
Hi Glenda, thank you for bringing this to our attention and we sincerely apologise for the delays and lack of communication regarding your replacement cabinet.
We understand your frustration, particularly after being advised that a replacement would be organised and delivered. This is not the level of service we aim to provide.
We have passed your complaint onto our WA and Bunbury senior management teams to ensure your replacement cabinet request is reviewed and progressed as quickly as possible.
Thank you for your patience while we work to resolve this matter.
Bad customer service
Hi Shateel all your promises to look into my case of very bad workmaship, you have not done what you said you would. How am I surprised! Bad customer service .
15 April 2026
Unprompted review
Reply from Stratco
Hi Rita, we’re sorry to hear this and understand your frustration. This isn’t the experience we aim to provide. Our NSW senior management team are currently following up on this. Thank you for bringing this to our attention.
Mandy was a great delivery driver
Mandy was a great delivery driver, very good service and helpful.
7 May 2026
Unprompted review
Reply from Stratco
Thank you for your kind feedback! We’re delighted to hear that Mandy provided great service and was helpful during your delivery.
Store being refurbished
Yesterday, I purchased fencing rails at the Kadina store. As the store is undergoing refurbishing many items were not in their usual place. The first customer service chap (no name mentioned) was not helpful at all. However, Deiter spotted me wandering around confused and helped me out to no end, the purchase was completed quickly and efficiently.
5 May 2026
Unprompted review
Reply from Stratco
Thank you for taking the time to share your feedback about your recent visit to our Kadina store. It’s wonderful to hear about the assistance you received from Deiter. We’re pleased he noticed you needed help and was able to support you so efficiently and professionally. Thank you again for your feedback, and we hope to provide you with an even better experience on your next visit.
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