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Store First Self Storage Reviews 

1,227
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly and professional staff who make the entire moving, packing, and storage process completely stress-free. Visitors regularly highlight the exceptionally clean facilities, the useful free van service, and the very convenient around-the-clock access. People also find the overall pricing very competitive, noting transparent costs and attractive introductory offers. Some reviewers were not entirely happy with certain financial aspects, mentioning that storage costs can increase significantly after initial promotional periods finish, and that mandatory insurance fees feel rather too expensive for their stored goods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Service

Customers report deeply satisfying and positive experiences with the service provided during their moves and... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that units are clean, well maintained, and secure... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed advice on emptying our house after it had been sold before we have decided our next move. The 'when' and 'how large' a unit that could give us some 'breathing space', has been a w... See more

Company replied

Rated 5 out of 5 stars

Made enquiry into storage was not bombarded by phone calls try to sell. Visited storage week before meet Guy he showed me the room. Came to move in quiet straightforward process. All the extras you ge... See more

Company replied

Rated 5 out of 5 stars

We called in to arrange storage as we’re moving house and needed to sift & store years of accumulated possessions. Meghan at Rochdale was so helpful and reassuring. She talked us through the process &... See more

Company replied

Rated 5 out of 5 stars

The store facilities are fantastic ,the prices are very reasonable.The free use of the store van reduce costs even further .The poor quality of my previous site are further enhanced with their very... See more

Company replied



Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,227)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were so very kind polite &so…

The staff were so very kind polite &so helpful they talked me through everything and showed me round the value of the units is so good &very reasonably priced so happy I choose you.Thank you.

18 August 2026
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Reply from Store First Self Storage

Thank you so much for the kind words and 5 stars! We're pleased to hear the team have been able to help with your storage needs and show you around the units and it's great you're happy with the price. Thank you for choosing us! We'd love to welcome you back if you ever need storage again.

Rated 5 out of 5 stars

Flawless …

Great pick up service and excellent staff

18 August 2026
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Reply from Store First Self Storage

Thank you for the 5 stars - we're thrilled to hear you've found your storage experience flawless! It's good to know the pick up service was great and the team have been excellent. Thank you for taking the time to leave us a review. We'd love to welcome you back if you ever need storage again!

Rated 5 out of 5 stars

The staff are really helpful made it so…

The staff are really helpful made it so easy

18 August 2026
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Reply from Store First Self Storage

Thank you for the kind words and 5 stars. We're pleased to hear the staff made it really easy and were able to help you find the right storage solution. Thanks for choosing us!

Rated 5 out of 5 stars

Excellent services

27 July 2026
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Reply from Store First Self Storage

Thank you for the 5 stars - we're pleased you have found our service excellent. Thank you for choosing us!

Rated 5 out of 5 stars

Great prices

Great prices,
staff are really helpful,
I know where to go if I ever need storage again
5* all the way

14 August 2026
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Reply from Store First Self Storage

Thank you for the 5 stars! We're so glad you've found our prices great and the team helpful. We'd love to welcome you back if you ever need storage again!

Rated 5 out of 5 stars

Fantastic company

Fantastic company.
We have dealt with Frankie & she goes above & beyond to sort anything we have needed & has been more than helpful.
I highly recommend this company

15 August 2026
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Reply from Store First Self Storage

Thank you for the great review - we're so pleased to hear you feel we're a fantastic company! Thanks for the kind words for Frankie - she's always going above and beyond so it's great that she has been more than helpful with your storage needs. Thanks again for the recommendation and choosing us!

Rated 5 out of 5 stars

Brilliant staff and excellent service

Really great experience. The lady was friendly and so helpful. They accommodated us at short notice and everything was quick and straightforward. Really appreciate the excellent service and would definitely recommend.

15 August 2026
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Reply from Store First Self Storage

Thank you for the great review, we're pleased you've had a 5 star experience and the team have been helpful and friendly. It's great to hear we were able to accommodate you at short notice and everything was sorted quickly with your storage unit! Thanks again for choosing us.

Rated 5 out of 5 stars

Nice clean storage units at a great…

Nice clean storage units at a great price.

9 August 2026
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Reply from Store First Self Storage

Thank you for the great review and 5 stars! We're glad to hear you have found the storage units nice and clean and at a great price. Thanks again for choosing us for your storage needs!

Rated 5 out of 5 stars

Customer Focussed Team

The team were incredibly knowledgeable and gave me options that were relevant to consider. Emma was very helpful in showing me around the facility and answering all questions asked.

14 August 2026
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Reply from Store First Self Storage

Thank you for the great review for our team! We're so pleased to hear you have found them to be incredibly knowledgeable and were able to give you relevant storage options. It's great to know that Emma was helpful in showing you around and answering questions - that's exactly what our team are for. Thank you for choosing us!

Rated 5 out of 5 stars

Exceptionally Great service by…

Exceptionally Great service by William. All queries answered

14 August 2026
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Reply from Store First Self Storage

Thank you so much for the kind words for William, we're very glad to hear that you have received exceptionally great service and he has answered all your queries. Thank you for choosing us and we hope to welcome you back if you ever need storage again!

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff
Helped us get what we need and didn't try to upsell
The store area is well organised and it 'just works'

26 July 2026
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Reply from Store First Self Storage

Thank you for the great review! We're so pleased to hear the team have been very helpful and friendly, and managed to get you sorted with your storage unit. We love that it 'just works' - we aim for simple, stress-free storage solutions! Thanks again for choosing us.

Rated 4 out of 5 stars

24 hour access to a secure facility…

24 hour access to a secure facility with plenty of parking space and trolleys to help you move items

2 May 2026
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Reply from Store First Self Storage

Thank you for the great review - we're glad to hear you've appreciated the 24 hour access and found the facility to be secure with plenty of parking and moving trolleys. Thanks again for choosing us!

Rated 5 out of 5 stars

Polite and efficient

Polite and efficient

14 August 2026
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Reply from Store First Self Storage

Thank you for the 5 stars for our storage facility! We're glad to hear the team have been polite and efficient. Thanks again for choosing us!

Rated 5 out of 5 stars

2nd time with Store First

2nd time with Store First. Experience as good as ever. Very friendly and accommodating staff. Nice clean units.

14 August 2026
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Reply from Store First Self Storage

Thank you for choosing Store First again! It’s fantastic to hear your second experience was just as positive. We’re glad our friendly team could help and that you found the units clean and well maintained. We really appreciate your continued support!

Rated 5 out of 5 stars

Very helpful when loading van very…

Very helpful when loading van very polite and well dressed with uniform clean and very posentable wood book if needed again

13 August 2026
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Reply from Store First Self Storage

Thank you for your lovely review! We’re so pleased to hear our team was helpful, polite and professional throughout. We really appreciate your kind words and would be delighted to help you again in the future!

Rated 5 out of 5 stars

Fantastic friendly staff and smooth…

Fantastic friendly staff and smooth process

13 August 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you so much for your fantastic review! We’re delighted to hear you found our team friendly and the whole process smooth. We really appreciate your kind words and support!

Rated 5 out of 5 stars

Great service

Great service! Very helpful. Answered all my questions

12 August 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars! We're pleased to hear you've had great service and the team have been helpful and answered your questions. Thanks again for choosing us!

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