Il migliore negozio on-line (garantito e sicuro) di Swatch e loro accessori, ho trovato un cinturino dopo tantissimo tempo e che neanche la Compagnia Swatch Italiana era riuscita a trovare!!! Gra... See more
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The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or re... See more
Company replied
I never knew swatch made some fantastic automatic watches with ETA movements around 90s until I accidentally found one in ebay. Upon searching Internet found squiggly has a huge collection of all swat... See more
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I... See more
Company replied
Company details
Written by the company
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.hollandwatchgroup.com/contact/contact-form/
- www.hollandwatchgroup.com
3.9
Great
163 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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DO NOT touch this company
DO NOT touch this company.
First time I have ever been totally unashamedly scammed.
Watch no1 didn’t run on time. I returned it and received a replacement. 3 months in the second hand just falls off. I pay to send it back (with insurance which was £25) and get the below email back - total BS.
A few weeks ago we received your watch in our workshop for repair, because the seconds hand was fallen off. Our watchmaker has inspected the watch, and stated that there is much more going on. When we opened up the watch, first we noticed that the caseback is scratched badly and that it wasn't all the way closed. Then we saw that the battery has been changed by a third party, the battery clamp is bent down under the battery, which should be over the battery to hold it down. Also the battery is from a brand that we don't use in our own company. The seconds hand is also deformed at the point where it attaches to the movement.
They sent me this watch as my replacement. Either it’s BS and the watch is ok except the second hand or they scammed me with this watch. What a joke
Total madness. Please avoid like the plague.
16 January 2026
Unprompted review
Reply from Holland Watch Group
We’re very sorry to hear about your experience and understand your frustration. To help us investigate this situation internally and properly, please contact us directly via our contact form on the website. (https://www.hollandwatchgroup.com/contact/contact-form/)
Once we receive your message there, we can review all details and work towards a suitable solution.
Kind regards,
Team Hollandwatchgroup.com
I got an OEM part...
I got an OEM part and the fit was perfect. I first tried a Chinese AliExpress part but of course it was garbage like usual. Then I found this real part. Thank you!!
9 December 2025
Unprompted review
Reply from Holland Watch Group
Thank you very much for your enthusiastic review. We’re delighted to hear that you received an original OEM part and that the fit was perfect. Finding the real, high-quality part can truly make all the difference, especially when it comes to comfort and longevity. We’re glad we could help you get your watch back to how it should be. If you ever look for another original part or accessory in the future, we’ll be happy to help.
Best Regards, Team Holland Watch Group
Alpina Bracelet Replacement
The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or refer them to anyone seeking to purchase a watch or high-quality accessories.
5 December 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for taking the time to share your experience. It’s wonderful to hear that the bracelet replacement, delivery, and updates all met your expectations. We’re especially glad that Wendy was able to support you so promptly when your order wasn’t yet visible in the system and kept you informed throughout the process. We'll make sure to pass the compliment. Knowing you would order again and recommend us truly means a lot and is the biggest compliment we could receive.
Best regards, Team Holland Watch Group.
Very disappointed with the customer…
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I emailed customer service immediately and waited 4 days for a response. I was told the watch is now out of stock and they cannot confirm I will get a replacement before Christmas. I have had to return the watch at a cost to myself to print return labels. I was not offered any alternative watch. If you email the customer service you have to wait 24 hours before they reply.
27 November 2025
Unprompted review
Reply from Holland Watch Group
Dear Susan,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Please note that we provided a shipping label so the faulty watch could be returned and we have sent a replacement watch today to ensure it reaches you as quickly as possible. We truly appreciate your patience during this process and hope the replacement watch arrives in time for Christmas.
Thank you for your feedback, and we will use it to improve our service.
Kind regards,
Team Watch.co.uk
Excellent service
Excellent service! Quick response and fast delivery. I can only give 5 stars for my full satisfaction and highly recommend this company.
Danish Cusomer
18 November 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your wonderful review. It is great to hear that you experienced both quick responses and fast delivery, as we always aim to make the whole process feel smooth, reliable, and welcoming.
We appreciate your recommendation and your five star rating. Reviews like yours motivate us! We hope your new watch brings you daily joy and accompanies you for many years to come. Should you ever need anything in the future, you are always welcome to reach out.
Best regards, Team Holland Watch Group
Very happy with the products and…
Very happy with the products and service by the Holland Watch Group! Thanks to them I managed to find an original after market strap for my Longines which I couldn’t find anywhere else.
20 November 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your kind review! We’re thrilled to hear that you were able to find the original strap for your Longines and that you’re happy with our service.
We really appreciate your support and hope you enjoy your watch and new strap!
Kind regards,
Team hollandwatchgroup.com
Excellent service
19 November 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your 5-star rating! It truly means a lot to know that you’re happy with your experience. We hope your new watch or strap brings you plenty of joy every time you wear it. Your support is greatly appreciated, and we’d love to have you back again soon.
Best regards,
Team Holland Watch Group
Reply from Holland Watch Group
Thank you so much for your kind review! We’re really happy to hear that everything went smoothly from start to finish. It’s always great to know that our customers had an easy and pleasant experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Best regards,
Team Holland Watch Group
Quick service
Quick service, received item ahead of expected arrival. Item was as promised. Very happy.
24 October 2025
Unprompted review
Reply from Holland Watch Group
Hi Max,
Thank you so much for your great feedback! 😊
We’re really happy to hear that your order arrived even earlier than expected and that everything was just as promised.
Enjoy your purchase, and we hope to see you again soon at HWG.com!
Kind regards,
The Holland Watch Group Team
Service was good
Service was good. I had trouble finding the right strap for my watch case. They recommended one, and it fit. Shipping was very slow.
18 October 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your feedback!
We’re glad to hear that our team could help you find the right strap and that it fits well — that’s great news! We're sorry to hear that the shipping took longer than expected. We understand how important timely delivery is and will use your feedback to improve where we can.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!
Kind regards,
Team HollandWatchGroup.com
Seiko OEM Bracelet
I purchased a new bracelet for my Seiko. It was hard to find it online as it was not one of those popular options. But they have wide variety of OEM bracelets for all kinds of watches. Everything I got was brand new, original and at expected quality.
The only slightly negative experience was that when I added the bracelet to the basket it recommended me to get pushpins along with it and I got it as a backup. However, even though the pushpins length was correct, their diameter was too thick for the bracelet I bought. Its not a big deal for me, however it felt weird as those pins were recommended to me specifically for that bracelet after I added the bracelet to the basket. So I recommend to double check the diameter of the pushpins before getting them. I should also add that I ordered a simple strap changing tool but instead they sent me an even better one which is a plus.
Whole experience was fast, easy and as expected. Definitely recommend it.
8 October 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your detailed review and for choosing us for your Seiko bracelet! We're glad to hear you found the OEM bracelet you were looking for and that everything arrived in brand new, original condition. It's great to know the upgraded strap tool was a welcome surprise!
We really appreciate your feedback regarding the pushpin recommendation. You're absolutely right — suggestions should be more precise, and we’re looking into improving our compatibility checks to prevent this kind of mismatch in the future. Thank you for highlighting it and for your understanding.
We're happy your overall experience was smooth and satisfying, and we truly appreciate your recommendation! Kind Regards, Team HollandWatchGroup.com
Fine selection of Maurice LaCroix straps, but one thing was not provided.
What did I enjoy about my experience with Holland Watch Group? Simply that I could get a high quality watch band to fit my Maurice LaCroix 25 year old watch with the distinctive M on the strap. I was disappointed that you don't supply a clasp with any of your range, that I could see. It makes no sense that I would spend almost $200 U.S. and not receive a clasp. You are the premium provider...like getting a high end steak, but no plate.
27 September 2025
Unprompted review
Reply from Holland Watch Group
Hi Allan,
Thank you very much for your review and for choosing us for your Maurice Lacroix strap — we’re delighted to hear it fits your 25-year-old watch so well.
Regarding the clasp: Maurice Lacroix does not supply their replacement straps with a buckle or clasp, as you can also see in the product photos. The idea is that the clasp from the original strap can be reused, which avoids unnecessary cost and is more sustainable, since the hardware can always be re-fitted.
We truly appreciate your feedback and will make sure it’s passed along internally. Thank you again for your trust — we look forward to welcoming you back in the future!
Best regards,
The Holland Watch Group Team
I’m really happy they had my watch…
I’m really happy they had my watch band, I bought my watch over 12 years ago so I thought it was going in the garbage because the watch isn’t made anymore. The site was easy to use and the product came quicker than I expected!
20 September 2025
Unprompted review
Reply from Holland Watch Group
Hi Eric,
Thank you so much for sharing your experience ⭐ We’re delighted that you could find the right band for your watch, especially after 12 years — it’s great to know we could give it a second life!
We’re also happy to hear the site was easy to use and that your order arrived faster than expected.
We look forward to welcoming you back again soon!
Best regards,
The HWG.com customer service team
Highly Recommend!
The only retailer that offered the strap that I needed for my Tissot watch. Quick shipping to the US and the watch strap arrived safe and sound. Thank you so much for the excellent strap and service.
15 September 2025
Unprompted review
Reply from Holland Watch Group
Hi Richard,
Thank you so much for your kind words and recommendation ⭐ We’re delighted to hear that you found the exact Tissot strap you were looking for and that it reached you quickly and safely in the US.
We truly appreciate your trust and look forward to welcoming you back on HWG.com for your next visit!
Best regards,
The HWG.com Team
Good customer service
Saw a good price, placed an order, but when changed my mind. Got a refund quickly! Good customer service.
26 August 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your kind review!
We're glad to hear that your refund was handled quickly and that you were happy with our customer service — even though you decided not to keep the order. We hope to welcome you again in the future! Kind Regards, HWG service team
One of the best
The item came one day before the expected date. It's a pleasure to do transaction with you. Will buy again next time.
25 August 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your kind words!
We’re happy to hear that your order arrived earlier than expected and that you’re pleased with the experience. We truly appreciate your support and look forward to welcoming you again next time! Kind Regards, Team HWG
great company and genuine ive ordered a…
great company and genuine ive ordered a ton of watch bracelets and leather and rubber straps all have been genuine and at a great price only had to return one bracelet as it was me that ordered the wrong one and they were brilliant and promptly refunded me i love this company and for anyone reading this review i very highly recomend this company to everyone all year round thank you holland watch group i love you.......
20 August 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your wonderful review and your kind words! We’re thrilled to hear that you’re happy with our genuine products and service. It means a lot to us that you trust us for all your watch bracelet needs. We’re always here to help and look forward to serving you again in the future. Thanks again for recommending us so highly — we truly appreciate it! Kind Regards, Team HollandWatchGroup.com
Replacing a specific watch strap.
I have been looking to replace a watch strap to match a particulat Hanowa model.
Holland had it and shipped it to my relatively isolated location. Well done and thanks
28 July 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your wonderful feedback!
We’re so glad we could help you find the right strap for your Hanowa watch — even to your more remote location. It's great to hear everything arrived as expected. Thanks again, and we hope to assist you again in the future! Best Regards, Team HWG
Ordered
Responding to HWG response. Your response sort of proves you're not a legit company. If you look at the many emails I sent you and the dispute I lodged with pay pal you will see this included the order number and I attached multiple documents to the dispute. You did respond to the dispute and I eventually received a watch band which didn't fit the watch anyway. Your communication is bad and customer service non existent. (End of my response) Ordered, paid, provided a tracking number and expected date. 4 weeks later the tracker says it's still in Netherlands, company not responding. I suspect the page is a fraud one and reported it to PayPal requesting my money back.
10 August 2025
Unprompted review
Reply from Holland Watch Group
We’re very sorry to hear about your experience and the delay with your shipment. This is certainly not the level of service we aim to provide.
Please know that we are a legitimate company, and we take issues like this seriously. Occasionally, international shipments can be delayed due to customs or local carrier processing, but we completely understand your frustration — especially when communication has not met your expectations.
We’d appreciate the opportunity to look into this further for you. If you haven’t heard back from us, it’s possible your message didn’t reach us — could you please reach out again or provide your order number so we can assist you directly?
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards, Team HWG
Order a strap for a Swatch watch
The ordered goods (Swatch watch strap, strap cover, strap replacement tool) were delivered the next day. The shipment was delivered in good condition and I was kept informed about the status of the order. Most importantly, I received goods that cannot be found anywhere else.
8 August 2025
Unprompted review
Reply from Holland Watch Group
Dear Michael,
Thank you so much for your fantastic review!
We're thrilled to hear that you were satisfied with the delivery and the condition of the items. We always aim to keep our customers informed and provide unique products that are hard to find elsewhere. Your feedback means a lot to us!
We look forward to serving you again in the future.
Best regards,
The HWG.com Team
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