Very disappointing. Facilities are very modern and location is great but there is a huge problem... I could not speak on the phone. Very bad reception. It was so frustrating trying to keep a conversa... See more
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Great people. Always positive attitude.
A really disastrous after-sales service. Without having an interlocutor to solve the problem. They have charged us two extra invoices and we cannot get them to cancel them.
Company replied
Everything was great.
Company details
Written by the company
Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.
Contact info
Calle de Méndez Álvaro, 20, 28045, Madrid, Spain
- 919053000
3.7
Average
9 reviews
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Very disappointing
Very disappointing. Facilities are very modern and location is great but there is a huge problem... I could not speak on the phone. Very bad reception. It was so frustrating trying to keep a conversation on the phone. I got cut off all the time.
The sales person responsible for my contract did not inform me about all the additional costs and just disappeared, when I needed help.I cannot recommend this coworking office
18 March 2025
Unprompted review
Reply from Spaces - Atocha
Hi Gustovo, we’re sorry to hear of your dissatisfaction.
We can only apologise of the phone reception in the building did not meet your expectations and whilst the coverage provided by telecoms service providers is beyond our control we appreciate your feedback.
You will find your fees outlined in your agreement and your centre team are on hand to assist with any queries that you might have.
A member of my team has contacted you directly to discuss your concerns.
Thank you once again for taking the time to leave your feedback.
Kind regards,
Lorraine Brule
Global Customer Service at Spaces
A really disastrous after-sales…
A really disastrous after-sales service. Without having an interlocutor to solve the problem.
They have charged us two extra invoices and we cannot get them to cancel them.
1 July 2024
Unprompted review
Reply from Spaces - Atocha
Hi Bei Sindreu,
I’m so sorry for your disappointment.
I understand that you wanted to end your agreement 2 months early on 31 March 2024.
A signed agreement is a formal business commitment, and it should be ended online according to its notice period. Your agreement expired on 31 May 2024. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Your account is currently restricted due to non-payment. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.
If you need further assistance in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Spaces
Too expensive & Small Offices
Nice offices at central location but too small and too expensive. Kitchens are dirty and the staff does nothing to address that. Toilets are small, dirty and broken since months and the staff does nothing to fix it with priority.
Accounting department is a scam. Tries to charge you 2 times and then does not respond to solve the problems. Always check your bills because they try to scam customers by taking money out of your account by putting false bills and then you have to fight for it.
Sales person always blames someone else and don’t do anything to help customers.
Reception staff is friendly and always very helpful.
Update:
Absolutely false reply from Spaces. I have proofs to demonstrate all the scam invoices that you have put in my account. Till today nothing has been solved.
You own sales person has stated that these invoices are wrong.
Check within you own company before commenting on here. Simple accounting mistakes are done by your own people. I have to waste my time to show how wrong your invoices are !!!
Retainer are charged for new office. With retainer balance already paid for previous office since 3 years you are double charging me !!!
I wish I could upload all the proofs of emails here.
15 August 2023
Reply from Spaces - Atocha
Hi Sanket,
I’m very sorry to hear of your disappointment.
At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. The local team have helped you move to several different offices as your business evolved so I am surprised to hear that the offices don’t meet your requirements.
There is a daily cleaning for all kitchens and bathrooms on all floors and the local team will assist directly if they see anything out of place. There are two bathrooms on each side of the floors and clients have access to all 5 floors. There was an occasion where one of the stalls had some damage but this was fixed within two hours of being reported.
Your complaint regarding being charged twice is regarding the retainer and a member of staff has already given you a breakdown of the retainer amounts which show it is correct. We require a retainer equivalent to 2 months for each office and this is what we currently hold.
We find it extremely unfair to come on to such a public site stating that we “scam” and put “false bills” into your account when a the account helpdesk has already showed you that the invoicing and retainer are correct.
A member of my team has been in touch to follow up with any questions you may have.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces
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