Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... See more
Company replied
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... See more
Company replied
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... See more
Company replied
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Northways Parade, NW3 5DN, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple of days. Very good advice and after sales service equals piece of mind on a big purchase. Thoroughly recommend this company.

Reply from Richer Sounds - Swiss Cottage
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey from our first talk to taking the projector home. Very happy.

Reply from Richer Sounds - Swiss Cottage
The staff at the shop were very helpful. The TV installer explained everything to us.

Reply from Richer Sounds - Swiss Cottage
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and installed what I needed. I am now enjoying listening to my music. Great joy. Fabulous service

Reply from Richer Sounds - Swiss Cottage
We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design

Reply from Richer Sounds - Swiss Cottage

Reply from Richer Sounds - Swiss Cottage
A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou

Reply from Richer Sounds - Swiss Cottage
Richer Sounds in Swiss cottage is the place to go to if you need advice on the right products, and very competitive prices.

Reply from Richer Sounds - Swiss Cottage
One of the best purchase i ever did with this guys
6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony .
Cost minimum for a very high specifications adn quality of the TV
well done Richer Sounds

Reply from Richer Sounds - Swiss Cottage
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I had a replacement set delivered to my home the following afternoon. Such friendly and helpful staff at Swiss Cottage. Thank you so much...

Reply from Richer Sounds - Swiss Cottage
The people at Richer Sounds Swiss Cottage are actual people. They were there when I called, listened when I explained the problem (a faulty TV), and offered help. They were patient, thoughtful and keen to improve the situation. Refreshing.

Reply from Richer Sounds - Swiss Cottage
Very helpful and patient staff member at Swiss Cottage. Thank you

Reply from Richer Sounds - Swiss Cottage
Paul was extremely helpful and the television was delivered very quickly. John installed it for me a couple of days later and his expertise was absolutely amazing. I really appreciate the simplicity - for me - of the whole procedure with such assistance from Paul and John, so many thanks to both of you.
From Patricia Spencer
As I have already notified Trustpilot, Victor died last year.

Reply from Richer Sounds - Swiss Cottage
I went looking for better headphones and Oli at Swiss Cottage branch was very helpful and knowledgeable. He also discussed and demonstrated some other equipment I was interested in. Very good service without any pressure or hassles.

Reply from Richer Sounds - Swiss Cottage
Filip at Swiss Cottage was very patient as I was very confused about choice. Once I had made a decision He expedited delivery for next day. Richer Sounds seems to have one of the most comprehensive selections of Hi Fi brands and related accessories available

Reply from Richer Sounds - Swiss Cottage
The staff at your Swiss cottage branch (especially oli) have been excellent, very helpful and friendly, will use this store again

Reply from Richer Sounds - Swiss Cottage

Reply from Richer Sounds - Swiss Cottage
Oli was very helpful. Made recommendations and provided all of them (and lots of time) to try them out in the back room. Came to my flat to install the tech (and the control app) to ensure everything worked properly. Followed up to make sure the turntable I bought for my son was working as well.

Reply from Richer Sounds - Swiss Cottage
As Tina would say--Simply the Best
Great staff, products and prices

Reply from Richer Sounds - Swiss Cottage
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.