Richer Sounds - Romford Reviews 2,518

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

Very knowledgeable and great service.

Great in store service, staff knowledgeable and friendly and Competitive pricing.

The manger was very nice understand and ready to meet my needs.

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

Really well communicated click and collect. Romford store always friendly and efficient.

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

Thanks for the great service when my amp developed a fault. You courier DPD could learn a thing or two from your example.

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

The shopping experience went very well. Steve took care of my purchase, giving me lots of advice. He was very friendly and knowledgeable.

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.