I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... See more
Company replied
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Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... See more
Company replied
Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... See more
Company replied
My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
73 Main Road, RM2 5EL, Romford, United Kingdom
- 0333 900 0041
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful
Very helpful , very Knowledgeable and their people who deliver and set the TV up are outstanding.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exemplary service as usual in the…
Exemplary service as usual in the Romford branch ,both expert and friendly.
11 August 2026
Reply from Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
Top service
I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too much trouble either. The free six year guarantee available on some items is very welcome too. Shopping here has/is always looked forward to.
11 August 2026
Reply from Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
There product knowledge is first class
There product knowledge is first class. The projector arrived when they said it would. Free delivery with a 6 year guarantee. You cant go wrong.
8 August 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Listened to what I already had and why…
Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had already had in mind, at no time did I feel pressured, merely informed and advised. Once final decision was made, all admin was straightforward, delivery was exactly as planned and installation was simple. Very happy with the product and the service received.
7 August 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from Steve at Romford…
Excellent service from Steve at Romford branch.
9 August 2026
Reply from Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
My Samsung super dooper TV broke down…
My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue watching my favourite TV. A regretful thank you to all at Romford store.
7 August 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Honest advice when needed
Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon receipt of my order I noticed that a cable was missing. The staff were apologetic and arranged one free of charge to arrive next day . Fantastic service and would definitely recommend them.
5 August 2026
Reply from Richer Sounds - Romford
Thank you for your wonderful feedback
Excellent customer service
Excellent customer service , excellent advice received Johal is a real credit to the company. Thank you.
6 July 2026
Reply from Richer Sounds - Romford
Thank you for your wonderful feedback
The service in store is always great
The service in store is always great, super patient and friendly, always willing to help or explain
11 August 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Never go anywhere else for TV and Audio…
Never go anywhere else for TV and Audio equipment, staff excellent, prices very competitive and the warranty gives me full confidence.
3 August 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
Staff at Richer Sounds are always…
Staff at Richer Sounds are always incredibly helpful and in my experience very knowledgeable about TV's and HiFi products.
3 August 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Happy days
Very helpful staff good product pricing and delivery was first class many thanks
31 July 2026
Reply from Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and the guys at Gidea…
Great service and the guys at Gidea park know there stuff, would highly recommend 👍
30 July 2026
Reply from Richer Sounds - Romford
Thank you for your 5 star review!
Romford Branch
Excellent professional service as always.
Friendly staff and helpful advice when selecting suitable product
30 July 2026
Reply from Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Was given excellent advise over the…
Was given excellent advise over the telephone from the Romford branch. Decided to buy online and our new tv arrived the following morning. Fantastic!
29 July 2026
Reply from Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Great full body sound
Great full body sound. The battery life seems bang on. Served by a very knowledgeable team. Got great advice. Super happy with my purchase.
27 July 2026
Reply from Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
Always the best place to buy your…
Always the best place to buy your speakers amps and TVs! Excellent staff, great prices and top quality service.
23 July 2026
Reply from Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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