My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
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My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more
Company replied
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more
Company replied
My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... See more
Company replied
On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
114 Oxford Road, RG1 7NE, Reading, United Kingdom
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I was extremely pleased with the help Dan at your
Reading store gave me. I was having problems with my
wireless headphones and he was extremely helpfull and knowledgeable I could not have wished for better
service. The Reading Store should be extremely proud
having him as a member of their team.
Kind Regards. Brian Fitchett.

Reply from Richer Sounds - Reading
I was looking to trade in an older amp but due to its age and no box, this wasn’t an option, however the sales agent offered me a discount similar to what the trade-in value would’ve been. I felt this was good service from the staff member.
The goods arrived when requested and am very satisfied.

Reply from Richer Sounds - Reading

Reply from Richer Sounds - Reading
Best service by Steve from Reading Store. Helpful, kind, knowledgeable & got my queries & online order sorted. Prompt delivery aswell. Happy customer :) Thanks.

Reply from Richer Sounds - Reading
I’ve bought from you in the past.
You’re reliable, friendly and professional.

Reply from Richer Sounds - Reading
Great experience with Richer Sounds Reading. Dan provided excellent customer service—friendly, knowledgeable, and really helpful in choosing the right earbuds. Made the whole process quick and easy. Highly recommended!

Reply from Richer Sounds - Reading
Always great service and I'm regularly recommending Richer Sounds. I've taken friends and my neighbour, who have bought and today suggested my son call in.
Friends tell me to leave may card at home so I done spend. Ha Ha

Reply from Richer Sounds - Reading
Wouldn't go anywhere else for a TV brilliant service great price and a six year guarantee you don't get this anywhere else so always my first choice go to shop

Reply from Richer Sounds - Reading
Great team at Reading, big shout out to James, went in dead set on a particular brand, showed me another option which gave me food for thought. Also changed my view on soundbar set up rather than the full AV set up I have but no longer the room for it.
Really please with the TV/Soundbar combo and thank you for honoring your price quoted, very happy

Reply from Richer Sounds - Reading
Speedy delivery.
Very helpful staff in the Reading branch.

Reply from Richer Sounds - Reading
I think richer sounds is the best place for tvs and other systems and there price beater is OP

Reply from Richer Sounds - Reading

Reply from Richer Sounds - Reading

Reply from Richer Sounds - Reading
I went in looking at a specific TV, which was made available to me to look at. However, Dan asked me a number of questions to understand what I was really looking for and offered some alternatives, ultimately resulting in me changing my mind. Combined with a refurbished model being available I ended up with a better TV than I was looking for originally and at a lower price. Now that the TV has been delivered and installed, I'm very happy with the performance. No issues at all with the service.

Reply from Richer Sounds - Reading
Excellent service at Richer Sounds.
Steve at Richer Sounds was very attentive and quickly identified our needs and budget. As a result, we bought our new 55" OLED LG TV from them and have not looked back since! It has MARVELLOUS picture and sound quality. All thanks to Steve!

Reply from Richer Sounds - Reading
Steve was helpful on my first prospective first visit - providing expert advice about how I might add on to the equipment I already own; and the second when I returned to buy. Great service.

Reply from Richer Sounds - Reading
A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.

Reply from Richer Sounds - Reading
Dan from the Oxford Road store has been a great help for me every time I have been in contact.
After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!

Reply from Richer Sounds - Reading
Simple order process, friendly staff.
Ordered standard delivery and it came next day!

Reply from Richer Sounds - Reading
It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.

Reply from Richer Sounds - Reading
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