Richer Sounds - Prestwich Reviews 

2,120
TrustScore 5 out of 5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Rated 5 out of 5 stars

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... See more

Company replied

Rated 5 out of 5 stars

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly... See more

Company replied

Rated 5 out of 5 stars

I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delive... See more

Company replied

Rated 5 out of 5 stars

Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame giv... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom

  • 0333 900 0042

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,120)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable, friendly staff, competitive price

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed and where we could buy it. The price was also very competitive. We will definitely go back if we need anything they sell.

2 July 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Sam at Prestwich was brilliant and…

Sam at Prestwich was brilliant and couldnt be more helpful

1 July 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19 December 2025
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Rated 5 out of 5 stars

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 3 out of 5 stars

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 June 2026
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Reply from Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 June 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Received great service from Ellis who…


Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

9 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

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