Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more
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See what reviewers are saying
Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more
Company replied
Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more
Company replied
The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Quality and Service
Great service and help as always- Great people too and competitive prices. What’s not to like
13 March 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Better than a price match – simply unbeatable service!
I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.
11 March 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff at Preston Richer Sounds are…
The staff at Preston Richer Sounds are extremely helpful and knowledgable.
10 March 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Having trouble with my hi fi system…
Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful
19 March 2026
Unprompted review
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Great service by knowledgeable staff.
Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.
11 March 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review!
Superb customer service
Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day
11 March 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
There was an issue with the product…
There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer
10 March 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and technical support
7 March 2026
Reply from Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Great Experience
Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star
9 March 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Every visit to Richer Sounds is a…
Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!
8 March 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful and efficient as always👍😁
4 March 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very approachable and highly…
Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.
6 March 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service and knowledge
Great customer service and support, knowledgeable and goes the extra mile, thank you
6 March 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience
Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.
3 March 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Friendly professional and not trying to…
Friendly professional and not trying to push me for a sale would always recommend you
3 March 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and advice from the team…
Great service and advice from the team in Preston, delighted with my new mini led TV
28 February 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
A fantastic experience from start to finish
A fantastic experience from start to finish, what a great company to shop with, the staff are a real pleasure to deal with, very knowledgable and seemed genuinely interested in what I was looking for.
1 March 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good price excellent support
The product is great, and the price was right. I had a small issue with delivery, but this was resolved superbly by Richer Sounds support, who couldn't have been more helpful. The reason you should shop with Richer Sounds rather than other online mega-retailers. Thank you, see you again.
23 February 2026
Reply from Richer Sounds - Preston
Thank you for your review, although huge apologies about the delivery issues of course. The delivery was arranged for the Saturday following, the colleague selecting a premium service completely free of charge, however due an admin error right at the end of the process, despatch was only successful on the Monday.
I've spoken to the colleague who completely held his hands up to the honest mistake and wanted me to apologise to you publicly here. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Excellent service
Excellent service, friendly and knowledgeable staff and great value product.
27 February 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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